酒店回复: Dear Michael,Thank you for taking the time to share your feedback from your recent stay with us and for giving us a perfect $\text{10/10}$ rating!We are pleased to see that you had a **"Fine"** experience. We strive to provide a comfortable and welcoming stay for all our guests, and your high score confirms that we met your expectations.We appreciate your business and hope to welcome you back to Comfort Inn and Suites Surprise the next time your travels bring you to the area.Comfort Inn and Suites Surprise Management Team
4.0分
商务出差
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Price was very good. Bathroom had a couple hairs from last person in toilet. The fan in ceiling of bathroom looked like it was going to fall. Carpets could use replacing. Front desk staff was great. Was nice and quiet at nite. Ac worked great but was a little loud. Breakfast was not very good but was ok for the price.
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酒店回复: Dear Don,Thank you for choosing Comfort Inn and Suites Surprise and for taking the time to share your feedback. We are pleased to see that you rated your stay with us highly and that you found the price to be very good, the front desk staff great, and the nights quiet. We are also happy the air conditioning worked well for you.However, we are very sorry that you encountered some cleanliness issues, specifically with stray hairs in the bathroom, and the concerning appearance of the bathroom ceiling fan. We sincerely apologize for these oversights, which are certainly not up to our standards. We have immediately notified our housekeeping and maintenance teams to address both the cleanliness of the guest rooms and the ceiling fan's condition to ensure it is secure and properly maintained.We also appreciate your comments regarding the condition of the carpets and the quality of the complimentary breakfast. Guest feedback is vital, and we will certainly take your observations about the carpets into consideration as we plan for future property upgrades. We are continuously working to enhance our breakfast offerings and will use your input to strive for better quality.We hope to have the opportunity to welcome you back again and provide you with an improved experience that truly reflects the standards of Comfort Inn and Suites Surprise.Comfort Inn and Suites Surprise Management Team
3.0分
家庭亲子
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Bathroom hadnt been clean. Hairballsgave that away. Plus the Non-Slip tub was very
Soap slippery.
Phone was loud with static, hard to hear and didnt always dial.
Refrigerator froze our liquids, esp the milk and cheese.
Staff nice and accomodating. Friendly and helpful. Eating area clean.
As a person with Celiac Disease, a couple safe foods for us, so we can eat too would also be fare.
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酒店回复: Dear Tammy,Thank you for choosing to stay at Comfort Inn and Suites Surprise and for taking the time to provide us with your feedback. We appreciate you highlighting the positive aspects of your stay, specifically mentioning that our staff was nice, accommodating, friendly, and helpful, and that you found the eating area clean.However, we are sincerely disappointed to hear about the serious issues you encountered in your room. We are truly sorry that the bathroom was not properly cleaned, as evidenced by the hairballs, and that the non-slip tub was slippery—this is unacceptable and a safety concern. We are addressing this immediately with our housekeeping leadership team to reinforce our cleaning standards and procedures.We also apologize for the issues with the in-room appliances: the static and unreliable phone and the refrigerator that froze your items. Our maintenance team has been alerted and will inspect and repair or replace these units immediately to ensure they are fully functional for our future guests.Finally, we appreciate you bringing up the concern about safe food options for guests with Celiac Disease. This is valuable feedback, and we will absolutely look into adding a couple of certified safe, gluten-free items to our breakfast selection to better accommodate all of our guests' dietary needs.We hope to have the opportunity to welcome you back and provide you with a perfect stay that reflects our true commitment to cleanliness and service.Comfort Inn and Suites Surprise Management Team
5.0分
其他
Excellent
Parking was very secure. Staff was very professional and the rooms were very clean.
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酒店回复: Dear Emigdia,Thank you for choosing to stay with us at Comfort Inn and Suites Surprise and for giving us a perfect score!We are delighted to hear that your experience was excellent and that you found our parking to be very secure, our staff very professional, and our rooms very clean. Providing a safe, clean, and welcoming environment is our top priority, and your wonderful feedback confirms we are succeeding.We look forward to welcoming you back the next time your travels bring you to Surprise!Comfort Inn and Suites Surprise Management Team
5.0分
其他
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We had a late arrival and an early departure. Although we missed breakfast the gentleman in charge was able to offer us some muffins and juice. The staff at the front desk were wonderful. My only problem was the loud and disruptive behavior of a teenage sports team staying at the hotel. Honestly, they did settle down at a reasonable time and as a retired middle school teacher I knew they were teen boys being teens.
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酒店回复: Dear Kathleen,Thank you so much for choosing the Comfort Inn and Suites Surprise and for taking the time to share your experience with a perfect 10/10 rating on *******.We are absolutely delighted to read your kind comments about our team. It is wonderful to know that our breakfast attendant went the extra mile to offer you muffins and juice after hours and that you found our front desk staff to be "wonderful." We will be sure to share your high praise with them.We also want to sincerely apologize for the noise and disruption caused by the sports team during your stay. We truly appreciate your incredible patience and understanding, especially given your perspective as a retired middle school teacher. While we are glad they settled down, we are sorry that their behavior impacted your stay. We strive to maintain a peaceful environment for all our guests, and your feedback is helpful in how we manage groups in the future.The fact that you still awarded us a perfect score is the highest compliment we could receive, and we are very grateful. We look forward to welcoming you back for another great, and hopefully more restful, stay.Sincerely,Comfort Inn and Suites Surprise Management Team
3.0分
其他
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Pros: Fast internet, friendly staff, parking, indoor pool, area felt safe, good water pressure,
Cons: Laundry, late breakfast start, cloudy water, door to adjoining room wasn’t sealed well, didn’t have do not disturb door hangers, not much in walking distance,
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酒店回复: Dear Jesse,Thank you for taking the time to provide feedback on your recent stay with us at the Comfort Inn and Suites Surprise.We are happy to hear that you experienced several positives, including **fast internet**, **friendly staff**, ample **parking**, **good water pressure**, and that you felt the **area was safe**.However, we sincerely apologize for the inconveniences you noted during your visit, particularly with the **laundry facilities**, the **late breakfast start**, and the issues with the **indoor pool's water clarity**. We are having our pool service provider immediately address the cloudy water issue to ensure it is sparkling clean for all guests. We will also review the breakfast start time to see where we can make adjustments to better serve our early-rising guests.We also appreciate you bringing the issue of the **door to the adjoining room not being properly sealed** and the lack of **"Do Not Disturb" hangers** to our attention. These items are vital for guest comfort and privacy, and we are taking immediate steps to inspect the room door seals and restock all rooms with the proper door hangers.Your feedback is invaluable as we strive to improve the guest experience. We hope to have the opportunity to welcome you back and provide you with a perfect stay in the future.Best regards,Comfort Inn and Suites Surprise Management Team
4.0分
家庭亲子
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The staff was great. The air conditioner in our room was SO LOUD so my daughter told the front desk girl and she instantly moved us to another room. They were so friendly and accommodating. I didn't think switching rooms was an option but they didn't even hesitate. That breakfasts were really good too. The pool was a little disappointing; I could've gone for an outdoor pool.
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酒店回复: Dear Amber,Thank you for your review and for your feedback about your recent stay with us. We are so happy to hear that our staff was able to assist you and your daughter quickly and efficiently by moving you to a new room. Our team works hard to be friendly and accommodating, and we are thrilled they were able to provide a solution without hesitation. We are also glad you enjoyed the breakfast!We appreciate you bringing the issue with the air conditioner to our attention, as well as your feedback regarding the pool. We understand that a preference for an outdoor pool is something many guests have, and we will take your comments into consideration for future planning.We hope to have the pleasure of welcoming you back the next time you are in the Surprise area.The Management Team at Comfort Inn and Suites Surprise
3.0分
其他
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We spent one night recently due to a last minute trip to Phoenix. Overall hotel was clean for the most part, quiet area. Very outdated and small rooms. We lost power in the morning for about an hour. Even though power came back, breakfast was cold and not very good. Fine for a night but wouldn’t stay longer than that.
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酒店回复: Dear Kim,Thank you for taking the time to share your feedback following your recent stay with us.We are pleased to know that you found our hotel to be clean and in a quiet area. However, we sincerely apologize for the significant inconveniences you experienced. We are very sorry for the power outage that occurred and for the subsequent impact it had on the quality of your breakfast. This is certainly not the standard of service we strive to provide.We also appreciate your comments regarding our rooms. Feedback from our guests is essential as we continuously look for opportunities to update and improve our property.We regret that your experience did not meet expectations. We hope you might consider giving us another chance in the future to deliver the comfortable and seamless stay you deserve.Sincerely,The Management Team at Comfort Inn and Suites Surprise
4.0分
其他
Pleasant staff
Included breakfast is a must for us..good selections
这家酒店最棒的地方是前台的凯文。他非常友好、和蔼，而且提供了很多有用的信息。我们在那儿住了四天，但客房清洁有两天没有打扫我们的房间，这让人有点沮丧。床很舒服，房间也很干净。酒店有个游泳池，但没有热水浴缸，要是有的话就更好了。
美好的
Price was very good. Bathroom had a couple hairs from last person in toilet. The fan in ceiling of bathroom looked like it was going to fall. Carpets could use replacing. Front desk staff was great. Was nice and quiet at nite. Ac worked great but was a little loud. Breakfast was not very good but was ok for the price.
Bathroom hadnt been clean. Hairballsgave that away. Plus the Non-Slip tub was very
Soap slippery.
Phone was loud with static, hard to hear and didnt always dial.
Refrigerator froze our liquids, esp the milk and cheese.
Staff nice and accomodating. Friendly and helpful. Eating area clean.
As a person with Celiac Disease, a couple safe foods for us, so we can eat too would also be fare.
Excellent
Parking was very secure. Staff was very professional and the rooms were very clean.
We had a late arrival and an early departure. Although we missed breakfast the gentleman in charge was able to offer us some muffins and juice. The staff at the front desk were wonderful. My only problem was the loud and disruptive behavior of a teenage sports team staying at the hotel. Honestly, they did settle down at a reasonable time and as a retired middle school teacher I knew they were teen boys being teens.
Pros: Fast internet, friendly staff, parking, indoor pool, area felt safe, good water pressure,
Cons: Laundry, late breakfast start, cloudy water, door to adjoining room wasn’t sealed well, didn’t have do not disturb door hangers, not much in walking distance,
The staff was great. The air conditioner in our room was SO LOUD so my daughter told the front desk girl and she instantly moved us to another room. They were so friendly and accommodating. I didn't think switching rooms was an option but they didn't even hesitate. That breakfasts were really good too. The pool was a little disappointing; I could've gone for an outdoor pool.
We spent one night recently due to a last minute trip to Phoenix. Overall hotel was clean for the most part, quiet area. Very outdated and small rooms. We lost power in the morning for about an hour. Even though power came back, breakfast was cold and not very good. Fine for a night but wouldn’t stay longer than that.
Pleasant staff
Included breakfast is a must for us..good selections
Very quiet
Comfortable bed
Small but adequate room