酒店回复: Thank you for choosing to stay with us at the Black Swan Lee-Lenox and taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests.
5.0分
其他
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The room was nice, but wish we would have asked for the lake view. The breakfast area was really nice and they had good food. The coffee machine was available 24/7 and it made a pretty good mocha!
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酒店回复: Thank you for choosing to stay with us at the Black Swan Lee-Lenox and taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests.
5.0分
其他
The staff was so kind and helpful and the rooms were clean and comfortable. This is now my go-to place to stay in the Berkshires!
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酒店回复: Thank you for choosing to stay with us at the Black Swan Lee-Lenox and taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests.
4.0分
其他
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The view of the lake was great and we loked the location. The restaurant downstairs was great. The bed was hard and we didn't sleep well and the shower was horrible, the worst draining shower I've had in my life. Rooms are dated and decks could use repair.
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酒店回复: Thank you for choosing to stay with us at the Black Swan Lee-Lenox and taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests.
5.0分
情侣出游
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The room was great, with a balcony and indoor fireplace.
The lake was beautiful, renting a kayak and exploring made for a great morning.
The surrounding areas made things even more enjoyable, providing great hiking and scenery
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酒店回复: Thank you for choosing to stay with us at the Black Swan Lee-Lenox and taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests.
3.0分
其他
It was adequate, but did not meet my expectations. No hair dryer, no iron, and no laundry bag were disappointing.
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酒店回复: Thank you for choosing to stay with us at the Black Swan Lee-Lenox and taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests.
5.0分
其他
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Loved the bathroom heat lamp and plenty of nice towels as well as the 24-hour coffee station with latte, cappuccino, espresso, etc. options!
Beautiful breakfast view of the lake and friendly, helpful staff. We'll stay here again when we're in the area!
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酒店回复: Thank you for choosing to stay with us at the Black Swan Lee-Lenox and taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests.
5.0分
其他
Awesome Stay
View of the lake was lovely! Breakfast was fine—yogurt, eggs, pancakes and cereal. Coffee was plentiful!
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酒店回复: Thank you for choosing to stay with us at the Black Swan Lee-Lenox and taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests.
1.0分
其他
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No managers on site. Staff made excuses for the hotel-wide lack of hot showers but admitted this was an ongoing problem. Proprietor is cutting corners at the expense of guests. Bottom line: paid for services were not delivered.
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酒店回复: Thank you for choosing to stay with us at the Black Swan Lee-Lenox and taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests.
3.0分
情侣出游
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Room smelled musty. Furniture is tired looking. Bed was however super comfy. Shower was great day one but day two, NO HOT WATER.
Complimentary breakfast was very good.
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酒店回复: Thank you for choosing to stay with us at the Black Swan Lee-Lenox and taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests.
古色古香的地方，餐厅很棒。
一个人造的世界，但却是典型的美国风情……
周围环境很棒。
The room was nice, but wish we would have asked for the lake view. The breakfast area was really nice and they had good food. The coffee machine was available 24/7 and it made a pretty good mocha!
The staff was so kind and helpful and the rooms were clean and comfortable. This is now my go-to place to stay in the Berkshires!
The view of the lake was great and we loked the location. The restaurant downstairs was great. The bed was hard and we didn't sleep well and the shower was horrible, the worst draining shower I've had in my life. Rooms are dated and decks could use repair.
The room was great, with a balcony and indoor fireplace.
The lake was beautiful, renting a kayak and exploring made for a great morning.
The surrounding areas made things even more enjoyable, providing great hiking and scenery
It was adequate, but did not meet my expectations. No hair dryer, no iron, and no laundry bag were disappointing.
Loved the bathroom heat lamp and plenty of nice towels as well as the 24-hour coffee station with latte, cappuccino, espresso, etc. options!
Beautiful breakfast view of the lake and friendly, helpful staff. We'll stay here again when we're in the area!
Awesome Stay
View of the lake was lovely! Breakfast was fine—yogurt, eggs, pancakes and cereal. Coffee was plentiful!
No managers on site. Staff made excuses for the hotel-wide lack of hot showers but admitted this was an ongoing problem. Proprietor is cutting corners at the expense of guests. Bottom line: paid for services were not delivered.
Room smelled musty. Furniture is tired looking. Bed was however super comfy. Shower was great day one but day two, NO HOT WATER.
Complimentary breakfast was very good.