酒店回复: Dear Michael,Thank you for taking the time to share your feedback from your recent stay with us and for giving us a perfect $\text{10/10}$ rating!We are pleased to see that you had a **"Fine"** experience. We strive to provide a comfortable and welcoming stay for all our guests, and your high score confirms that we met your expectations.We appreciate your business and hope to welcome you back to Comfort Inn and Suites Surprise the next time your travels bring you to the area.Comfort Inn and Suites Surprise Management Team
3.0分
家庭亲子
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It’s nearly impossible to get a tub in a bathroom you can actually use. They put in grid drains with no stopper. What do families with little kids do? Also these toilets were so low to the ground it was like a primary toilet in an elementary school. Everything else was fine.
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酒店回复: Dear Vicki,Thank you for your feedback regarding your recent stay. We are sorry to hear about the inconvenience you experienced with the tub drain and the height of the toilet in your room.We want to sincerely apologize that this information was not communicated to you clearly upon check-in or during your stay. We do keep tub drain cover stoppers available at the front desk specifically for guests traveling with families or those who wish to use the tubs. We regret that this was not proactively offered to you, which led to frustration.We have noted your comment about the height of the toilets. We understand that this can be an issue for some guests, and we appreciate you bringing it to our attention.We are glad to hear that everything else during your stay was fine. We strive to provide a great experience for all our guests, and we will use your comments to improve our communication and service.We hope you will consider staying with us again so we can provide you with a perfect stay.The Management Team at Comfort Inn and Suites Surprise
5.0分
家庭亲子
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Hot and cold breakfast options and decent coffee. Sufficient parking during our visit. Quiet and seemingly safe neighborhood. Rooms were small but clean with comfortable bed. Overall a good budget hotel.
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酒店回复: Dear Carolyn,Thank you for sharing your positive feedback following your recent stay at Comfort Inn and Suites Surprise.We are so pleased to hear that you enjoyed our hot and cold breakfast options and found the coffee to be decent. We are also glad that you felt the neighborhood was quiet and seemingly safe, and that you found your room to be clean with a comfortable bed. It's wonderful that your overall impression was that we are a good budget hotel.We appreciate your perfect rating and hope to welcome you back the next time you visit Surprise!The Management Team at Comfort Inn and Suites Surprise
4.0分
其他
the room was great
i missed an easy chair but the bed was great!
the breakfast was not as expected but okay
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酒店回复: Dear Delores,Thank you for choosing to stay with us at Comfort Inn and Suites Surprise and for sharing your feedback about your recent visit.We're so glad to hear you found your room to be great and that the bed was great for a comfortable night's sleep. We have noted your comment about missing an easy chair, and we appreciate you bringing this to our attention as we continually look for ways to enhance our guest room experience.We also appreciate your honest comments regarding the breakfast. While we are happy to hear it was okay, we are always striving to exceed expectations, and we will certainly review your feedback with our breakfast team to see where we can make improvements to provide a more satisfying experience for all our guests.We value your business and hope to have the opportunity to welcome you back again soon!The Management Team at Comfort Inn and Suites Surprise
5.0分
其他
Clean,comfortable, the food was satisfactory and the staff made you feel at home.ill be back...
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酒店回复: Dear Troy,Thank you so much for your wonderful review! We are thrilled to see that you rated your stay with a perfect score.It brings us great joy to know that you found our hotel **clean** and **comfortable**, that the food was **satisfactory**, and, most importantly, that our **staff made you feel at home**. That is truly the highest compliment we can receive.We look forward to welcoming you back again soon to **Comfort Inn and Suites Surprise**!The Management Team at Comfort Inn and Suites Surprise
5.0分
其他
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Unacceptable for a night of sleep
Walked into the bathroom and noticed a used soap bar on the shower shelf. Walked into the shower after starting it to warm up the shower and almost feel due to the VERY slippery tile right next to the shower opening. Our room was right over the breakfast area and we could hear the sliding noise chairs and banging of other items. The sheets were very itchy and seemed like they were washed in straight bleach. The female that checked us in was very friendly and was absolutely a pleasure with a very fast check in. Air conditioning worked surprisingly good. TV volume was unacceptable as we had to set it to 30 to hear it.
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酒店回复: Dear Andy,Thank you so much for taking the time to leave us a review, and especially for the perfect score despite the issues you encountered. We truly appreciate your high rating.We are delighted to hear that you found our check-in associate to be friendly and an absolute pleasure, and that the air conditioning in your room worked well for you.We also genuinely appreciate you bringing several items to our attention. We are sorry to hear about the oversight with the used soap bar, the issue with the slippery tile, the noise from the breakfast area, the discomfort from the sheets, and the television volume. Please be assured that we have shared your comments with our housekeeping and maintenance teams to review and make the necessary improvements. Feedback like yours is essential for us to get better.We are so glad you still recognized the positive aspects of your stay, and we lookF forward to welcoming you back for an even better experience in the future.The Management Team at Comfort Inn and Suites Surprise
5.0分
其他
Breakfast menu was great! I had scrambled eggs, sausage, potatoes and biscuits & gravy. Very clean rooms and staff were very helpful.
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酒店回复: Dear Jeffrey,Thank you for choosing to stay with us and for sharing your wonderful feedback!We are absolutely thrilled to receive your perfect review. It is fantastic to hear that you found the rooms very clean and that our staff were very helpful. Providing excellent service and a comfortable, clean environment are our top priorities.We're also delighted that you enjoyed the breakfast! Knowing you appreciated the scrambled eggs, sausage, potatoes and biscuits & gravy is a great compliment to our breakfast team.We look forward to welcoming you back to Comfort Inn and Suites Surprise the next time your travels bring you to the area.Comfort Inn and Suites Surprise Management Team
4.0分
商务出差
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Price was very good. Bathroom had a couple hairs from last person in toilet. The fan in ceiling of bathroom looked like it was going to fall. Carpets could use replacing. Front desk staff was great. Was nice and quiet at nite. Ac worked great but was a little loud. Breakfast was not very good but was ok for the price.
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酒店回复: Dear Don,Thank you for choosing Comfort Inn and Suites Surprise and for taking the time to share your feedback. We are pleased to see that you rated your stay with us highly and that you found the price to be very good, the front desk staff great, and the nights quiet. We are also happy the air conditioning worked well for you.However, we are very sorry that you encountered some cleanliness issues, specifically with stray hairs in the bathroom, and the concerning appearance of the bathroom ceiling fan. We sincerely apologize for these oversights, which are certainly not up to our standards. We have immediately notified our housekeeping and maintenance teams to address both the cleanliness of the guest rooms and the ceiling fan's condition to ensure it is secure and properly maintained.We also appreciate your comments regarding the condition of the carpets and the quality of the complimentary breakfast. Guest feedback is vital, and we will certainly take your observations about the carpets into consideration as we plan for future property upgrades. We are continuously working to enhance our breakfast offerings and will use your input to strive for better quality.We hope to have the opportunity to welcome you back again and provide you with an improved experience that truly reflects the standards of Comfort Inn and Suites Surprise.Comfort Inn and Suites Surprise Management Team
3.0分
家庭亲子
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Bathroom hadnt been clean. Hairballsgave that away. Plus the Non-Slip tub was very
Soap slippery.
Phone was loud with static, hard to hear and didnt always dial.
Refrigerator froze our liquids, esp the milk and cheese.
Staff nice and accomodating. Friendly and helpful. Eating area clean.
As a person with Celiac Disease, a couple safe foods for us, so we can eat too would also be fare.
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酒店回复: Dear Tammy,Thank you for choosing to stay at Comfort Inn and Suites Surprise and for taking the time to provide us with your feedback. We appreciate you highlighting the positive aspects of your stay, specifically mentioning that our staff was nice, accommodating, friendly, and helpful, and that you found the eating area clean.However, we are sincerely disappointed to hear about the serious issues you encountered in your room. We are truly sorry that the bathroom was not properly cleaned, as evidenced by the hairballs, and that the non-slip tub was slippery—this is unacceptable and a safety concern. We are addressing this immediately with our housekeeping leadership team to reinforce our cleaning standards and procedures.We also apologize for the issues with the in-room appliances: the static and unreliable phone and the refrigerator that froze your items. Our maintenance team has been alerted and will inspect and repair or replace these units immediately to ensure they are fully functional for our future guests.Finally, we appreciate you bringing up the concern about safe food options for guests with Celiac Disease. This is valuable feedback, and we will absolutely look into adding a couple of certified safe, gluten-free items to our breakfast selection to better accommodate all of our guests' dietary needs.We hope to have the opportunity to welcome you back and provide you with a perfect stay that reflects our true commitment to cleanliness and service.Comfort Inn and Suites Surprise Management Team
这家酒店最棒的地方是前台的凯文。他非常友好、和蔼，而且提供了很多有用的信息。我们在那儿住了四天，但客房清洁有两天没有打扫我们的房间，这让人有点沮丧。床很舒服，房间也很干净。酒店有个游泳池，但没有热水浴缸，要是有的话就更好了。
美好的
It’s nearly impossible to get a tub in a bathroom you can actually use. They put in grid drains with no stopper. What do families with little kids do? Also these toilets were so low to the ground it was like a primary toilet in an elementary school. Everything else was fine.
Hot and cold breakfast options and decent coffee. Sufficient parking during our visit. Quiet and seemingly safe neighborhood. Rooms were small but clean with comfortable bed. Overall a good budget hotel.
the room was great
i missed an easy chair but the bed was great!
the breakfast was not as expected but okay
Clean,comfortable, the food was satisfactory and the staff made you feel at home.ill be back...
Unacceptable for a night of sleep
Walked into the bathroom and noticed a used soap bar on the shower shelf. Walked into the shower after starting it to warm up the shower and almost feel due to the VERY slippery tile right next to the shower opening. Our room was right over the breakfast area and we could hear the sliding noise chairs and banging of other items. The sheets were very itchy and seemed like they were washed in straight bleach. The female that checked us in was very friendly and was absolutely a pleasure with a very fast check in. Air conditioning worked surprisingly good. TV volume was unacceptable as we had to set it to 30 to hear it.
Breakfast menu was great! I had scrambled eggs, sausage, potatoes and biscuits & gravy. Very clean rooms and staff were very helpful.
Price was very good. Bathroom had a couple hairs from last person in toilet. The fan in ceiling of bathroom looked like it was going to fall. Carpets could use replacing. Front desk staff was great. Was nice and quiet at nite. Ac worked great but was a little loud. Breakfast was not very good but was ok for the price.
Bathroom hadnt been clean. Hairballsgave that away. Plus the Non-Slip tub was very
Soap slippery.
Phone was loud with static, hard to hear and didnt always dial.
Refrigerator froze our liquids, esp the milk and cheese.
Staff nice and accomodating. Friendly and helpful. Eating area clean.
As a person with Celiac Disease, a couple safe foods for us, so we can eat too would also be fare.