酒店回复: Dear David, Thank you for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to give you the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management
酒店回复: Dear Bryan, Thank you for bringing your concerns to our attention. We apologize for the inconvenience you experienced during your stay. We take cleanliness and guest service very seriously and are disappointed to hear that we fell short of your expectations. We will address the issue with our housekeeping team to ensure that all rooms are thoroughly cleaned before guests arrive. We will also remind our front desk staff of the importance of being available to guests and answering calls promptly. We appreciate your feedback and will use it to improve our services. We hope to have the opportunity to welcome you back in the future and provide you with a better experience.Sincerely,Hotel Management
酒店回复: Dear Dustin, Thank you for choosing our hotel for your visit to the city. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. Also, we do not allow illegal activities inside or outside our premises. We will review the instances you mentioned, as we are committed to offering exceptional service for our guests. For future visits, please know our front desk is always available and happy to help make your stay more comfortable. Thank you for staying with us, and we look forward to hosting you again soon.Sincerely,Hotel Management
1.0分
家庭亲子
原文
翻译提供方：Google
房间很脏，有蟑螂，我花了 30 美元买清洁产品来打扫房间，但当我去前台时却找不到工作人员。
展开
酒店回复: Dear James, We appreciate you choosing us but regret your room was not spotless and fresh upon arrival. We have checklists to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we apologize. We are working with our housekeeping and pest control team to reiterate the importance of our daily checklists to ensure this isn't repeated. Also, we regret if the staff was not attentive to your needs and was unavailable to help you during the time mentioned. We will address this to ensure the lapse in service does not repeats. Please give us another opportunity to provide a better experience on your next stay.Sincerely,Hotel Management
3.0分
家庭亲子
原文
翻译提供方：Google
住一晚还行，没有早餐
展开
酒店回复: Dear Sab, Thank you for choosing to stay with us and for sharing your feedback. We appreciate your patronage. We regret any inconvenience caused by the lack of breakfast options during your stay. Your comments are noted, and we will review our offerings to enhance guest satisfaction. We hope you found your accommodations comfortable overall and that you had a pleasant experience with us. Please consider staying with us again in the future; we would love the opportunity to exceed your expectations.Sincerely,Hotel Management
5.0分
情侣出游
原文
翻译提供方：Google
一切都很棒
5.0分
情侣出游
原文
翻译提供方：Google
没有蟑螂❤️
5.0分
家庭亲子
展开
Nice air conditioning, Hot water and it got hit quickly! Kitchen was clean but no utensils (we didn’t need or request any). Staff was very polite and friendly. Building is a bit older but kept up well. We stayed here a few months ago because we like the Deermeadows area.
2.0分
其他
展开
Arrived around 9:30 was told i had to put a $100 deposit on the room after we paid everything on the app. Then we had to wait 5hrs before we got our money back to go somewhere else
展开
酒店回复: Dear Guest, Thank you for sharing your feedback with us. We regret the inconvenience you experienced during your visit, particularly regarding the deposit process and the time it took for the refund to reflect. Our deposit policy is a standard procedure to ensure the safety of all guests and the property; however, we regret that this was not clearly communicated before your arrival, and we understand the inconvenience this delay caused. Your concern has been shared with the appropriate teams to ensure improvement and prevent similar situations in the future. We appreciate your patience and hope you’ll consider staying with us again for a smoother experience in the future.Sincerely,Hotel Management
走廊和楼梯间到处都是垃圾，很脏。狗叫个不停，水一点也不热（甚至可能都融化不了黄油）。马桶堵塞了，每次冲水都需要多次推杆。这家酒店不适合有经验或有顾虑的旅行者。对于无家可归的当地人来说，它似乎很管用，我们对此表示赞赏！我们不会再住在 Extended Stay 酒店，因为与几年前相比，这家酒店的质量几乎跌到了谷底，当时我们在旅行中需要厨房或几天住宿时，这个品牌是我们的首选。
令人难以置信的是，与我前几天投诉的同一家公司，房间很干净，所有毛巾都干净，客户服务很好，待人有礼貌，我明白同一家公司的房产有什么不同来自对方，满意
沙发床非常脏，没有床单。浴室的水槽下面漏水。我们换到了另一个房间，沙发床也很脏，前台从来没有工作人员。我们不得不通过前厅的电话给他们打电话，有时甚至打了 5 次都没有人接听。总的来说，这是一次糟糕的体验，不会向任何人推荐这次住宿。
关于这个设施，图片并没有描绘出设施的全貌。到达后，我收到房间钥匙，走进房间，走廊很脏，有人躺着睡觉，有人在走廊里吸烟。走进房间，电器都生锈了，很脏，房间也很脏。我房间里的床上用品已经被使用过，有异味。我要求换新的床上用品，他们满足了我的要求。在我一周的住宿期间，我本想离开，但该地区的酒店每晚都客满，每晚都有打架、尖叫和警察来访。当我与警察交谈时，他说他们经常在那里，不幸的是，有一个人试图闯入我的房间。这是一次非常不愉快的住宿，可悲的是，这里有大量的**活动。当地人说，这个设施只有 3-4 年的历史，看到这种情况令人失望。据说这里提供早餐，但他们只提供速溶咖啡，用赤手和大木勺搅拌，搅拌时没有任何卫生条件。早餐是提供 1 块燕麦棒。
房间很脏，有蟑螂，我花了 30 美元买清洁产品来打扫房间，但当我去前台时却找不到工作人员。
住一晚还行，没有早餐
一切都很棒
没有蟑螂❤️
Nice air conditioning, Hot water and it got hit quickly! Kitchen was clean but no utensils (we didn’t need or request any). Staff was very polite and friendly. Building is a bit older but kept up well. We stayed here a few months ago because we like the Deermeadows area.
Arrived around 9:30 was told i had to put a $100 deposit on the room after we paid everything on the app. Then we had to wait 5hrs before we got our money back to go somewhere else