酒店回复: Thank you for taking the time to share your feedback. We are very sorry to hear about the unacceptable conditions you experienced during your recent stay. Please accept our sincerest apologies for the stained linens, garbage found in your room, hair and stains in the shower, and the lack of adequate bedding. This is certainly not the standard we aim for, and we are truly disappointed that we failed to provide you with a clean and comfortable environment.We are also concerned to learn about your discomfort regarding the lack of a deadbolt and the noise from the freeway. We understand how these issues impacted your sense of safety and sleep quality.Please be assured that we are taking your comments seriously. We are immediately addressing the cleanliness issues with our housekeeping team and will be reviewing our room amenities to ensure they meet guest expectations. We will also be looking into the security features of our rooms and exploring options to mitigate the noise.We understand that your experience was not worth the price you paid, and we would like to make things right. Please contact us directly at [Hotel Phone Number] or [Hotel Email Address] so we can discuss how to compensate you for this poor experience and hopefully regain your trust in the future.
酒店回复: Thank you for taking the time to share your feedback. We are deeply sorry to hear about the experience you had during your stay with us. What you described is far from the standard we aim to uphold, and we sincerely apologize for the inconvenience and discomfort you encountered.Please know that your concerns have been taken very seriously. We have addressed the issues with our housekeeping and maintenance teams to ensure this does not happen again. The condition of both rooms you described is completely unacceptable, and we are currently investigating how such oversights occurred.We value all feedback, even when it's difficult to hear, as it helps us grow and improve. If you're open to it, we’d appreciate the opportunity to speak with you further and make this right. Thank you again for bringing this to our attention.
酒店回复: Thank you so much for your kind review! We're thrilled you found our newly renovated rooms to be such a great value and that you enjoyed your stay. We apologize for the initial oversight with the towels and are glad we were able to resolve it quickly for you. We hope to welcome you back again soon!
因为家里有急事，我当时想取消房间预订。我要求和经理通话，但却被告知不允许任何人与经理交谈。我被踢来踢去，一直搞不清楚怎么取消预订，连续打了好几天电话后，他们才同意退还一部分费用。
我经历的这些麻烦让我真希望当初就没在这里预订。我完全能想象如果我真的入住了需要帮助会发生什么。为什么我不能和经理说话？这地方绝对不值得。
不安全，位置偏，区域很乱
房间很干净，没什么大问题。入住体验很糟糕，老板兼前台根本不关心你是住还是走。我下午2点半到的，问他是否可以入住，他说不行，不可以提前入住。房间不错，但每位成人只提供一条毛巾和两条浴巾。老板需要雇佣前台人员，这样他们才能面带微笑地接待顾客。
毛巾和床单上满是污渍。我发现沙发上的靠垫下有垃圾，淋浴间的墙上有黑色的头发，地板和门上也有污渍。酒店只提供了一张床单、一条薄床罩和两条毛巾。由于没有床上用品，我晚上感觉很冷。房间没有门锁，感觉很不安全。高速公路的噪音震耳欲聋。绝对不值这个价。
不要住在这里
第一个房间根本没有打扫。第二个房间没有毛巾或浴巾，必须拿上来，门上有脏手印。地板太脏了。我们的脚因为四处走动而变黑了，还有污渍，看起来像是淋浴上的血迹，门后面还有涂鸦。绝对不建议住在这里。
这个地方真是太脏了。有人被人下了药，还跟着我们。一名**主动上前向我们提供服务。毯子上都是污渍。卫生间里有霉菌。卧室墙上有血迹！！！我们看了房间后立即要求退款，但他们直接取消了，并告诉我们*******应该给我们退款。
新装修的便宜酒店
这个地方很便宜。新装修的房间比该地区其他任何地方都好，价格也公道。唯一的问题是我们到达时房间里没有毛巾，但我们通知前台后很快就拿到了。
很棒的时光
这是一段非常愉快的时光，酒店看起来很干净，房间也很棒。
酒店看起来是新装修的，房间非常干净。有时你可以听到隔壁的声音。该地区有一些可疑的人，但是我保持沉默，所以没有什么大问题。如果有必要，我会再次住在这里。
这个地方的评价很差，但我给了他们一次机会，惊喜地发现房间已经更新了。不过最好的是前台的绅士非常亲切。我遇到过很多粗鲁的主人，他们从来没有让我住得愉快，所以当我遇到一个体面和体贴的人时，我会很感激。我一定会再次访问波莫纳的 Travelodge。