This hotel, or at least the staff, is beyond shady and dishonest. To start, when booking, it stated nothing about having to pay for parking and was vaguely written as "on-site parking" vs. just being honest and stating parking is not free. Next, during our entire week's stay, there was construction on the roof of the villa we were assigned. When I questioned this, there was no effort to move us to other rooms, just a pitiful excuse that the roof work was unplanned! Management needs to seek out retraining its staff or possibly termination; the lack of customer service is disgraceful to the Marriott standards. Until some kind of resolution is made, I cannot and will not recommend this hotel.
3.0分
家庭亲子
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This is not a Resort neither a hotel, this is a apartments complex with not amenity just a swimming pool, please do not offer as resort, is far away from the beach...
5.0分
家庭亲子
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The hotel was clean with friendly staff. The idea of having a small kitchen plus a washer and dryer makes staying for longer periods of time such a breeze. The ONLY thing I would say that the hotel could have an opportunity to work on would be the door between actual rooms. You can hear everything that is said or done. So if you have loud people staying in the room next to yours it can sometimes feel really annoying if you just want some peace and quiet.
就像家一样。干净舒适,厨房设施也很齐全。
完美!
一切都像往常一样完美。早上9点,泳池和按摩浴缸就归我们了,然后精彩的PGA高尔夫球场也让我那位热爱高尔夫的丈夫乐开了怀。在Trésors de la Côte购物中心购物也很有趣。
这里很棒,很安静,而且维护得很好。
感谢前台和维护人员。
这是我第一次使用 *******。这太可怕了。空调不工作,厕所堵塞,而且客户服务非常粗鲁,非常糟糕,我不推荐。我晚上到达,由于空调损坏,无法入睡。然后他们告诉我们我必须在 10:30 离开,这太荒谬了。
这个地方非常好,员工也很友好。我不喜欢被员工误导。我预订房间只是因为在电话里他们告诉我可以提前 3 小时入住,所以我花了 3 倍的钱住在喜来登酒店。到达那里后,他们告诉我房间只需要得到经理的批准就可以打扫房间。然后他们说还有另一个问题,那就是延误。无论如何,他们本可以打电话给我,这样就不会浪费我的时间和汽油了。
该物业应进行翻新。窗户打不开或很难打开,冰箱工作时声音很大。
但一切都一尘不染,我们真的非常享受我们的住宿。
位置很棒,但餐厅和厨房里有小蟑螂。
美丽地产
Very shady hotel
This hotel, or at least the staff, is beyond shady and dishonest. To start, when booking, it stated nothing about having to pay for parking and was vaguely written as "on-site parking" vs. just being honest and stating parking is not free. Next, during our entire week's stay, there was construction on the roof of the villa we were assigned. When I questioned this, there was no effort to move us to other rooms, just a pitiful excuse that the roof work was unplanned! Management needs to seek out retraining its staff or possibly termination; the lack of customer service is disgraceful to the Marriott standards. Until some kind of resolution is made, I cannot and will not recommend this hotel.
This is not a Resort neither a hotel, this is a apartments complex with not amenity just a swimming pool, please do not offer as resort, is far away from the beach...
The hotel was clean with friendly staff. The idea of having a small kitchen plus a washer and dryer makes staying for longer periods of time such a breeze. The ONLY thing I would say that the hotel could have an opportunity to work on would be the door between actual rooms. You can hear everything that is said or done. So if you have loud people staying in the room next to yours it can sometimes feel really annoying if you just want some peace and quiet.