酒店回复: Dear Guest, We are glad to hear you had pleasant encounters with our associates and that you liked the comfort of your bed. However, we apologize for the inconvenience you experienced during your stay. A clogged toilet and a non-functional television are unusual, and we understand how frustrating and disruptive that must have been. Additionally, we regret any oversights, and we are following up with our housekeeping and maintenance teams to address them promptly. Your feedback is important to us and will help us improve our services moving forward. We appreciate your honesty and hope to have another opportunity to offer you a better experience next time.Sincerely,Hotel Management
酒店回复: Dear Guest, We apologize for the issues you experienced with the room's condition and comfort. Your comments are valuable to us, and we will work on addressing the wear and tear, as well as improving the overall guest experience. However, we are pleased to hear that our staff provided excellent service and that you enjoyed the scenic surroundings. We hope to welcome you back in the future for a more comfortable stay.Sincerely,Hotel Management
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家庭亲子
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翻译提供方：Google
厨房太糟糕了，我以前从未见过。除了炉子之外什么都没有。
没有吹风机，床也太软了。
我再也不会选择 Extended Stay America Suites 了。
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酒店回复: Dear Guest, We sincerely apologize that your stay did not meet expectations, especially regarding the kitchen setup, missing amenities, and bed comfort. We do provide kitchenware and hair dryers upon request at the front desk and regret any inconvenience this caused. Your comments are valuable as we work to improve guest satisfaction. We hope you’ll consider giving us another chance in the future. Sincerely,Hotel Management
酒店回复: Dear Guest, We sincerely apologize for the issues you encountered during your stay. The presence of cockroaches and the door handle malfunction are absolutely not acceptable, and we take these matters very seriously. We will immediately address these concerns with our housekeeping and maintenance teams to ensure such incidents do not happen again. We will thoroughly investigate the matter and take appropriate steps to address your refund request. Thank you for bringing this to our attention. Your satisfaction is important to us, and we appreciate the opportunity to improve. We appreciate your input and look forward to welcoming you back!Sincerely,Hotel Management
酒店回复: Dear Guest, Thank you for your kind words! We are so pleased to hear that Andrew and our day shift team made your stay more enjoyable with their friendly and welcoming service. Our staff is dedicated to providing the best possible experience for our guests, and it’s wonderful to know that their attentiveness and helpfulness stood out during your stay at Extended Stay America. We’ll be sure to share your feedback with them to let them know how much they’re appreciated. We look forward to welcoming you back on your next visit!Sincerely,Hotel Management
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其他
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翻译提供方：Google
由于走廊在室外，而且紧邻高速公路，房间入口处又冷又吵。
房间本身很脏，几乎无法使用。床上用品很薄。
虽然这家酒店标榜“长住”，但我不会在那里住超过一天。
我的建议是：多花点钱，在附近找到更划算的酒店。
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酒店回复: Dear Anil, Thank you for sharing your experience with us. We regret to hear that your stay did not meet your expectations. Your feedback regarding the noise, cleanliness, and bedding is concerning, and we sincerely apologize for any discomfort caused. Our team is committed to addressing these issues to enhance the quality of our accommodations. We value your input as it helps us improve for future guests. We hope to have the opportunity to welcome you back under better circumstances.Sincerely,Hotel Management
酒店回复: Dear Adan, Thank you for your feedback. We’re sorry to hear about the issues with the pull-out sofa bed and the mattress, and we appreciate you bringing them to our attention. We’re glad our team was responsive to your requests and that you felt safe during your stay. Your comments will help us improve our service and ensure a more comfortable experience for our guests. We appreciate your understanding, and we hope to welcome you back for a more pleasant stay.Sincerely,Hotel Management
环境：不错 舒适 整洁
设施：齐全
环境：整洁 舒适 干净
工作人员非常乐于助人和友好，你真的得到了你所支付的服务，酒店周围的垃圾桶都堆满了，人们在酒店的随机区域吸烟，床很舒服，我们住宿的唯一缺点是我们的电视不能用，试过两个不同的遥控器，它只能打开主菜单，无法使用遥控器上的任何按钮连接到任何频道，我们的厕所每次使用时都会堵塞，我们不得不用柱塞来疏通它，非常令人沮丧和不方便。
工作人员很棒，但房子有点老旧了。房间很干净，但一切都感觉很旧，有点破旧。床硬得像石头——如果你有背部问题，不建议住在这里。
房子后面的环境非常好——醒来时看到一片森林般的绿意盎然，真是太棒了，但高速公路的声音有点破坏气氛。
总体评分 3/5 - 价格合理，但不会是我的首选。
厨房太糟糕了，我以前从未见过。除了炉子之外什么都没有。
没有吹风机，床也太软了。
我再也不会选择 Extended Stay America Suites 了。
房间里满是蟑螂。立即退房，被告知不予退款。更糟糕的是，当我们试图离开时，通往外面的门把手掉了，我们又被困了 30 分钟，直到我们能够撬开门把手
我非常感谢前台工作人员（夜班的安德鲁和白班的那个，我记不起他的名字了），他们热情友好。他们非常细心周到，能够满足我们的需求。
由于走廊在室外，而且紧邻高速公路，房间入口处又冷又吵。
房间本身很脏，几乎无法使用。床上用品很薄。
虽然这家酒店标榜“长住”，但我不会在那里住超过一天。
我的建议是：多花点钱，在附近找到更划算的酒店。
没有床单或床罩/折叠沙发床用的毯子。床垫也有点脏，好像上面有松散的碎片。除此之外，酒店在我提出要求时确实给予了帮助。房间在三楼，和家人一起在房间里感觉很安全。如果你需要住宿，但对房间清洁度要求不高，这里还不错。
我每年旅行超过 75 个房间，去过 70 多个国家。这是我住过的最不友好的地方。第一个房间里有蟑螂，沙发被猫抓破了当猫抓柱。墙上有恶心的食物和其他飞溅物。我有照片可以分享这些情况。我提前与前台协调增加一个房间。问值班的女士，是当时找她做更好还是找 ******* 更好，因为我们晚上要长时间工作。她说 ******* 更好。通过 ******* 预订/确认了 9 晚住宿之外的额外一晚。那天早上我们加班了 8:30 才到酒店。第二天早上 11 点，一名工作人员敲我的门，要求我离开。我解释了情况，并说我们已经确认了一晚。那个人要求我立刻下来，否则他们会把我赶出酒店。千万不要住在这里。粗略的人员和管理。
他们提供了多种房型供我选择。服务热情友好，入住手续也非常便捷。我会推荐给家人和朋友。