酒店回复: Dear Guest, We are dedicated to providing a relaxed and comfortable atmosphere for all our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon. Thank you for choosing Quality Inn & Suites Hot Springs-Lake Hamilton.Guest Relations
5.0分
家庭亲子
原文
翻译提供方：Google
一切都很好
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酒店回复: Dear Oswaldo, Thank you for choosing to stay with us and for taking the time to post a review. We are delighted to have exceeded your expectations. It was our pleasure accommodating you, and we hope you will make Quality Inn & Suites Hot Springs-Lake Hamilton your home away from home whenever your travels bring you to our city. We look forward to your next visit.Guest Relations
1.0分
其他
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These people gave a key to my exhusband who was pretending to be my current husband. He was hiding in my room when I arrived back at the hotel. A struggle occurred and the police had to be called. They then kicked me out on the side of the street. At midnight. And have now placed me on and not rent list.
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酒店回复: Dear Allison, Thank you for bringing this to our attention. The safety and well-being of all our guests is our top priority, and we take all incidents of this nature very seriously. Your feedback and also your patience in this matter are much appreciated. We will share your message appropriately as we are committed to enhancing our services on all levels.Guest Relations
3.0分
其他
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Compassion is lacking
I felt very judged and the front desk was very cold. I am going through the hardest time in my life and a little compassion would have gone a long long way. There is something wrong with the people who work at these hotels looking down on yhe people that are paying to stay there.
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酒店回复: Dear Danielle, Warm, thoughtful, and attentive service is a top priority; therefore, we would like to apologize if any of our associates did not show this to you throughout your visit. You have our assurance that this is not typical of our hotel, as we strive to provide an exceptional experience to all of our guests. Please know that this will be addressed, and we are grateful for your feedback. We would love the opportunity to welcome you back and provide you with the perfect stay you deserve.Guest Relations
3.0分
其他
I was not told about the $55depost when reserving the room and was charged twice for it. The first room smells like stale cigarette smoke.
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酒店回复: Dear Annette, We appreciate you bringing these concerns to our attention. We are grateful for your thoughts on this matter and also for your patience. Thank you for your time; you have our assurance that we will address your comments appropriately.Guest Relations
3.0分
其他
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The room was clean, but it doesnt get cleaned during your stay. We had to hunt down a maid and get towels and toiletries.
Breakfast was ok. There was eggs but no bacon or sausage and waffles. Cold cereal toast and bagels.
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酒店回复: Dear Vanessa, We regret your disappointment with our breakfast offerings and apologize for the issues you encountered with our housekeeping service. We will use your valuable feedback to make necessary changes and improve our overall guest satisfaction. Thank you again, and we hope you will consider a revisit so that we can make a better impression.Guest Relations
3.0分
其他
Not Bad...
Room was clean, good breakfast, quiet environment. Could have had a better selection of cable stations to watch.
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酒店回复: Dear Valued Guest, Thank you for the kind comments regarding our well-appointed accommodations and delicious breakfast. However, we are disappointed to learn that you experienced issues with the TV channel subscription. We would welcome another opportunity to show you that this does not meet our high standards. We appreciate your feedback and look forward to seeing you the next time you visit the area.Guest Relations
2.0分
其他
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The people staying at the hotel was very disrespectful and rude. Harassment shouldn’t be allowed. Hotel staff and management didn’t take any action and said to stay in the rooms to avoid any further problems. Very disappointing
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酒店回复: Dear Chris, We want every guest to have a memorable stay and leave satisfied with their entire visit. We regret not meeting your expectations, and we are disappointed to learn that the actions of other guests affected your time with us. We take these concerns seriously and appreciate you bringing them to our attention. Thank you for helping us enhance our hospitality, and we hope to be your hotel of choice the next time your travels bring you our way. We wish you all the best with your future travels.Guest Relations
4.0分
朋友出游
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Staff was awesome. Room was clean.
There was a $50 pre-fee that had to be paid up front for incidentals, which was returned at checkout. The only issues were the mattresses are super hard, the sink faucet backsprays, a damp humidity in the room, and a gap between door and ground.
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酒店回复: Dear Terri, We appreciate your choosing Quality Inn & Suites Hot Springs-Lake Hamilton and for your high rating. We take great pride in delivering friendly, professional service to all our guests, so we appreciate your generous remarks. However, our main priority is to provide a comfortable stay for our guests; therefore, we apologize that you were not completely satisfied with our beds. Our front desk is available around the clock to address issues such as this, and we are always happy to do whatever we can to make your stay as comfortable as possible. We have also noted your comment regarding the sink and the door. We will share your comments with the appropriate individuals to improve our guests' comfort and satisfaction. Thank you for being our guest, and we hope to have another opportunity to provide you with a more satisfying stay. Guest Relations
4.0分
家庭亲子
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The check in/out with staff was great. They were very accommodating for our requests with extra towels, a blanket and they were just so kind. The property is a little dated but the room was clean. Just a little "musty" and needed a little love but it worked. We slept "ok" and the pool was an added bonus. We would possibly stay there again.
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酒店回复: Dear Tammy, Your review was a pleasure to read, and we were delighted to learn that the service provided by our associates surpassed your expectations. We will enjoy sharing your compliments to recognize them for a job well done. A refreshing swim in our outdoor pool is a fantastic way to start or end your day, and we are glad you took advantage of this amenity. Please be assured that our commitment to enhancing our property remains ongoing, and your comments will play a crucial role in shaping our plans for future improvements. Your valuable input helps us make strategic changes that align with our guests' preferences, allowing us to improve our overall services. Thank you for sharing that you will be returning in the future. It will be our pleasure to host you again at the Quality Inn & Suites Hot Springs-Lake Hamilton with the fulfilling stay you deserve.Guest Relations
我们能够很好地休息，这是一个令人愉快和舒适的地方。
一切都很好
These people gave a key to my exhusband who was pretending to be my current husband. He was hiding in my room when I arrived back at the hotel. A struggle occurred and the police had to be called. They then kicked me out on the side of the street. At midnight. And have now placed me on and not rent list.
Compassion is lacking
I felt very judged and the front desk was very cold. I am going through the hardest time in my life and a little compassion would have gone a long long way. There is something wrong with the people who work at these hotels looking down on yhe people that are paying to stay there.
I was not told about the $55depost when reserving the room and was charged twice for it. The first room smells like stale cigarette smoke.
The room was clean, but it doesnt get cleaned during your stay. We had to hunt down a maid and get towels and toiletries.
Breakfast was ok. There was eggs but no bacon or sausage and waffles. Cold cereal toast and bagels.
Not Bad...
Room was clean, good breakfast, quiet environment. Could have had a better selection of cable stations to watch.
The people staying at the hotel was very disrespectful and rude. Harassment shouldn’t be allowed. Hotel staff and management didn’t take any action and said to stay in the rooms to avoid any further problems. Very disappointing
Staff was awesome. Room was clean.
There was a $50 pre-fee that had to be paid up front for incidentals, which was returned at checkout. The only issues were the mattresses are super hard, the sink faucet backsprays, a damp humidity in the room, and a gap between door and ground.
The check in/out with staff was great. They were very accommodating for our requests with extra towels, a blanket and they were just so kind. The property is a little dated but the room was clean. Just a little "musty" and needed a little love but it worked. We slept "ok" and the pool was an added bonus. We would possibly stay there again.