酒店回复: Dear Guest, We're sorry your stay left you feeling uncomfortable and that the overall environment did not meet your expectations. Cleanliness and welcoming atmosphere should never be compromised, and we regret that those standards were not met during your visit. Your comments regarding the room condition and the guest experience have been shared with our team for immediate review and improvement. We appreciate you bringing these concerns to our attention. Your feedback drives us to enhance our services continuously, and we look forward to another opportunity to show you our commitment to outstanding experiences.Sincerely,Hotel Management
1.0分
其他
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房子位置很好，街对面就是购物中心，附近还有沃尔玛、塔吉特、Marshalls Ross 等便利店和普通餐馆。到海滩只需11分钟（电力充足，真是个救命稻草）。
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酒店回复: Dear Valerie,Thank you for sharing your thoughts. While we're glad the location and nearby conveniences were helpful during your visit, we're sorry the overall experience didn't fully meet your expectations. Your feedback helps us better understand where improvements are needed, and we're committed to addressing them. Thank you again for choosing our hotel for your stay. We hope you will give us another occasion to exceed your expectations during a future visit.Sincerely,Hotel Management
酒店回复: Dear Guest,We’re sorry your experience did not meet expectations. A smooth and welcoming check-in is essential, and we regret that this was not the case. Cleanliness and hospitality are priorities, and it’s disappointing to learn that both fell short during your stay. We understand how inconvenient the towel exchange policy may have been, and we appreciate your feedback. Your concerns will be addressed with our team to ensure a better experience for future guests. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management
5.0分
商务出差
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翻译提供方：Google
工作人员——Janice、Talic、Una、Nancy、Iris 和 Maria 都很有礼貌，在办理入住手续时乐于助人，满足我住宿期间的任何需求。大冰箱是一大优点。我经常要求延迟退房以完成我的工作，他们毫不犹豫地给我多一个小时。
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酒店回复: Dear Ralph,Thank you for the generous review of Extended Stay America. We're thrilled to hear that our team made such a positive impact on your stay. We aim to provide friendly and attentive service, and it's wonderful to know that they've been able to assist you with your needs. We're also glad that the large fridge has been a helpful feature for you. It was our pleasure to host your stay, and we look forward to your next visit.Sincerely,Hotel Management
酒店回复: Dear Angélica,We’re sorry your experience was disappointing. The condition of the property you described is unacceptable, and we’re sharing this with our team to ensure it’s addressed. We understand the frustration with our payment policy, which is in place for security reasons. Thank you for your feedback and the opportunity to improve. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again.Sincerely,Hotel Management
地理位置绝佳，非常干净！！
走道地毯脏，室内地板脏，有明显脚印，床脏有虫子，浴池看起来脏不敢用
我和丈夫非常享受这次住宿。房间很干净，床也非常舒服。我们肯定会很快再来的。
南湾流浪者收容所！
这里离德尔阿莫购物中心很近。不过，这里比流浪者收容所还要高级。你一到那里，就会看到十几个住在车外的居民，穿着睡衣抽烟，胡乱摆弄。不管你是单身女性还是男性，这都有点吓人！工作人员就像狱警一样，所以别再客气了。不过，我猜你得有点儿强硬才能忍受这样的顾客。房间很宽敞，但冰箱嗡嗡作响，像货运火车一样。“早餐”是松饼和水果棒。还有“淡咖啡”。下水道里有头发，地板黏糊糊的，要么拔掉，要么马上把牛仔靴脱掉！以这个价格，我至少希望房间干净。
房子位置很好，街对面就是购物中心，附近还有沃尔玛、塔吉特、Marshalls Ross 等便利店和普通餐馆。到海滩只需11分钟（电力充足，真是个救命稻草）。
办理入住花了30分钟，工作人员态度很不热情。房间很脏，而且有股难闻的气味。工作人员在我们进门时和协助我们办理入住时都没有迎接我们。房间还可以，就是地板很脏。他们没有干净的毛巾，为了换毛巾，他们要求你把用过的毛巾拿来换，这非常不方便。我绝对不会推荐这家酒店，也不会再来。
工作人员——Janice、Talic、Una、Nancy、Iris 和 Maria 都很有礼貌，在办理入住手续时乐于助人，满足我住宿期间的任何需求。大冰箱是一大优点。我经常要求延迟退房以完成我的工作，他们毫不犹豫地给我多一个小时。
这房子真是破败不堪。浴缸全是裂纹，剥落得皮开肉绽。沙发缺了一大块，看起来像是被猫踩过一样。我知道这房子不贵，但这可能是我见过最破败的地方之一了。
这家酒店似乎是为无家可归者提供的庇护所。房间里没有肥皂或洗发水。每位客人的毛巾不够。房间里的小厨房没有存货，他们需要检查杯子、盘子、餐具等基本用品。包含的热早餐是咖啡和速溶燕麦片。整体体验很差。
那里很脏，走廊里的味道也很难闻。除非刷卡，否则他们不接受信用卡。而且不能用现金支付。