当时快凌晨 2 点了，但没有人在办理入住手续。我们不得不四处寻找另一家酒店。幸运的是，我们去了 Comfort Inn（与 Quality Inn 属于同一连锁店），那里的年轻人好心地联系了应该为我们办理入住手续的人，我们不得不回到那里办理入住手续。凌晨 2 点，试图安顿下来过夜，这非常令人恼火和沮丧。非常令人失望。
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酒店回复: Dear Tashakeisha,Thank you for sharing your experience with us. We truly regret the inconvenience you faced during your check-in process. We understand how frustrating and aggravating it must have been to deal with this situation, especially at 2am when you were trying to settle in for the night.We strive to provide a seamless and welcoming experience for all our guests, and it's clear that we fell short in this instance. We appreciate your patience and understanding, and we are grateful that the staff at Comfort Inn were able to assist you in getting checked in.Please know that we are addressing this issue to ensure it does not happen again in the future. Your feedback is invaluable in helping us improve our services.Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a better experience in the future.Sincerely,
酒店回复: Dear Barbra,I regret to learn of the issues you experienced during your stay. Please know that I will use your feedback with the housekeeping and front desk staff to make sure that we are doing our best with our accommodations and service. Also, I will work with the booking site to further convey our apologies. Please be assured that we are committed to being better in the future. We appreciate you and your business and hope that you will reconsider being our guest when you travel to our area again.Most Kindly
酒店回复: Dear Linda,It is so disappointing to hear that you did not enjoy your stay due to the cleanliness issues in the room. We regret that this was your experience as we pride ourselves on giving our guests clean, comfortable accommodations with great service. Please feel free to contact us directly to discuss your stay further and how we can earn you back as a future guest.Thank you,Management,
5.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: Dear George, Thank you so much for your glowing 10/10 review—we’re absolutely delighted to know your stay was exceptional from start to finish!It’s always a joy to know that our efforts made a positive impact, and your generous rating is a true encouragement. We’re thrilled that everything met your expectations, and we’re grateful you chose to stay with us.If your travels bring you back this way, we’d love to welcome you again and make your next visit just as memorable.Warm regards.
2.0分
其他
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I stayed 3 nights. I came down from Pennsylvania to visit my daughter at ECU. I made the office aware in the morning that my sink was clogged and the sink wasn't going down. I was told that maintenance would be right up to unclog it. I was in my room for 2 more hours before I had to l no one came. I came back 5 hours later and the sink was still clogged. When I checked out. I told the office that no one came to my room, and was told the owner would call me, but after a week, no one has called. What the Quality Inn doesn't understand is my daughter is a freshman, and I will be making multiple trips a year to visit her. So yes, I could be a repeat customer, if I am taking care of. Why would I go back to a hotel who doesn't care about their guests?
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酒店回复: We sincerely apologize for the inconvenience you encountered with the clogged sink and for the delay in addressing the issue after you reported it. This is not the level of service we strive to provide, and we regret that it impacted your stay so significantly. Your feedback has been shared with our maintenance and front desk teams to ensure that requests are handled promptly moving forward. The Office Manager did reach out and left a message for you--we regret this was not received. Please know that as you’ll be visiting Greenville frequently, we truly value the opportunity to be your hotel of choice during those trips and hope that you will reconsider giving us an opportunity to earn your business in the future.
3.0分
其他
Staff was courteous. The room needed attention. I found candy bars under the cushions of the couch. Floors needed to be swept or vacuumed.
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酒店回复: Thank you for sharing your feedback and for noting the courtesy of our staff. We are happy to hear that our service was welcoming. However, we are disappointed to learn that the cleanliness of your room did not meet expectations. Finding items left behind and floors not properly attended to is not the standard we strive to uphold, and we regret the inconvenience this caused during your stay. Your comments have been shared with our housekeeping team to ensure immediate improvements. We appreciate you bringing this to our attention and hope to have the opportunity to provide you with a much better experience on your next visit to Greenv
5.0分
其他
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I checked in at 8pm and left at 5am, so the breakfast didnt matter to me. I was in Greenville for the ECU game and only needed aplace to sleep for the night, so the things that were bad didnt bother me to much. The tv i couldnt get to work and the bathroom sink wouldn't drain. Also whoever dod the flooring in the bathroom didnt measure as theres one peice with a noticeable gap in it between the other pieces. Also looked like paint splatter specs on the floor near the tub. As I said earlier i wasnt there long just needed a place to sleep after the game begore driving back home, so i let the person in the office in the morning know of these issues.
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酒店回复: Thank you for your 10/10 rating and for sharing your experience with us. We’re glad we could provide a comfortable place for you to rest after the ECU game, even during your brief stay.We truly appreciate you bringing the maintenance concerns to our attention. Your observations about the TV, bathroom sink, and flooring have been noted, and we’re working with our staff to ensure these issues are promptly addressed. Guest feedback like yours helps us improve and maintain the quality we strive for.We hope to welcome you back for a longer visit in the future—and next time, we hope that you'll have a completely satisfactory stay.
5.0分
商务出差
Rooms were very clean. The hotel was quiet. Breakfast was always ready at 6 am. Excellent stay, and i will be staying again
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酒店回复: Thank you so much for your perfect 10/10 rating and thoughtful comments! We’re delighted to hear that you enjoyed a clean, quiet room and appreciated the prompt breakfast service. It’s wonderful to know your stay was excellent and that you plan to return—there’s no greater compliment.We truly appreciate your kind words and look forward to welcoming you back for another seamless and comfortable visit.
挺不错，床很干净，有迷你冰箱和微波炉。客服也很好。
位置很好，但不太干净。
当时快凌晨 2 点了，但没有人在办理入住手续。我们不得不四处寻找另一家酒店。幸运的是，我们去了 Comfort Inn（与 Quality Inn 属于同一连锁店），那里的年轻人好心地联系了应该为我们办理入住手续的人，我们不得不回到那里办理入住手续。凌晨 2 点，试图安顿下来过夜，这非常令人恼火和沮丧。非常令人失望。
再也不会住在这里了！！
我们来晚了。我预订了一间无烟房。房间里的桌子上贴着一张标签，上面写着这是无烟房。房间里弥漫着陈旧的烟味。
当时太晚了，天气又冷，我没法去更衣室。
第二天早上，我退房时，抱怨了烟味。他们告诉我，他们前一天在房间里，‘没有人闻到烟味’。就这样。没有道歉，什么也没有。
另外，早上 9:30，客房服务人员反复敲门。半小时后，他们打电话来问我们是否还在房间里。
退房时间是 11:00，当我们正准备离开房间时，他们在 11:05 打电话给我，基本上是叫我离开。酒店根本没有客满。
房间不干净。浴缸里有洞，水需要一段时间才能流下去，床单和毯子上有污渍。长途开车让我很累，这是我住在这里的唯一原因，我再也不会住在这里了。
好的
I stayed 3 nights. I came down from Pennsylvania to visit my daughter at ECU. I made the office aware in the morning that my sink was clogged and the sink wasn't going down. I was told that maintenance would be right up to unclog it. I was in my room for 2 more hours before I had to l no one came. I came back 5 hours later and the sink was still clogged. When I checked out. I told the office that no one came to my room, and was told the owner would call me, but after a week, no one has called. What the Quality Inn doesn't understand is my daughter is a freshman, and I will be making multiple trips a year to visit her. So yes, I could be a repeat customer, if I am taking care of. Why would I go back to a hotel who doesn't care about their guests?
Staff was courteous. The room needed attention. I found candy bars under the cushions of the couch. Floors needed to be swept or vacuumed.
I checked in at 8pm and left at 5am, so the breakfast didnt matter to me. I was in Greenville for the ECU game and only needed aplace to sleep for the night, so the things that were bad didnt bother me to much. The tv i couldnt get to work and the bathroom sink wouldn't drain. Also whoever dod the flooring in the bathroom didnt measure as theres one peice with a noticeable gap in it between the other pieces. Also looked like paint splatter specs on the floor near the tub. As I said earlier i wasnt there long just needed a place to sleep after the game begore driving back home, so i let the person in the office in the morning know of these issues.
Rooms were very clean. The hotel was quiet. Breakfast was always ready at 6 am. Excellent stay, and i will be staying again