The location off the MA Pike is perfect. The woodwork and hallway carpets are dated but clean. The bedroom was clean and bed very comfortable. The surprise was the restaurant on premise, Mint. Best Indian food we have ever had!
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酒店回复: Thank you for choosing to stay with us at the Black Swan Lee-Lenox and taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests.
5.0分
其他
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The staff was helpful, friendly. Nice location. The room was very clean and quiet, but so much of the place is brown. Brown carpet, brown paneled walls, brown chair, brown furniture, brown lamps. A minor detraction, but I look at hotel decor with a discerning eye and I like things to be less bland/mundane.
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酒店回复: Thank you for choosing to stay with us at the Black Swan Lee-Lenox and taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests.
5.0分
其他
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This weekend trip to the Berkshires was made perfect by our wonderful stay at the Black Swan. The property was beautiful and they were wonderfully accommodating to us with our dog. My only regret is that I was not able to try the onsite restaurant. Definitely next time!
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酒店回复: Thank you for choosing to stay with us at the Black Swan Lee-Lenox and taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests.
5.0分
其他
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What a view
Wow. This place offers the best view. Our spacious room had a balcony right on the edge of the lake. Perfect place to relax. We also loved the Indian restaurant on the premises MINT.
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酒店回复: Thank you for choosing to stay with us at the Black Swan Lee-Lenox and taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests.
5.0分
其他
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This hotel is such a beautiful respite - the lake area with the Adirondack chairs is perfect to sit and relax. Having Mint (delicious Indian food) on site really completes the stay. My room was clean and decently sized. Will absolutely return!
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酒店回复: Thank you for choosing to stay with us at the Black Swan Lee-Lenox and taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests.
4.0分
情侣出游
Room was clean and bed was very comfortable. Staff were all very very nice.
Hotel needs some updating.
Breakfast was okay.
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酒店回复: Thank you for choosing to stay with us at the Black Swan Lee-Lenox and taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests.
4.0分
朋友出游
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great location. so nice to wake up to the view of the lake and have kayaks on property to rent. within a short drive of everything. staff was very nice and informative. downsides are you can hear everything through the front door. it’s hard to stay quiet enough for your neighbors. also no water pressure in the shower. clean linens but bring your own pillows for comfort.
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酒店回复: Thank you for choosing to stay with us at the Black Swan Lee-Lenox and taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests.
5.0分
家庭亲子
Friendly staff and rooms were upgraded and very clean!!!! The hotel is right on the lake with spectacular views
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酒店回复: Thank you for choosing to stay with us at the Black Swan Lee-Lenox and taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests.
5.0分
其他
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Perfect retreat in Berkshire
Black Swan Innvis a very nice Inn. The place is clean, feels like it was newly renovated. The room is spacious and the amenities are nice. The bed is very comfortable , bathroom is big enough. There is a nice lake at the back where you can hang out and relax or rent a pontoon . Breakfast is included, it is adequate.
Staff are very friendly especially Michelle at the front desk.
It is about 5 min drive to downtown with places to eat and shop.
I will stay here again.
Oh,they are also pet friendly... awesome!!!
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酒店回复: Thank you for choosing to stay with us at the Black Swan Lee-Lenox and taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests.
5.0分
其他
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Michelle and Maddie made my stay very pleasant. When I first came in Maddie helped me get settled.Needed an adjustment to my room and she took care of it.
Michelle made sure that everything was available for breakfast for me in spite of the pancake maker having a temporary clog. So nice to
stay at a place where people will make the extra effort! Both women helped me with my bags. Great place to stay.
展开
酒店回复: Thank you for choosing to stay with us at the Black Swan Lee-Lenox and taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests.
The location off the MA Pike is perfect. The woodwork and hallway carpets are dated but clean. The bedroom was clean and bed very comfortable. The surprise was the restaurant on premise, Mint. Best Indian food we have ever had!
The staff was helpful, friendly. Nice location. The room was very clean and quiet, but so much of the place is brown. Brown carpet, brown paneled walls, brown chair, brown furniture, brown lamps. A minor detraction, but I look at hotel decor with a discerning eye and I like things to be less bland/mundane.
This weekend trip to the Berkshires was made perfect by our wonderful stay at the Black Swan. The property was beautiful and they were wonderfully accommodating to us with our dog. My only regret is that I was not able to try the onsite restaurant. Definitely next time!
What a view
Wow. This place offers the best view. Our spacious room had a balcony right on the edge of the lake. Perfect place to relax. We also loved the Indian restaurant on the premises MINT.
This hotel is such a beautiful respite - the lake area with the Adirondack chairs is perfect to sit and relax. Having Mint (delicious Indian food) on site really completes the stay. My room was clean and decently sized. Will absolutely return!
Room was clean and bed was very comfortable. Staff were all very very nice.
Hotel needs some updating.
Breakfast was okay.
great location. so nice to wake up to the view of the lake and have kayaks on property to rent. within a short drive of everything. staff was very nice and informative. downsides are you can hear everything through the front door. it’s hard to stay quiet enough for your neighbors. also no water pressure in the shower. clean linens but bring your own pillows for comfort.
Friendly staff and rooms were upgraded and very clean!!!! The hotel is right on the lake with spectacular views
Perfect retreat in Berkshire
Black Swan Innvis a very nice Inn. The place is clean, feels like it was newly renovated. The room is spacious and the amenities are nice. The bed is very comfortable , bathroom is big enough. There is a nice lake at the back where you can hang out and relax or rent a pontoon . Breakfast is included, it is adequate.
Staff are very friendly especially Michelle at the front desk.
It is about 5 min drive to downtown with places to eat and shop.
I will stay here again.
Oh,they are also pet friendly... awesome!!!
Michelle and Maddie made my stay very pleasant. When I first came in Maddie helped me get settled.Needed an adjustment to my room and she took care of it.
Michelle made sure that everything was available for breakfast for me in spite of the pancake maker having a temporary clog. So nice to
stay at a place where people will make the extra effort! Both women helped me with my bags. Great place to stay.