酒店回复: Dear Guest, We regret that your experience did not meet your expectations. However, we want to clarify that the room you booked was indeed a smoking room, as indicated during the reservation process. Our team ensures that all bookings are honored as per the selected room type. While we understand personal preferences, we were fully booked at the time and unable to provide an alternative. Additionally, refund policies for third-party bookings are governed by the respective platforms, and we have no control over their decisions. We appreciate your understanding. Best regards, Super 8 by Wyndham Morton Grove
酒店回复: Dear Guest,Thank you for sharing your detailed feedback. We're truly sorry to hear about the condition of the room during your stay. The issues you mentioned—such as the cleanliness of the table, the noisy bed, and the condition of the carpet—are not in line with our standards, and we apologize for the inconvenience caused.We are addressing these concerns with our housekeeping and maintenance teams to ensure they are properly resolved. Your comments regarding pillow size and room updates are also appreciated and will be considered as we continue working to improve our guest experience.Best regards,Super 8 by Wyndham Morton Grove
酒店回复: Dear Guest, We are truly sorry to hear about your experience and sincerely apologize for the issues you encountered during your stay. The comfort, safety, and satisfaction of our guests are very important to us, and your feedback is taken seriously. Please know that we have strict procedures in place for room cleanliness and pest control. Upon learning of any concern, we immediately engage a licensed professional service to inspect and treat the affected area thoroughly. However, we understand your frustration and regret that this situation impacted your stay. Regarding the discount, we apologize if there was any misunderstanding. We would appreciate the opportunity to review this with you directly to make things right. Also, we are currently in the process of remodeling our breakfast area, which is why breakfast service is temporarily unavailable. We are working to complete the renovations as soon as possible to enhance the overall guest experience. Your feedback will be shared with our team to ensure we improve in the areas mentioned. We appreciate you bringing these concerns to our attention. Best regards, Super 8 by Wyndham Morton Grove
酒店回复: Dear Guest,Thank you for sharing your feedback. We’re delighted to hear that you appreciated our cleanliness and felt comfortable in our neighborhood. Your observations regarding our breakfast options are valuable to us, and we’re sorry for any disappointment you encountered.At present, our breakfast area is undergoing remodeling to better serve our guests in the future. This renovation has temporarily affected the consistency of our offerings. We are committed to completing these updates as quickly as possible to provide a more varied and enjoyable breakfast experience.We truly appreciate your understanding and patience and hope to welcome you back for an even better stay.
酒店回复: Thank you for sharing your feedback. We’re pleased to know that, overall, you found your stay satisfactory. We apologize for any inconvenience regarding the breakfast. We are currently in the process of remodeling our breakfast area, which may have impacted our usual offerings. We appreciate your patience and understanding during this time and hope to offer you a more complete experience in the future.Best regards, Super 8 by Wyndham Morton Grove
酒店回复: Thank you for taking the time to share your feedback with us. We truly appreciate your honesty and the opportunity to address your concerns. I'm sincerely sorry to hear about the inconvenience you experienced during your recent stay with us at Super 8 by Wyndham Morton Grove/Chicago. Please know that your comments have been shared with our maintenance team, and we are taking immediate steps to ensure that similar issues are addressed promptly in the future. Your comfort and satisfaction are our top priorities, and we are committed to providing you with a seamless and enjoyable stay every time you choose to stay with us. As a gesture of goodwill, we would like to offer you a 10% discount on your next stay with us. Simply mention this offer when making your reservation, and we will ensure that it is applied to your booking. We hope this demonstrates our commitment to providing you with the exceptional service you deserve. Once again, please accept our apologies for the inconvenience you experienced. If you have any further concerns or if there is anything else we can do to assist you, please do not hesitate to contact us directly at Property. Thank you for choosing Super 8 by Wyndham Morton Grove/Chicago. We value your feedback and look forward to welcoming you back for a much-improved experience.
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情侣出游
原文
翻译提供方：Google
需要全面更新。
枕套太小，放不下枕头
毯子上有洞
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酒店回复: Dear Guest,Thank you for sharing your thoughts. Our rooms are carefully prepared with standard-sized linens and blankets that meet brand requirements, but we understand that personal comfort can vary. We always encourage guests to let us know during their stay so we can make things right on the spot.We truly appreciate you staying with us and hope to have the chance to provide you with an even more comfortable experience next time.Best regards,Super 8 by Wyndham Morton Grove
非常好
酒店干净卫生，是出差旅游的好选择
糟糕体验——房间无法居住，且无客服支持
我通过*******预订了芝加哥莫顿格罗夫温德姆速8酒店，结果简直是一场噩梦。入住时，他们给我安排了一间吸烟房——我事先并没有被告知——但直到入住前，我才知道房间条件如此糟糕。
房间里烟雾弥漫，恶臭难闻，立刻引发剧烈头痛、恶心和头晕。这不仅仅是一间吸烟房，而是对健康构成威胁。
更糟糕的是：
• 空调脏乱不堪，几乎无法运转，导致空气质量更加糟糕。
• 房间状况令人无法接受，家具、床上用品和墙壁都弥漫着一股难闻的有毒气味。
• 这房间根本无法居住——我根本无法忍受。
我立即去前台反映问题，但被告知由于我是通过*******预订的，所以必须直接联系他们。然而，*******拒绝承担责任，以酒店的“不退款”政策为借口——尽管房间是他们卖给我的。
*******的客户服务彻底失败了，他们拒绝兑现他们的预订承诺。他们明知故犯地允许我支付了一间无法居住、不安全的房间的费用，却拒绝采取任何措施。
由于房间条件恶劣，我被迫提前退房，但*******却拒绝退款，无视我可能存在的严重健康问题。
真糟糕
桌子上粘着东西，显然没有好好清洁。床很吵。我一个人睡，每次想下床都感觉床要塌了。特大床的枕头可以再大一点。地毯也需要翻新和清洁。
警告：请勿入住
房间墙壁上溅满了污渍，通风不良的浴室里似乎长了霉。还有臭虫，我孩子的一只胳膊被咬了。我们把床拉离墙，发现床单上有臭虫的粪便（见图）。我们通知前台后，前台告诉我们可以享受折扣，但我们最终没有得到折扣。我还在谷歌上发了一条关于我们体验的评论，老板回复说他们已经解决了臭虫问题。真可笑，我们2025年2月底住在这家酒店时，虫害问题并没有那么快得到解决。老板很不诚实。而且，酒店也没有像广告中说的那样提供早餐。买家需谨慎！
我整晚都睡不着，因为烟味太重了。
我猜他们甚至都没用空气清新剂来掩盖烟味。
感觉糟透了
良好的清洁度，安全的社区或区域，但早餐还有很多不足之处，第一天有苹果、果汁、酸奶和煎饼，然后他们只去掉了水果，最后一天没有水果或酸奶。
我不给它 5 颗星，因为我在这里预订，因为在它的描述中说它包含早餐，但事实并非如此，否则一切都很好。
我深夜入住这家酒店，不得不去前台要一卷卫生纸。房间里的风扇噪音最大。我根本睡不着，第二天工作人员确实给我换了房间，并对造成的不便表示歉意。不幸的是，他们把我安排在一个满是吵闹派对者的房间旁边，第二天晚上我睡不着觉。此外，浴室的水龙头有问题，水流不畅。我和前台谈过，他们告诉我他们无能为力，尤其是对那些吵闹的人。酒店还不错，但下次我会避开这家酒店，因为我觉得该地区肯定有更好的选择。
需要全面更新。
枕套太小，放不下枕头
毯子上有洞