酒店回复: 尊敬的宾客：我们致力于为每位宾客提供卓越的入住体验；因此，很遗憾您的房间未能达到您的预期。对于给您带来的任何不便，我们深表歉意，并感谢您提出关于床品和淋浴设施的意见。我们希望您能再次光临，让我们有机会为您提供您应得的优质住宿体验。总经理 Julia Sieck
2.0分
朋友出游
原文
翻译提供方：Google
我不喜欢这张床垫，睡起来很不舒服，太硬了，能感觉到弹簧。很不舒服。
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酒店回复: 尊敬的客人，得知您对房间的床垫不满意，我们深感抱歉。我们非常希望有机会在您入住期间解决这个问题，并可根据您的要求为您更换房间。感谢您分享您的意见。我们希望您能再次光临，以便我们为您提供更好的入住体验。总经理 Julia Sieck
1.0分
其他
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We did not stay in the room due to the condition. All the “wood” furniture in the room was peeling. The sheets had dirt in the them, the bathtub had dirt in it, the bathroom floor was dirty and the “clean” towel had hair in it. Thankfully the lady at the front desk was so understanding and canceled the room for me. It has to be a known problem because she never even questioned how bad it was. She just seemed to know.
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酒店回复: Dear Ashley, We deeply apologize for the issues you encountered with your room upon arrival and what transpired. We are truly sorry for the frustration this caused you and that you could not stay with us. We will share your comments appropriately as we are committed to enhancing our services and guest experiences on all levels.Julia SieckGeneral Manager
1.0分
商务出差
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Very dirty and out dated. Ice machine, vending machine, drink dispenser in breakfast area ALL OUT OF ORDER. AC wouldn’t stay working in our room. First time the male worker came from the front desk he was nice and tried to help. When we brought the problem to his attention again he was rude and disrespectful. He burped in another guests face and chuckled. We come to this area often and have marked this hotel “do not stay” as it was the worst room we have ever stayed in.
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酒店回复: Dear Ciara, We are committed to providing our guests with a fulfilling stay; therefore, we appreciate you bringing these concerns to our attention. We will address your comments with the appropriate individuals, and we thank you for your patience during this time.Julia SieckGeneral Manager
4.0分
家庭亲子
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Staff and room were great. Other guests were partying and loud. Woken up five times for loud partying and doors slamming. As we went to check in there was also a guest out front smoking dope. Next morning a couple guests drinking and loud at 9am!
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酒店回复: Dear Shari, We are glad you had a pleasant stay and that you liked our well-kept accommodations and devoted associates. However, we regret not meeting your expectations and apologize for any disturbances from nearby guests. We want you to have a memorable visit and leave satisfied with your entire visit, and we appreciate your for helping us enhance our hospitality. Thank you for the positive rating of Country Inn & Suites by Radisson Hot Springs, and we hope to be your hotel of choice the next time your travels bring you our way.Julia SieckGeneral Manager
3.0分
其他
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The staff was nice but there were many things out of order in the hotel - the ice machine, the juice machine during breakfast both had signs that they were out of order. The handle to open the door into the swimming pool area is broken. My room had no toilet paper dispenser...
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酒店回复: Dear Royden, We were happy to read that you enjoyed your stay, except for the maintenance issues you encountered. We have taken note of your comments and will make sure this is appropriately addressed. Thank you again for your feedback. We look forward to your next visit.Julia SieckGeneral Manager
3.0分
其他
Never could get hot water in the shower. No toilet paper holder (seemed odd)
Staff was very nice at check in and leaving.
Not many choices at breakfast
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酒店回复: Dear Valued Guest, We are sorry for not meeting some of your expectations and for the issues you had with the lack of hot water in your room. We have addressed this concern, and we are grateful for all of your feedback as we are always looking for ways to improve our guest satisfaction. We have also taken note of your comments regarding our breakfast options; we always appreciate hearing from our guests and learning what would enhance their visit. On a positive note, we are glad you were impressed by the services provided by our cordial front desk associates. We hope you will give us another chance, so we can make your next stay with us outstanding in every respect.Julia SieckGeneral Manager
3.0分
其他
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It would have been understandable to give me this really poor room between the public bathrooms and gym And even though it was tha smallest room in the hotel with a very intense musk /old AC smell the hotel wasn’t even half full
It wasn’t their last and only room! Could have been ******* revenge I have had that before
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酒店回复: Dear Valued Guest, We seek to provide an exceptional experience for each guest; therefore, we regret that your room did not meet your expectations. We apologize for any inconvenience you encountered, and we appreciate you bringing these observations to our attention. We hope you will give us another chance to provide you with the outstanding stay you deserve. Julia SieckGeneral Manager
他们看到我的狗后告诉我他们不接待狗，当我告诉他们这是我的服务犬时，他们的态度非常恶劣。床很不舒服，食物还算可以，泳池水很冷，而且热水浴缸已经没有了。
床单上发现几根头发。浴室台面上放着一块打开的肥皂。所有售卖饮料、零食和冰块的自动售货机都无法使用。
床糟透了。床垫很硬，而且一边还凹陷下去。淋浴间的扶手不见了，水也不知道从哪儿漏出来。
我不喜欢这张床垫，睡起来很不舒服，太硬了，能感觉到弹簧。很不舒服。
We did not stay in the room due to the condition. All the “wood” furniture in the room was peeling. The sheets had dirt in the them, the bathtub had dirt in it, the bathroom floor was dirty and the “clean” towel had hair in it. Thankfully the lady at the front desk was so understanding and canceled the room for me. It has to be a known problem because she never even questioned how bad it was. She just seemed to know.
Very dirty and out dated. Ice machine, vending machine, drink dispenser in breakfast area ALL OUT OF ORDER. AC wouldn’t stay working in our room. First time the male worker came from the front desk he was nice and tried to help. When we brought the problem to his attention again he was rude and disrespectful. He burped in another guests face and chuckled. We come to this area often and have marked this hotel “do not stay” as it was the worst room we have ever stayed in.
Staff and room were great. Other guests were partying and loud. Woken up five times for loud partying and doors slamming. As we went to check in there was also a guest out front smoking dope. Next morning a couple guests drinking and loud at 9am!
The staff was nice but there were many things out of order in the hotel - the ice machine, the juice machine during breakfast both had signs that they were out of order. The handle to open the door into the swimming pool area is broken. My room had no toilet paper dispenser...
Never could get hot water in the shower. No toilet paper holder (seemed odd)
Staff was very nice at check in and leaving.
Not many choices at breakfast
It would have been understandable to give me this really poor room between the public bathrooms and gym And even though it was tha smallest room in the hotel with a very intense musk /old AC smell the hotel wasn’t even half full
It wasn’t their last and only room! Could have been ******* revenge I have had that before