Manager was rude called me a liar very unprofessional at the end of the day I paid the room. We didn’t even stay there. I took my employees across the street and rented a room for them. worst experience I ever had with the hospitality manager of hotel.
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酒店回复: Dear Guest,We sincerely apologize for not meeting your expectations during your recent stay at our hotel. We deeply regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our accommodations, which is of utmost importance to us. Your feedback is invaluable, and we will address this matter with our housekeeping team to ensure such oversights do not recur. We are also sorry for the issues you faced with the television, and we appreciate your patience. Your satisfaction is our top priority; therefore, we sincerely hope you will consider granting us another opportunity to host you in the future so we can show you our dedication to exceptional experiences.Respectfully,General Manager
1.0分
商务出差
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My room smells bad
My shower was very slippery almost dangerous. I held on to shower door before falling. Luckily I was ok.
Telephone doesn't work
Alot of improvement to be done here
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酒店回复: We’re very sorry to hear about the odor in your room and the unsafe condition you encountered in the shower. Guest safety is extremely important to us, and we take concerns like this very seriously. We also apologize for the inconvenience caused by the telephone not working. Your feedback has been shared with management and our maintenance team for immediate attention and corrective action. We appreciate you bringing these issues to our attention.
2.0分
其他
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Upon initial use of bathroom, I immediately noticed hair in sink….uuuugh. It was identical to the stubbly hair left from shaving, and there was at least 5-6 hairs in the sink. I then checked the shower before use. Dried hair on walls of shower, plus on both corner shelves. The bathroom obviously had not been properly cleaned. The bedding looked ok and I did check for bugs in bedding but saw none. I travel with disinfectant wipes and of course I used the entire pack. Complained to front desk but no offer to credit room rate or reduce charges. Will never stay here again.
酒店回复: Sorry for that
1.0分
其他
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Reserved online given and paid for in advance then get charged an extra 50 bucks that in the 30 or so times I have stayed here I’d never been charged that before. Then get to my room beds not changed coffee pods everywhere and room stinks of mold and mildew. Will I come back? Probably not after this trip I’ll pay the higher prices for better rooms
酒店回复: Sorry for that
2.0分
其他
Rooms smell like mold. Can't even breath i had to check out next day check in to a different hotel...
房间很干净，酒店有点旧，制冰机坏了。
不幸的是，我不喜欢这家酒店，有点过时，员工不太支持，太随意，没有提供良好的客户服务
感觉地板上有一层薄膜。我不得不不断地擦脚。
没有热水。
一切都很棒
Manager was rude called me a liar very unprofessional at the end of the day I paid the room. We didn’t even stay there. I took my employees across the street and rented a room for them. worst experience I ever had with the hospitality manager of hotel.
My room smells bad
My shower was very slippery almost dangerous. I held on to shower door before falling. Luckily I was ok.
Telephone doesn't work
Alot of improvement to be done here
Upon initial use of bathroom, I immediately noticed hair in sink….uuuugh. It was identical to the stubbly hair left from shaving, and there was at least 5-6 hairs in the sink. I then checked the shower before use. Dried hair on walls of shower, plus on both corner shelves. The bathroom obviously had not been properly cleaned. The bedding looked ok and I did check for bugs in bedding but saw none. I travel with disinfectant wipes and of course I used the entire pack. Complained to front desk but no offer to credit room rate or reduce charges. Will never stay here again.
Reserved online given and paid for in advance then get charged an extra 50 bucks that in the 30 or so times I have stayed here I’d never been charged that before. Then get to my room beds not changed coffee pods everywhere and room stinks of mold and mildew. Will I come back? Probably not after this trip I’ll pay the higher prices for better rooms
Rooms smell like mold. Can't even breath i had to check out next day check in to a different hotel...