酒店回复: Dear Cristina,Lamentamos mucho lo ocurrido durante su estancia. Estamos tomando nota de sus comentarios para mejorar nuestros servicios. Gracias por su honestidad.
5.0分
其他
原文
翻译提供方：Google
很棒的酒店，满分。干净整洁，气味宜人，床很舒服，员工友好，停车方便。自助早餐很棒😎
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酒店回复: Dear LouiseThank you so much for your wonderful feedback! 😎 We’re delighted to hear you enjoyed the cleanliness, comfort, and our friendly team. It’s also great to know that parking was convenient and that you loved our breakfast buffet. We look forward to welcoming you back for another great stay!
3.0分
情侣出游
原文
翻译提供方：Google
没有热水
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酒店回复: Dear William,We’re very sorry to hear about the hot water issue during your stay. That’s certainly not the experience we want for our guests. Our maintenance team has been notified to ensure this is resolved quickly. Thank you for bringing it to our attention, and we hope to have the opportunity to welcome you back for a much more comfortable stay.
5.0分
其他
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Everything was perfect once again very shoot with everything and my autistic son lives coming there.. he loves when I make the waffles and he can get all the apple juice he wants .. thank you very much
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酒店回复: Dear James,Thank you so much for sharing your experience! We’re so happy to hear that everything was perfect for your stay, and it’s wonderful to know your son enjoys the waffles and apple juice. We’re honored to have you both as guests, and we look forward to welcoming you again soon!
5.0分
其他
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The hotel staff, amenities, and room were all terrific! My only complaint is the constant traffic noise from the highway. I think the rooms could really benefit from having a sound machine to help drown it out. Other than that, I would absolutely stay here again!
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酒店回复: Dear Amanda,Thank you for your wonderful feedback! We’re so glad to hear you enjoyed our staff, amenities, and room. We apologize for the noise from the highway, and we appreciate your suggestion about sound machines. We’ll certainly consider that to improve our guests' comfort. We’d love to welcome you back anytime and are happy to hear you’d stay with us again!
3.0分
家庭亲子
AC worked well. Water pressure was atrocious. Breakfast only thing worth while was the make your own waffles. Potatoes were cold.
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酒店回复: Dear Kevin,Thank you for your feedback. We're glad to hear the AC worked well, but we’re sorry about the water pressure and the breakfast items not meeting your expectations. We’ll address these issues to ensure a better experience in the future. We appreciate your comments and hope to welcome you back soon!
2.0分
其他
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The room i had was so incredibly noisy due to the highway. I would not stay there again. The shower did not have much pressure and the water was not super hot ...seemed like it was beginning to go lukewarm. The microwave ran when i opened the door to it...huge safety issue. The front desk was informed. Overall the room size was very disappointing for a suite. Only 1 tv. The staff was great and the free breakfast was a nice perk.
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酒店回复: Dear Patti,Thank you for your feedback. We’re glad you liked our staff and breakfast. We apologize for the noise, water pressure, and microwave issue. These will be addressed with our team. We hope to welcome you back soon.
1.0分
商务出差
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There was a cockroach in our room and when I informed the property they did nothing but attempt to step on it. The air conditioning vent was covered in dust. There was boogers on the shower curtain.
4.0分
其他
The hotel stay was great, especially for the price. There's not any restaurants or stores close by other than a gas station and dollar store.
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酒店回复: Dear Shelly,Thank you for your kind words! We're so glad to hear you enjoyed your stay and found it to be a great value. We understand the nearby dining and shopping options are limited, and we appreciate your feedback. We're always happy to recommend local spots a short drive away for future visits. We hope to welcome you back soon!
工作人员和客服服务非常好。但是房间感觉不是很干净，地毯黏糊糊的。浴室和洗手池看起来像是被用过但没有清洁。淋浴喷头坏了，墙上的把手板也没有固定好，导致淋浴水流进了墙里。前台接待员非常友善，也很抱歉，说会安排人来查看。冰箱和空调都很棒！
房间很脏……工作人员糟糕透顶。如果你寻求帮助，问题是工作人员不会说英语，听不懂你说什么。他们大多数是印度人……我遇到的问题是洗衣房的问题，整个酒店只有一台洗衣机和烘干机，而且没人知道怎么帮你，因为他们不懂当地语言。我住得糟透了，房间里的所有东西都脏兮兮的，到处都是污渍。甚至还有臭虫。我起荨麻疹了……你在这里看到的照片是最棒的。事实上，大堂是最漂亮的……整个酒店的地毯都快被撕掉了，脏得要命……我不会再来了……
很棒的酒店，满分。干净整洁，气味宜人，床很舒服，员工友好，停车方便。自助早餐很棒😎
没有热水
Everything was perfect once again very shoot with everything and my autistic son lives coming there.. he loves when I make the waffles and he can get all the apple juice he wants .. thank you very much
The hotel staff, amenities, and room were all terrific! My only complaint is the constant traffic noise from the highway. I think the rooms could really benefit from having a sound machine to help drown it out. Other than that, I would absolutely stay here again!
AC worked well. Water pressure was atrocious. Breakfast only thing worth while was the make your own waffles. Potatoes were cold.
The room i had was so incredibly noisy due to the highway. I would not stay there again. The shower did not have much pressure and the water was not super hot ...seemed like it was beginning to go lukewarm. The microwave ran when i opened the door to it...huge safety issue. The front desk was informed. Overall the room size was very disappointing for a suite. Only 1 tv. The staff was great and the free breakfast was a nice perk.
There was a cockroach in our room and when I informed the property they did nothing but attempt to step on it. The air conditioning vent was covered in dust. There was boogers on the shower curtain.
The hotel stay was great, especially for the price. There's not any restaurants or stores close by other than a gas station and dollar store.