酒店回复: Dear Nancy, We sincerely apologize for the multiple issues you experienced during your stay, including the unavailability of breakfast, incomplete room maintenance, and cleanliness concerns. This is not the standard we strive to provide, and your comments have been shared with our housekeeping and maintenance teams to ensure immediate corrective actions are taken. We deeply regret the inconvenience caused and appreciate your input, as it helps us improve our services for future guests. We hope to have the opportunity to provide you with a much better experience next time.Sincerely,Hotel Management
酒店回复: Dear ROCCO, Thank you for sharing your feedback. We are glad to hear that you found our staff friendly and welcoming. We sincerely apologize that the cleanliness of your room and noise from the nearby road impacted your stay. Your comments have been shared with our housekeeping and management teams to help us improve and provide a more comfortable experience for our guests. We appreciate your input, as it helps us enhance our services. We hope to have the opportunity to welcome you back and provide an even better stay in the future.Sincerely,Hotel Management
酒店回复: Dear Guest, Thank you for staying with us and for taking the time to share your experience. We’re glad you found the beds comfortable and appreciated the grab-and-go breakfast options. However, we sincerely apologize for the areas where we fell short. We understand the importance of cleanliness and well-maintained facilities, and we are sorry that your room did not meet expectations. We’ve shared your feedback with our housekeeping and maintenance teams so these concerns can be addressed immediately. As for the kitchenette, we aim to provide the essentials for basic cooking needs, but we understand your frustration regarding the kitchenware. Your suite’s dishes are kept at the front desk to ensure cleanliness. The front desk team is always helpful in this regard.Your feedback is invaluable as we work to improve. We truly appreciate your honesty and hope you’ll consider giving us another opportunity to provide a more comfortable and complete stay in the future.Sincerely,Hotel Management
4.0分
商务出差
原文
翻译提供方：Google
房间很干净，只是位置有点难找。
早餐虽然简单，但也足够了。
1.0分
其他
原文
翻译提供方：Google
最差
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酒店回复: Dear Guest, It is disappointing to read your comments about your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will address your concerns as we are committed to providing every guest a wonderful experience. Thank you again for your feedback, as this helps us to improve the experience for future guests. We look forward to welcoming you back again soon.Sincerely, Hotel Management
1.0分
其他
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Very poor facility conditions with bad odor. Bathroom counter had some brown spills that were wiped off. The hallway and room smelled of old cigarettes and pot. The hallway was loud with music and loud commotion coming from the other rooms. We ended up leaving as soon as we got there and am in the process of requesting my money back. I’ve stayed at budget stays but never experienced anything like this. Had a feel of some special temporary housing, not for families and business people traveling through. The front staff was very friendly and didn’t take it personally when we left. I appreciated his overall attitude.
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酒店回复: Dear Guest, We sincerely apologize for the condition of the facility, and noise disturbances you experienced. This is not the level of quality we strive to provide, and your concerns have been shared with our housekeeping and maintenance teams. We truly appreciate your kind words about our front desk staff, who always aim to provide friendly and professional service. Your feedback is invaluable in helping us improve. We look forward to welcoming you back.Sincerely,Hotel Management
2.0分
情侣出游
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staff was nice bed was clean but there were soooooo many little flies it was hard to use the kitchen area. even though the room was clean it felt dirty because of the flies
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酒店回复: Dear Guest, Thank you for your feedback. We are pleased you found the team friendly and the bed comfortable. However, we regret that our room didn't meet your expectations in terms of cleanliness. To ensure that we continue to meet our guests' expectations, we are taking the necessary steps to address this with our housekeeping department. We hope you will give us another opportunity to serve you in the future and provide you with a more pleasant experience.Sincerely,Hotel Management
5.0分
商务出差
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Not quite as well equipped as other hotels of its sort, but definitely still a nice hotel to stay at for the price. And easy enough to lock in a room whereas other hotels seem to have issues with locking in early or later, depending. Availability never seems to be an issue with this one.
1.0分
情侣出游
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The room was disgusting. Multiple puddles of sticky fluids on the floor. Stains on the bed. I saw a mouse in the room and mice excrement in the corner of the room. The room was so dirty and gross to the point where I had to ask for a refund.
I explained the situation to the staff member on duty and asked for a refund. He promised me a refund, but the manager refused to issue me one when I called several times. Staff members were extremely rude and hostile on the phone.
Without a doubt the worst experience I have ever had at a hotel. Would not recommend to anyone. Sleeping in my car would have been more enjoyable.
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酒店回复: Dear Guest, We sincerely apologize for the distressing experience you described. The conditions you encountered are completely unacceptable and far below our standards. We deeply regret the cleanliness and pest concerns, as well as the communication issues you faced regarding your refund. We understand your frustration and truly regret the inconvenience caused. Your feedback is invaluable in helping us improve. We hope you’ll consider giving us a chance to restore your confidence in our service.Sincerely,Hotel Management
总体来讲还不错，但是设备比较老旧
与广告不符
没有广告上的早餐，甚至连咖啡都没有。墙壁油漆未完工，家具有缺口。浴室不知为何被水淹了。根本没有冰块：冰箱里的冰格是空的。浴室里有蟑螂。我找到了另一家酒店
这个地方还不错，但可以更干净一些。附近有一条主干道，晚上也能听到噪音。工作人员很棒，也很友好，但我觉得附近有更好的住宿选择。
设施非常需要维护，房间也不是很干净。我会选择一间带小厨房的房间，但酒店只为我们提供了最低限度的烹饪设施。没有咖啡机或烤面包机。
床很舒服，前台提供咖啡、燕麦片和燕麦棒作为早餐。
房间很干净，只是位置有点难找。
早餐虽然简单，但也足够了。
最差
Very poor facility conditions with bad odor. Bathroom counter had some brown spills that were wiped off. The hallway and room smelled of old cigarettes and pot. The hallway was loud with music and loud commotion coming from the other rooms. We ended up leaving as soon as we got there and am in the process of requesting my money back. I’ve stayed at budget stays but never experienced anything like this. Had a feel of some special temporary housing, not for families and business people traveling through. The front staff was very friendly and didn’t take it personally when we left. I appreciated his overall attitude.
staff was nice bed was clean but there were soooooo many little flies it was hard to use the kitchen area. even though the room was clean it felt dirty because of the flies
Not quite as well equipped as other hotels of its sort, but definitely still a nice hotel to stay at for the price. And easy enough to lock in a room whereas other hotels seem to have issues with locking in early or later, depending. Availability never seems to be an issue with this one.
The room was disgusting. Multiple puddles of sticky fluids on the floor. Stains on the bed. I saw a mouse in the room and mice excrement in the corner of the room. The room was so dirty and gross to the point where I had to ask for a refund.
I explained the situation to the staff member on duty and asked for a refund. He promised me a refund, but the manager refused to issue me one when I called several times. Staff members were extremely rude and hostile on the phone.
Without a doubt the worst experience I have ever had at a hotel. Would not recommend to anyone. Sleeping in my car would have been more enjoyable.