酒店回复: Dear Alfredo,Thank you for sharing your feedback. We’re very sorry to hear about the issues you experienced with the room's condition and odor. This does not meet our standards, and we are addressing these concerns with our team to ensure improvements are made. We appreciate your feedback and will take steps to enhance the cleanliness and maintenance of our rooms. We hope to have the opportunity to provide a better experience on your next visit.Sincerely,Hotel Management
4.0分
其他
原文
翻译提供方：Google
设施状况良好，房间也比较干净。
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酒店回复: Dear Guest, Thank you for sharing your feedback. We are pleased you found the property well-maintained and your accommodations in good order. Your comments are truly appreciated, and we are glad that aspects of your stay met expectations. If anything could have been better, we welcome the opportunity to learn more. We look forward to the chance to welcome you again and provide an even more pleasant experience in the future.Sincerely,Hotel Management
酒店回复: Dear Miguel, Thank you for your feedback. We apologize that our breakfast offerings did not meet your expectations. We strive to provide a variety of options, and we will review our breakfast selection to ensure it better meets our guests’ needs. Your comments are valuable to us as we work to improve our services. We hope to have the opportunity to serve you better next time.Sincerely,Hotel Management
1.0分
其他
原文
翻译提供方：Google
他们还没有退还我 100 美元的押金，甚至没有回复我，我周五就离开了 Hay
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酒店回复: Dear naylibeth, Thank you for reviewing your stay. We do not want to disappoint our guests. But please know at check-out, after a satisfactory inspection, the room deposit will be refunded. It will be mailed by check within 14 days of departure. A receipt will be provided at check-in verifying receipt of the room deposit and again verifying the final balance returned at check-out. We hope you will allow us another opportunity to show you the outstanding experience that we strive to provide every guest.Sincerely,Hotel Management
1.0分
家庭亲子
原文
翻译提供方：Google
一切都不好
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酒店回复: Dear Ximena, Thank you for your feedback. We apologize for any inconvenience caused during your stay. Please know that we take your comments seriously and will address them promptly to improve our services. Your satisfaction is important to us, and we hope you will give us another opportunity to provide you with a better experience in the future. Sincerely,Hotel Management
1.0分
其他
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Nowhere on the app does it say once booking through a third party app there is a $100 deposit fee. Mind you my room was paid for in full and then ******* had to bargain with the hotel on a refund on a fully refundable room for me
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酒店回复: Dear Leigh, Thank you for your feedback. We understand how frustrating it must have been to encounter unexpected charges, especially after completing payment through a third-party platform. While deposits are standard practice for incidentals, we recognize the importance of clear communication, and your comments will help us improve our service. We hope you will allow us a second chance to restore your confidence in us.Sincerely,Hotel Management
1.0分
其他
The room keys didn’t work and they gave me another room and the keys didn’t work either. The smell of the hotel is terrible .
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酒店回复: Dear Mariangelica, We sincerely apologize for the inconvenience you experienced during your stay. We understand how frustrating it must have been to encounter issues with your room keys and the odor in the hotel. While we strive to provide a comfortable and welcoming environment, we fell short in this instance. Your feedback is invaluable, and we are actively addressing these concerns with our team to prevent similar occurrences in the future. We’re committed to improving our services and hope you’ll consider giving us another chance to provide the quality stay you deserve.Sincerely,Hotel Management
4.0分
其他
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This has been the only hotel I'll use whenever I'm in Jacksonville. The location is is convenient for getting around proposals places in the city and the staff are always very friendly and helpful.
房间老旧并伴有发霉气味；服务极差几乎没有打扫房间的▁服务；前台也是效率极低经常找不到人！
早餐几乎也就是一种嘘头和摆设，经常就连一种咖啡都不能保证！
这家酒店除了价格和地理位置经济实惠之外其他真的没有什么优点可言哦
可怕的经历，房间里有很浓的烟味，一切都很旧而且恶心，我的皮肤上仍然有恶臭，我不得不扔掉我的衣服，一切都很恶心。这不值得，我在其他地方多付了 40 美元，但这是值得的，因为它将在一个体面且干净的地方。不要忽视这篇评论*。
设施状况良好，房间也比较干净。
我之所以预订是因为它说可以携带宠物，当我到达时他们不接受我和我的狗一起入住，尽管我有动物服务卡和情感援助。当时我必须找个地方睡觉
我从来没有吃过早餐，他们放的东西很少
他们还没有退还我 100 美元的押金，甚至没有回复我，我周五就离开了 Hay
一切都不好
Nowhere on the app does it say once booking through a third party app there is a $100 deposit fee. Mind you my room was paid for in full and then ******* had to bargain with the hotel on a refund on a fully refundable room for me
The room keys didn’t work and they gave me another room and the keys didn’t work either. The smell of the hotel is terrible .
This has been the only hotel I'll use whenever I'm in Jacksonville. The location is is convenient for getting around proposals places in the city and the staff are always very friendly and helpful.