酒店回复: Dear Guest, We sincerely regret the disturbance you experienced. Guest safety and comfort are our top priorities, and we appreciate your patience while the situation was addressed. Our team works hard to maintain a secure and welcoming environment, and we apologize for any inconvenience this caused. We value your input and hope to provide a smoother stay in the future. Sincerely,Hotel Management
酒店回复: Dear Guest, It is disappointing to hear about your experience, and we sincerely apologize for the inconvenience you faced with accessing the key cards. We understand how frustrating it must have been to call for assistance multiple times, especially from several floors away. This is certainly not the kind of experience we want any of our guests to have, and we take your feedback seriously. We appreciate you taking the time to share your concerns and are grateful for your patience. We hope you will reconsider giving us another chance to provide you with a seamless stay in the future.Sincerely,Hotel Management
酒店回复: Dear Guest, We apologize for the inconvenience due to the condition of the room, luggage cart, and directions to the property. We understand how these factors can impact your overall experience, and we are actively working on improvements to enhance guest comfort and convenience. On a positive note, we’re glad our staff made a positive impression during your stay. Your input is invaluable in helping us provide a better experience for all our guests. Thank you again for staying with us, and we look forward to the opportunity to welcome you back!Sincerely,Hotel Management
酒店回复: Dear Guest, We sincerely apologize for the noise disturbance you encountered during your stay. Ensuring a peaceful and comfortable environment for our guests is very important, and we regret that this situation was not resolved promptly. Your feedback has been shared with our team to help us address similar issues more effectively in the future. We appreciate your patience and understanding, and we hope you’ll consider staying with us again so we can provide you with a better experience.Sincerely,Hotel Management
酒店回复: Dear Guest, Thank you for your wonderful review! We’re thrilled that you enjoyed the convenience and comfort of our studio-style rooms, with a large fridge, stove, and all the necessary cooking equipment. Knowing that our amenities made your stay even more enjoyable is great. We strive to offer an affordable yet high-quality experience for our guests, and it’s wonderful to know you felt this during your stay. We look forward to welcoming you back on your next visit to Extended Stay America.Sincerely,Hotel Management
酒店回复: Dear Guest, We sincerely apologize for the inconvenience caused by the malfunctioning door lock and the odor in your room. This is not the experience we aim to provide, and we understand how frustrating it must have been. Your comments have been shared with our maintenance and housekeeping teams to ensure these issues are addressed promptly. We appreciate you bringing this to our attention and are committed to improving. We value your stay and look forward to welcoming you back.Sincerely,Hotel Management
酒店回复: Dear Raquel, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
因为一早要出去玩，续住了一天，晚上回来，房间都没打扫，甚至毛巾和每天一小袋的洗发水都没换，条件差就算了，服务也不太好。虽然前台的服务态度还行。
很差，千万别定这里，绝不推荐，四面都是高速公路，非常吵。而且问黑人女服务员要毯子只给一条，连床单都不给，没试过这么差的酒店
疯狂的客人
之前有个疯狂的女人猛敲我们的门，警察被叫来了，他们还被要求进入我们的房间，看看她丈夫是否在我们房间里。这可不是我们想要的体验，因为我们正在等公寓修好。酒店的服务很棒，他们做得很好。酒店很干净，但那个疯狂的客人猛敲我们的门，尖叫着，然后被叫来了警察，这可不是你想要的体验。
体验很差。卡不能用，所以我不得不来回走了三次，而且要隔三层楼。每次我们离开大楼都需要前台来接我们，这绝对是我在酒店经历过最糟糕的体验。我以后不会再来了。
工作人员非常友好。酒店设施略显陈旧，房间里弥漫着类似体味的气味。行李车的轮胎爆了。酒店离高速公路不远，但需要拐过好几条不同的街道才能到达。
隔壁汽车旅馆房间里的音乐很吵
隔壁的人把音乐放得很大声。我晚上11:30打电话到办公室，要求他们联系那个人。然而，音乐声始终没有被调低。
我喜欢房间像单间公寓一样。有大冰箱和炉灶。他们还提供各种烹饪设备或餐具等等。我一定会再来的。比Motel 6便宜，而且好一百倍。非常满意。
锁坏了，又脏又臭
门锁几乎坏了，每次我离开房间都被锁在外面。每次都要花几分钟才能让锁识别钥匙。房间里弥漫着陈年烟味和霉味。
如果您正在旅行，让孩子和您在一起并不是一个好主意，这不是一个好的住宿选择，因为交通真的很拥挤，人们整夜进出，我预订了 3 晚，只站了一晚等待退款，希望他们能够遵守对我的承诺，我将获得退款，并且只收取一晚的费用
工作人员很棒。房间条件也不错。但如果你想睡个好觉，我不推荐这里，因为床垫太差了。其他一切都很完美。