The property was clean, and the staff was very friendly. However, our bed could have been more comfortable (we had a king bed suite with a hot tub) Also, I did see some long hair on the floor in the bathroom--and I know it wasn't mine because my hair is short and so is my husband's. But the pool area was nice and peaceful, and it was easy to get to our room into attractions in the area.
3.0分
其他
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Shower is the worst I’ve experienced- really terrible. I was able to request one day of housekeeping for my four day stay. Breakfast was pretty standard. Apart from check-in, the staff was very friendly. The rooms aren’t suites, just large rooms. There are some restaurants fairly close by. If the room had cost less, or been an actual suite (as implied), I would have rated higher.
3.0分
其他
Staff was very nice but the noise level was too much. Could hear all traffic sounds and all water use in surrounding rooms.
5.0分
其他
Always a great comfortable stay with indoor pool and hot tub. Pretty good breakfast with a good variety
4.0分
其他
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Breakfast was freshly cooked every morning. There was an attendant there who made sure everything was fresh and warm. Location was convenient to dining and shopping as well as major highways. The staff varied from day today somewhere friendlier than others. The room was clean.
2.0分
其他
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We are in Hot Springs at least 3 times a year. We’ve stayed at this hotel in the past with no problems. This time they gave us a dirty room. They gave us another room. I was turning back the sheets and found some funky Kurd on the top sheet. We found the maid. She gave us clean sheets. We had to change ourselves. Then I found poop on the toilet seat. Used our Clorox wipes we bought to clean it. Then to top it off there were fleas in the bed. And no we didn’t bring them. We don’t have any pets. We will not stay here ever again.
5.0分
其他
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The room we booked was great and very comfortable. It had 2 queens beds plus and little side room with a sofa and a comfy chair. The pool and hot tub was great. The gym was also great. I was able to walk a mile in a half.
4.0分
其他
Staff was friendly. Only thing was the elevators were so slow..... hotel couldn't help the kids...
5.0分
其他
Clean, quiet, great warm indoor pool and hot tub. Friendly customer service! Felt safe. Also convenient to shopping, restaurants, and Oaklawn.
4.0分
商务出差
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Good
The room was ok. The handle in the bathroom by the sink was broken off and the AC unit made a loud squealing noise like it needed some work. I’d like to see more variety for breakfast, but what they had was ok. The staff was friendly and helpful. The hotel was clean
The property was clean, and the staff was very friendly. However, our bed could have been more comfortable (we had a king bed suite with a hot tub) Also, I did see some long hair on the floor in the bathroom--and I know it wasn't mine because my hair is short and so is my husband's. But the pool area was nice and peaceful, and it was easy to get to our room into attractions in the area.
Shower is the worst I’ve experienced- really terrible. I was able to request one day of housekeeping for my four day stay. Breakfast was pretty standard. Apart from check-in, the staff was very friendly. The rooms aren’t suites, just large rooms. There are some restaurants fairly close by. If the room had cost less, or been an actual suite (as implied), I would have rated higher.
Staff was very nice but the noise level was too much. Could hear all traffic sounds and all water use in surrounding rooms.
Always a great comfortable stay with indoor pool and hot tub. Pretty good breakfast with a good variety
Breakfast was freshly cooked every morning. There was an attendant there who made sure everything was fresh and warm. Location was convenient to dining and shopping as well as major highways. The staff varied from day today somewhere friendlier than others. The room was clean.
We are in Hot Springs at least 3 times a year. We’ve stayed at this hotel in the past with no problems. This time they gave us a dirty room. They gave us another room. I was turning back the sheets and found some funky Kurd on the top sheet. We found the maid. She gave us clean sheets. We had to change ourselves. Then I found poop on the toilet seat. Used our Clorox wipes we bought to clean it. Then to top it off there were fleas in the bed. And no we didn’t bring them. We don’t have any pets. We will not stay here ever again.
The room we booked was great and very comfortable. It had 2 queens beds plus and little side room with a sofa and a comfy chair. The pool and hot tub was great. The gym was also great. I was able to walk a mile in a half.
Staff was friendly. Only thing was the elevators were so slow..... hotel couldn't help the kids...
Clean, quiet, great warm indoor pool and hot tub. Friendly customer service! Felt safe. Also convenient to shopping, restaurants, and Oaklawn.
Good
The room was ok. The handle in the bathroom by the sink was broken off and the AC unit made a loud squealing noise like it needed some work. I’d like to see more variety for breakfast, but what they had was ok. The staff was friendly and helpful. The hotel was clean