Can’t recommend this property to any travelers, walls are paper, thin, no concern for loud and rowdy, guests, and the smell of urine throughout the property, office locked due to recent armed robbery, according to staff which added to the restless night , 👎👎👎
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酒店回复: Dear Valued Guest,Thank you for sharing your comments about your recent stay at the Red Roof Inn Hot Springs. I am sorry to hear about your experience at our property. The issues you've described regarding noise and foul odor are unacceptable. Please accept our sincerest apologies for failing to provide you with a comfortable and peaceful stay.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,JoeRed Roof ManagementRediResponse Specialist
3.0分
其他
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Unwanted guests
Beds were clean and comfy, but…the roaches were uninvited guests!
You can tell that rust problems were covered with paint. The staff we encountered were friendly and helpful.
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酒店回复: Dear Guest,Thank you for sharing your feedback. We sincerely apologise for the issues you experienced with pests and the rust. This is certainly not the standard we strive for. We will address these concerns with our team to ensure improvements are made. We're glad to hear that the staff provided friendly and helpful service, and we hope to offer you a better experience in the future.
3.0分
其他
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The room had a funky smell to it. The chain lock on the door was installed backwards so it was useless. The sink and the bathtub drains were very slow. I was standing in 5 inches of water before I could finish my shower.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your experience at Red Roof Inn Hot Springs. We are disheartened to hear about the issues you experienced during your stay, especially regarding the room's odor, lock, and drains. Please accept our sincerest apologies for these inconveniences. I have forwarded your feedback to managements attention to ensure that your concerns are addressed. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,ViktorRed Roof Management RediResponse Specialist
4.0分
其他
Property was nice. Was supposed to be smoke free room but was not. Not a major deal for me personally.
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酒店回复: Dear Valued Guest,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Hot Springs. I am happy to hear that you liked our property. However, I sincerely apologize that you were not satisfied with the room. Please accept my apologies for this oversight. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,AnnRed Roof ManagementRediResponse Specialist
4.0分
其他
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Solid could use a little touch…
Very good especially for price
However rooms have zero overhead lighting just lamps….
And breakfast is just snacks and bread. Cereal but no milk…
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酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn Hot Springs. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the concern you had with the lighting and the complimentary breakfast was not met your satisfaction.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,IshiRed Roof ManagementRediResponse Specialist
1.0分
情侣出游
Nasty. Tub nasty and in poor condition. The room had an odor. The towels smelled as if they were washed in cookong oil. We will not be back
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Hot Springs. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the tub, room odor, and towel quality.Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. While we understand you don't intend to return to this location, we hope you'll consider giving Red Roof and our affiliated brands another try for your future travel needs.Sincerely,LeahRed Roof ManagementRediResponse Specialist
4.0分
其他
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Nice and quiet
We stayed in a room on the front of the property. Nice and quiet. A lot of parking. Clean room. Air conditioning worked well. Optionless Breakfast. Stayed two nights. Made coffee the first morning in the room. No maid service and had to leave get coffee the second morning.
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酒店回复: Dear Esteemed Guest,Thank you for taking the time to share your feedback about your experience at the Red Roof Inn Hot Springs. We appreciate you sharing your experience. It's wonderful to hear you found our location quiet and the parking convenient, and that you enjoyed the cleanliness and effective air conditioning in your room. We understand your disappointment regarding the breakfast options and the absence of daily maid service. We will review these areas to improve our guests' experience. At Red Roof, we strive to provide our guests with a comfortable and memorable experience, and your kind words are a testament to our efforts. We are thrilled to have met your expectations and hope to welcome you back for another enjoyable stay.Sincerely,JMRed Roof Management RediResponse Specialist
5.0分
其他
Clean & Simple!
It was a really clean room. Very basic but, clean & the pool was exceptionally nice and clean. We were comfortable staying at the Red Roof Inn
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酒店回复: Dear Guest,Thank you for your feedback! We're glad to hear you enjoyed a clean, comfortable stay and that the pool exceeded your expectations. We appreciate you choosing Red Roof Inn and hope to welcome you back soon!
完美的一晚住宿，地理位置绝佳！我们非常喜欢酒店后面的徒步小径！工作人员都非常友好和乐于助人！下次一定还会再来。
服务很好的人。我们每次去温泉城都受到很好的照顾。地理位置优越，风景也不错。泳池很好，食物还可以，对于这个地区来说不算差。我以前住城里，那里的酒店也有过不错的表现，但肯定比不上小石城（Little Rock）的酒店，不过温泉城也一直在努力改进。
Can’t recommend this property to any travelers, walls are paper, thin, no concern for loud and rowdy, guests, and the smell of urine throughout the property, office locked due to recent armed robbery, according to staff which added to the restless night , 👎👎👎
Unwanted guests
Beds were clean and comfy, but…the roaches were uninvited guests!
You can tell that rust problems were covered with paint. The staff we encountered were friendly and helpful.
The room had a funky smell to it. The chain lock on the door was installed backwards so it was useless. The sink and the bathtub drains were very slow. I was standing in 5 inches of water before I could finish my shower.
Property was nice. Was supposed to be smoke free room but was not. Not a major deal for me personally.
Solid could use a little touch…
Very good especially for price
However rooms have zero overhead lighting just lamps….
And breakfast is just snacks and bread. Cereal but no milk…
Nasty. Tub nasty and in poor condition. The room had an odor. The towels smelled as if they were washed in cookong oil. We will not be back
Nice and quiet
We stayed in a room on the front of the property. Nice and quiet. A lot of parking. Clean room. Air conditioning worked well. Optionless Breakfast. Stayed two nights. Made coffee the first morning in the room. No maid service and had to leave get coffee the second morning.
Clean & Simple!
It was a really clean room. Very basic but, clean & the pool was exceptionally nice and clean. We were comfortable staying at the Red Roof Inn