The personnel is great from the cleaning lady to the people at the front desk amazing but had a bad experience with fleas in room 300 and I’m very allergic
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酒店回复: Dear Guest, Thank you for sharing your feedback. We are glad to hear that the team provided friendly and attentive service, and we truly appreciate your kind remarks about their efforts. At the same time, we sincerely regret the issue you encountered with pests in the room, especially given your sensitivity, and understand how concerning this must have been. Please be assured that our hotel maintains high levels of vigilance when it comes to pest control, and we perform regular inspections. Your comments have been shared with the appropriate teams, and we hope to provide a safer and more comfortable stay in the future.Sincerely,Hotel Management
4.0分
其他
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The staff was very friendly.
My cat stayed with me for the first day or two. I noticed he was itching himself more than I'd ever seen.. he got fleas! I had to bring him to get treated. He stayed with my ex the rest of my stay until my last day there. He stayed in his carrier the whole time i was packing and leaving
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酒店回复: Dear Guest, Thank you for sharing your experience, and we truly appreciate your kind words about our friendly staff. We are very sorry to hear about the issue with your cat and understand how upsetting that must have been. Please know that we take concerns like this very seriously, and our pest-control protocols are being thoroughly reviewed to prevent future occurrences. We are grateful you brought this to our attention so we can address it promptly. Your comfort and your pet’s well-being are important to us, and we hope to welcome you back to Extended Stay America for a much-improved stay.Sincerely,Hotel Management
3.0分
家庭亲子
It was not the best. We moved the sofa to watch tv and there was candy wrappers. I showed the girls in the front desk. Asll she said oh no.
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酒店回复: Dear Guest, Thank you for taking a moment to share your experience. We regret that your visit did not meet expectations and appreciate you bringing your concern to the attention of our team. Cleanliness is a priority for us, and your feedback will be shared with the appropriate department to ensure higher standards are maintained. We value your understanding and hope you will consider giving us another opportunity to provide you with a more positive stay.Sincerely,Hotel Management
1.0分
其他
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The room furniture was shabby. The windows had not been cleaned in years. The hall smelled like **** and the room had a stale smell. “Breakfast” was just a Nutrigrain bar. The price was way too much for this level of service.
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酒店回复: Dear Guest, Thank you for taking a moment to share your thoughts. We are very sorry to learn about the condition of your room and the areas you found unsatisfactory. Your feedback regarding cleanliness and unpleasant smell has been shared with the housekeeping team for immediate attention. We also regret that the breakfast selection and overall value did not meet your expectations. Your comments are valuable, and we appreciate the opportunity to make improvements based on your experience. We hope you will give us another chance to provide you with the hospitality we are known for on your next visit to the area. SincerelyHotel Management
1.0分
商务出差
The smell in the room was horrible. If we weren't so tired we would have left. The carpet was wet and smelled like mildew. The whole place was really stinky.
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酒店回复: Dear Michael, We sincerely apologize for the unacceptable condition of the room during your stay. The odor and moisture you experienced are far below the standards we aim to maintain, and we regret the discomfort it caused. Your comments have been shared with our housekeeping and maintenance teams to prevent similar situations in the future. We understand how frustrating this must have been, especially after a long day. Thank you for bringing these concerns to our attention, as feedback like yours is essential in helping us improve the experience for all guests. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.Sincerely,Hotel Management
太棒了
地理位置优越。考虑到房间的陈旧程度，已经算是很干净了。唯一能订到的房间在三楼，但是电梯坏了。房间里没有吹风机，走廊的地毯非常脏，还有异味。
好酒店
目前为止还不错。
洗衣房
The personnel is great from the cleaning lady to the people at the front desk amazing but had a bad experience with fleas in room 300 and I’m very allergic
The staff was very friendly.
My cat stayed with me for the first day or two. I noticed he was itching himself more than I'd ever seen.. he got fleas! I had to bring him to get treated. He stayed with my ex the rest of my stay until my last day there. He stayed in his carrier the whole time i was packing and leaving
It was not the best. We moved the sofa to watch tv and there was candy wrappers. I showed the girls in the front desk. Asll she said oh no.
The room furniture was shabby. The windows had not been cleaned in years. The hall smelled like **** and the room had a stale smell. “Breakfast” was just a Nutrigrain bar. The price was way too much for this level of service.
The smell in the room was horrible. If we weren't so tired we would have left. The carpet was wet and smelled like mildew. The whole place was really stinky.