酒店回复: Dear Cristina,Lamentamos mucho lo ocurrido durante su estancia. Estamos tomando nota de sus comentarios para mejorar nuestros servicios. Gracias por su honestidad.
酒店回复: Thank you for sharing your feedback. We truly appreciate your honest comments as they help us identify areas where we can improve.We’re glad to hear that you found the room itself clean and that you enjoyed the breakfast and coffee. However, we’re sorry to hear that your experience was not up to expectations. We apologize for the issues you encountered with the side door handle, the air conditioner, and especially the shower. Your comments about the shower and its water pressure have been noted, and we will be looking into this to ensure we can offer a better experience for future guests.Regarding the room mix-up, we understand how frustrating it must have been to not receive the room you had booked, and we sincerely apologize for this. This is certainly not the experience we aim to provide, and we will be reviewing our processes to prevent such errors from happening again.Additionally, we’ll make sure that the linen chute is properly secured and closed to avoid any potential hazards.We understand your disappointment and hope you will consider staying with us again in the future so we can provide a much better experience.
酒店回复: Dear Jeri,Thank you for leaving a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,ZaneBest Western Grantville/Hershey
5.0分
其他
原文
翻译提供方：Google
很棒的酒店，满分。干净整洁，气味宜人，床很舒服，员工友好，停车方便。自助早餐很棒😎
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酒店回复: Dear LouiseThank you so much for your wonderful feedback! 😎 We’re delighted to hear you enjoyed the cleanliness, comfort, and our friendly team. It’s also great to know that parking was convenient and that you loved our breakfast buffet. We look forward to welcoming you back for another great stay!
3.0分
情侣出游
原文
翻译提供方：Google
没有热水
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酒店回复: Dear William,We’re very sorry to hear about the hot water issue during your stay. That’s certainly not the experience we want for our guests. Our maintenance team has been notified to ensure this is resolved quickly. Thank you for bringing it to our attention, and we hope to have the opportunity to welcome you back for a much more comfortable stay.
3.0分
家庭亲子
AC worked well. Water pressure was atrocious. Breakfast only thing worth while was the make your own waffles. Potatoes were cold.
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酒店回复: Dear Kevin,Thank you for your feedback. We're glad to hear the AC worked well, but we’re sorry about the water pressure and the breakfast items not meeting your expectations. We’ll address these issues to ensure a better experience in the future. We appreciate your comments and hope to welcome you back soon!
1.0分
商务出差
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There was a cockroach in our room and when I informed the property they did nothing but attempt to step on it. The air conditioning vent was covered in dust. There was boogers on the shower curtain.
4.0分
其他
The hotel stay was great, especially for the price. There's not any restaurants or stores close by other than a gas station and dollar store.
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酒店回复: Dear Shelly,Thank you for your kind words! We're so glad to hear you enjoyed your stay and found it to be a great value. We understand the nearby dining and shopping options are limited, and we appreciate your feedback. We're always happy to recommend local spots a short drive away for future visits. We hope to welcome you back soon!
3.0分
家庭亲子
Property is older with popcorn ceilings, chipped paint and rusty shower faucets. They should have queen beds instead of double beds. Staff was friendly.
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酒店回复: Dear Tyneshia,Thank you for sharing your thoughts. We appreciate your feedback about the property’s condition, and we’ll definitely take your comments regarding the beds and maintenance into consideration for future improvements. We're glad to hear that our staff made a positive impression during your stay! We value your input as it helps us improve, and we hope to welcome you back for a more comfortable experience next time.
工作人员和客服服务非常好。但是房间感觉不是很干净，地毯黏糊糊的。浴室和洗手池看起来像是被用过但没有清洁。淋浴喷头坏了，墙上的把手板也没有固定好，导致淋浴水流进了墙里。前台接待员非常友善，也很抱歉，说会安排人来查看。冰箱和空调都很棒！
房间很脏……工作人员糟糕透顶。如果你寻求帮助，问题是工作人员不会说英语，听不懂你说什么。他们大多数是印度人……我遇到的问题是洗衣房的问题，整个酒店只有一台洗衣机和烘干机，而且没人知道怎么帮你，因为他们不懂当地语言。我住得糟透了，房间里的所有东西都脏兮兮的，到处都是污渍。甚至还有臭虫。我起荨麻疹了……你在这里看到的照片是最棒的。事实上，大堂是最漂亮的……整个酒店的地毯都快被撕掉了，脏得要命……我不会再来了……
三思而后行，外表是会骗人的！
入口看起来很漂亮，很有希望。
然而，随着夜幕降临，情况变得越来越糟糕。
侧门把手要么安装错了，要么坏了，而且一直没修好。所以，本来要把把手向下拧才能打开，结果不得不向上拧，结果我的拇指被夹在门和门把手之间。
房间本身的清洁度其实很棒。
我预订了一间带特大床的房间，到了那里却被告知我的房间已经被占了。事情的开端就很糟糕！
空调很差。
淋浴是我们最大的抱怨，感觉就像被一个细水雾水瓶喷到一样。虽然把水开到了最大，但还是没有水压。
脏兮兮的床单滑槽整晚都开着。我们认为带孩子进去很危险。
早餐很棒。
咖啡很棒。
我其实有视频，没有照片，但只允许上传照片。令人失望的是，我真的很想展示淋浴水流，或者没有水流。
我的房间完全没有打扫，包括更换床单、浴缸、浴室和吸尘；我们得到的是泳池毛巾而不是干净的床单。经过两次沟通和三次电话后，承诺的赔偿金仍未兑现。早餐种类有限。我的孩子只吃培根，没有提供任何肉类。
很棒的酒店，满分。干净整洁，气味宜人，床很舒服，员工友好，停车方便。自助早餐很棒😎
没有热水
AC worked well. Water pressure was atrocious. Breakfast only thing worth while was the make your own waffles. Potatoes were cold.
There was a cockroach in our room and when I informed the property they did nothing but attempt to step on it. The air conditioning vent was covered in dust. There was boogers on the shower curtain.
The hotel stay was great, especially for the price. There's not any restaurants or stores close by other than a gas station and dollar store.
Property is older with popcorn ceilings, chipped paint and rusty shower faucets. They should have queen beds instead of double beds. Staff was friendly.