酒店回复: Dear Lisa, Thank you for your feedback. We work hard to uphold all of our brand's standards for quality and service. Therefore, we apologize that our hotel did not meet your expectations, and we appreciate you bringing these concerns to our attention. We always enjoy hearing from our guests about how we can improve our services. Thank you once more, and we hope to see you again soon.Sincerely,Hotel Management
酒店回复: Dear Dan, Thank you for sharing your experience. We’re pleased to hear that our staff provided good service and that your bed was clean, but we sincerely regret that the overall condition of the property did not meet expectations. A clean and well-maintained environment is essential, and we take concerns about cleanliness and upkeep seriously. We appreciate your feedback and will review our housekeeping and maintenance procedures to improve guest comfort moving forward. We look forward to providing a better experience in the future.Sincerely,Hotel Management
1.0分
家庭亲子
原文
翻译提供方：Google
我一点也不喜欢它，一切都很糟糕，我不会向任何人推荐它。
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酒店回复: Dear Iris, We strive to provide a satisfying experience for every guest, and it is disappointing to learn that we fell short of your expectations. We take your feedback very seriously and have shared it with the respective teams for careful review, as we’re always looking to identify areas that need urgent improvement. We appreciate your patience. We hope you'll consider giving us another opportunity in the future to deliver a much better stay.Sincerely,Hotel Management
5.0分
其他
原文
翻译提供方：Google
非常好！！！
非常好，房间漂亮，位置好。我非常喜欢
3.0分
其他
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staff is friendly and did the job great. The property is dirty seeming. Trash barrel outside is full, lots of smokers right outside the front door, it smells bad. Then the lobby smelled like urine. There are over full trash areas in the halls on 2 floors, that also smells. The room itself seems fine, could be a little cleaner in the bathroom. Bed is decent enough. it has everything I need for a short stay.
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酒店回复: Dear Guest, We’re really sorry your first impression didn’t feel pleasant, especially with the conditions outside the entrance and the cleanliness issue you faced. We also understand your disappointment and regret that this affected your comfort. We truly appreciate your feedback, and we will share your comments with our team promptly. On a positive note, we are glad your room met your expectations. We hope you’ll consider giving us another chance for a much better experience.Sincerely,Hotel Management
2.0分
其他
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Staff told me I had to remove my vehicle from property cuz it leaked a small amount of gas, was not leaking when I went to look at it and didn't seem to be a problem?
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酒店回复: Dear Guest, We sincerely apologize for the inconvenience caused regarding the request to move your vehicle. Our staff acted based on a safety concern, as even a small fuel leak can pose a potential hazard to guests and property. However, we understand your frustration, especially if the issue was not present when you checked your vehicle. We will review this situation with our team to ensure clearer communication and better handling in the future. We value your understanding and hope to welcome you back for a smoother stay.SincerelyHotel Management
5.0分
其他
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Coming from the west coast I was super tired. The lady at the front was fantastic, she was nice and helpful, the room was quiet and I slept the entire time until checkout before getting back on the road. Great for a night stay
5.0分
其他
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The staff here is super friendly and welcoming on the phone and in person I wish I got the front desk ladies’s name, but she was very polite and nice and treated me with care
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酒店回复: Dear Guest, Thank you for sharing your kind and thoughtful review. We’re delighted to know that our staff made such a positive impression on you, both over the phone and in person. It’s heartwarming to hear that our front desk associate treated you with kindness, care, and professionalism. Your appreciation truly motivates our team to continue delivering exceptional service with genuine hospitality. We’ll be sure to share your wonderful comments with our staff. We’re grateful for your feedback and look forward to welcoming you back to Extended Stay America soon for another pleasant experience.Sincerely,Hotel Management
2.0分
其他
the shower barely drained, few of the electrical outlets and the front desk was not staffed in order to check out.
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酒店回复: Dear Guest, We sincerely apologize for the inconvenience caused by the shower drainage issue and the electrical outlets not functioning properly. We also regret the frustration caused due to the delay in front desk assistance during checkout. Please know that your feedback has been shared with our maintenance and management teams. We strive to provide a smooth and comfortable stay for every guest, and we regret falling short on this occasion. Your comments are invaluable as we work to improve, and we hope to welcome you back for a much better experience soon.Sincerely,Hotel Management
避免入住
房间非常脏。沙发床垫上发霉。打开沙发后，我们发现了各种各样的东西。
房间里有股难闻的气味，尤其是浴室，而且浴室非常小。没有早餐，只有真空包装的松饼和谷物棒，以及一瓶咖啡。我们不会向任何人推荐这家酒店。
房间需要维修和清洁。
窗帘整晚透光。
浴缸水龙头漏水。墙壁有裂缝。
冰箱侧面凹坑，而且不干净。
地毯很粘，需要更换。
绝对不值这个价。
员工很友善。床很干净（令人惊讶）。酒店脏乱破旧。气味难闻。走廊里到处都是垃圾。停车场到处都是垃圾。环境如此糟糕，真是无可辩解。
我一点也不喜欢它，一切都很糟糕，我不会向任何人推荐它。
非常好！！！
非常好，房间漂亮，位置好。我非常喜欢
staff is friendly and did the job great. The property is dirty seeming. Trash barrel outside is full, lots of smokers right outside the front door, it smells bad. Then the lobby smelled like urine. There are over full trash areas in the halls on 2 floors, that also smells. The room itself seems fine, could be a little cleaner in the bathroom. Bed is decent enough. it has everything I need for a short stay.
Staff told me I had to remove my vehicle from property cuz it leaked a small amount of gas, was not leaking when I went to look at it and didn't seem to be a problem?
Coming from the west coast I was super tired. The lady at the front was fantastic, she was nice and helpful, the room was quiet and I slept the entire time until checkout before getting back on the road. Great for a night stay
The staff here is super friendly and welcoming on the phone and in person I wish I got the front desk ladies’s name, but she was very polite and nice and treated me with care
the shower barely drained, few of the electrical outlets and the front desk was not staffed in order to check out.