酒店回复: Dear German,Thank you for your feedback. We’re very sorry to hear that you experienced an unpleasant odor in your room. This is not the experience we want for our guests, and we will be addressing this issue with our housekeeping team immediately. We appreciate you bringing it to our attention and hope to have the chance to provide you with a fresher, more comfortable stay in the future.Best Regards,Management Team
1.0分
商务出差
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Terrible I have pictures, but I don’t know how to post it here. Dirty towel stained ripped moldy showers very old mattress that when you sleep on it, you go down but that night I was so tired didn’t have time to go down and change room and start arguing over it. I am even thinking to complain at New Jersey health department. How could you have dirty towels like that in the room and the pillowcases and the sheets wasn’t changed. They just fixed it without changing in it because I could tell was smelling. I had to put my T-shirt over the pillow to sleep. I should get my money back for this. It’s a really big issue. I might escalate it to health department in New Jersey.
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酒店回复: Dear Guest,Thank you for sharing your feedback. We sincerely apologize for the issues you experienced with the cleanliness of your room and the condition of the bedding and mattress. We take these concerns very seriously, and your comments will be shared with our housekeeping and management teams to ensure proper standards are consistently maintained for all guests.Sincerely,Management Team
2.0分
其他
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We got what we paid for. For your basic needs...a comfy bed, TV with some variety, decent complimentary breakfast, it was fine. But we had to open the toilet lid to flush, shower head did not have water running to it, and just a number of stains and cracks, and run down corners, and hinges, and crevices and so on. From the looks of it, they do the minimum to get by and still use the Comfort Inn logo and trademark.
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酒店回复: Dear Daniel,Thank you for sharing your feedback. We’re glad that certain aspects of your stay, such as the bed, TV, and breakfast, met your needs, and we apologize for the maintenance and cleanliness issues you encountered. Your comments are valuable and will be used to help improve the overall guest experience.Sincerely,Management Team
1.0分
其他
Breakfast was terrible and the area was very untidy. The towels were stained. The sheets had holes. The bathroom tub leaked.
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酒店回复: Dear Crystal,Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay. The condition of the breakfast area, towels, sheets, and bathroom tub is not up to our standards, and we regret the inconvenience this caused. Your comments have been shared with our housekeeping and maintenance teams to ensure these issues are addressed promptly. We appreciate you bringing this to our attention, as it helps us improve the experience for future guests.Sincerely,Management Team
1.0分
商务出差
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Do yourself a favor and do not stay here. We literally needed a place to sleep while traveling through. There was stains on literally everything; the bed, bed sheets, comforter, the rug, the wall, the floor, no light in the bathroom. The worst. Don’t do it.
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酒店回复: Dear Emily,Thank you for sharing your feedback. We are very sorry to hear about the condition of your room and the issues you experienced during your stay. The cleanliness concerns and lack of proper lighting are unacceptable and not reflective of our standards. Your comments have been shared with our housekeeping and maintenance teams so we can address these serious issues immediately. We appreciate you bringing this to our attention, as it helps us take corrective action to improve the experience for future guests.Sincerely,Management Team
2.0分
其他
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The sheets and towels were stained, there were blood stains on the bedspread, the curtains were broken and dirty and there wasn’t any conditioner. There were cigarette butts all around the entrance that hadn’t been cleaned up, there were very little options for breakfast and the items in the refrigerator were frozen. Overall not very happy with th hotel.
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酒店回复: Dear Nancy,Thank you for sharing your feedback. We sincerely apologize for the numerous issues you encountered during your stay. The cleanliness concerns with the sheets, towels, bedspread, and curtains, as well as the lack of conditioner and unclean entrance, are unacceptable and not reflective of our standards. We also regret that the breakfast and refrigerator items did not meet your expectations. Your comments have been shared with our housekeeping, maintenance, and management teams to ensure these issues are addressed immediately. We appreciate you bringing this to our attention, as it helps us improve for future guests.Sincerely,Management Team
1.0分
其他
Stained bedding, stained towels, stained couch, dirty floor and the constant smell of cigarettes. This place was horrible!!
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酒店回复: Dear Ashley,We’re very sorry to hear about your experience. What you’ve described is unacceptable and far below the standards we strive to maintain. Our housekeeping team has been notified to review and address these concerns immediately to prevent a repeat occurrence. We appreciate you bringing this to our attention.Sincerely,Management Team
3.0分
家庭亲子
staff was cool and relaxed. I stayed multiple nights and it was an easy process. They did not hound me to leave either.
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酒店回复: Dear Tonya,Thank you for your feedback! We’re glad to hear that our staff made you feel welcome and that your multiple-night stay was easy and comfortable. It’s great to know you appreciated the relaxed atmosphere and smooth process during your visit.Best Regards,Management Team
1.0分
家庭亲子
Don’t stay here literally walked in the room and turned around and left, super dirty, smelly and sketchy
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酒店回复: Dear KevinWe’re truly sorry to hear about your experience. What you’ve described does not reflect the level of cleanliness and comfort we aim to provide. Our housekeeping and maintenance teams will be reviewing this matter to ensure rooms meet our quality standards at all times.Sincerely,Management Team
这家酒店交通方便,房间干净整洁,设施现代化,服务人员热情周到,整体环境宁静,让人感到非常放松,值得入住。不错
房间气味很难闻
Terrible I have pictures, but I don’t know how to post it here. Dirty towel stained ripped moldy showers very old mattress that when you sleep on it, you go down but that night I was so tired didn’t have time to go down and change room and start arguing over it. I am even thinking to complain at New Jersey health department. How could you have dirty towels like that in the room and the pillowcases and the sheets wasn’t changed. They just fixed it without changing in it because I could tell was smelling. I had to put my T-shirt over the pillow to sleep. I should get my money back for this. It’s a really big issue. I might escalate it to health department in New Jersey.
We got what we paid for. For your basic needs...a comfy bed, TV with some variety, decent complimentary breakfast, it was fine. But we had to open the toilet lid to flush, shower head did not have water running to it, and just a number of stains and cracks, and run down corners, and hinges, and crevices and so on. From the looks of it, they do the minimum to get by and still use the Comfort Inn logo and trademark.
Breakfast was terrible and the area was very untidy. The towels were stained. The sheets had holes. The bathroom tub leaked.
Do yourself a favor and do not stay here. We literally needed a place to sleep while traveling through. There was stains on literally everything; the bed, bed sheets, comforter, the rug, the wall, the floor, no light in the bathroom. The worst. Don’t do it.
The sheets and towels were stained, there were blood stains on the bedspread, the curtains were broken and dirty and there wasn’t any conditioner. There were cigarette butts all around the entrance that hadn’t been cleaned up, there were very little options for breakfast and the items in the refrigerator were frozen. Overall not very happy with th hotel.
Stained bedding, stained towels, stained couch, dirty floor and the constant smell of cigarettes. This place was horrible!!
staff was cool and relaxed. I stayed multiple nights and it was an easy process. They did not hound me to leave either.
Don’t stay here literally walked in the room and turned around and left, super dirty, smelly and sketchy