酒店回复: Thank you for your feedback. We’re glad your family enjoyed our facilities, but we’re very sorry for the check-in mix-up. We understand how concerning that must have been and have reviewed the issue with our team to prevent it from happening again.We appreciate your understanding and hope to welcome you back for a smoother stay.
We booked the property to enjoy the Oasis water park. The weather was cool and the water did not feel heated to the level advertised. The lazy river was dirty as well. Overall the cleanliness level in the Oasis was lacking. The property was beautiful. There are areas of crumbling concrete and some minor updates that could improve the appearance. The beds were very comfortable and the staff were friendly and helpful.
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酒店回复: Thank you for sharing your feedback. We're glad to hear you enjoyed the property’s beauty, comfortable beds, and friendly staff. We’re sorry the Oasis water park and cleanliness didn’t meet expectations, especially given the weather and maintenance concerns. Your comments help us identify where improvements are needed, and we appreciate you bringing them to our attention.
3.0分
家庭亲子
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Fantastic staff and the food was great. The rooms were dated and there was quite a bit of maintenance required on all of their buildings and inside the rooms. It could be phenomenal. But not yet.
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酒店回复: Thank you very much for sharing your feedback. We’re delighted to hear that you enjoyed our staff and dining experiences. We also appreciate your thoughtful comments regarding the condition of our rooms and facilities. Your insights are invaluable as we continue working toward improvements across the property. We would welcome any additional details you may wish to share, as they help us enhance the guest experience moving forward. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional stay we strive for.
房间有点旧了、健身房、游泳池很好！
这次住宿体验很不错。泳池和漂流河是最大的亮点，我孩子玩得很开心。下次还会再来！
我们非常享受在这家度假村的住宿。我和孩子们都很喜欢里面的水上乐园。房间很漂亮也很干净。我们打算以后就选这里了。要是能早于晚上6点办理入住就更好了，不过除此之外一切都很棒。
设施很棒！孩子很喜欢！唯一的小抱怨就是我们的入住体验！前台给我们的房卡已经被另一个家庭占用了，所以我们进不去。后来保安过来帮我们进去，我们注意到房间有人住，就立刻离开了。但我不敢想象如果我不在的时候，他们竟然就这样让别人进我的房间会是什么样。
我觉得这家酒店就是个骗局。他们宣传的那些设施根本用不了。
完全是坑爹，我以后再也不会住这里了。
很喜欢露台，但因为紧邻会议中心，所以空调一直开着。泳池/水疗中心位置便利，漂流河也很有趣。
房间老旧破败，正在装修，客房服务糟糕，插座和房间里的冰箱都坏了。
您好，总体来说一切都很好，房间有点旧，空调恒温器不工作。
We booked the property to enjoy the Oasis water park. The weather was cool and the water did not feel heated to the level advertised. The lazy river was dirty as well. Overall the cleanliness level in the Oasis was lacking. The property was beautiful. There are areas of crumbling concrete and some minor updates that could improve the appearance. The beds were very comfortable and the staff were friendly and helpful.
Fantastic staff and the food was great. The rooms were dated and there was quite a bit of maintenance required on all of their buildings and inside the rooms. It could be phenomenal. But not yet.