酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Cleveland Airport-Middleburg Heights. The situation you described regarding the condition of the keys and the smell your mentioned is truly regrettable. We apologize for the inconvenience this may have caused you.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,DevineRed Roof ManagementRediResponse Specialist
酒店回复: Dear Mary, I appreciate you sharing your feedback following your stay at the Red Roof Inn Cleveland Airport-Middleburg Heights. I was saddened to read that your stay fell short of your expectations due to the insects you reported, the lack of hand towels and all the other highlighted issues which hindered your stay. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,KamariaRed Roof Management RediResponse Specialist
酒店回复: Dear Gareth,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN CLEVELAND AIRPORT-MIDDLEBURG HEIGHTS. It's great to hear that you found our staff to be friendly and all the other positive features highlighted. However, I sincerely apologize for all the issues highlighted which hindered your stay.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kamaria Red Roof ManagementRediResponse Specialist
价格比较便宜
它很可爱。
酒店很棒，干净，位置便利。员工很友善。床非常舒服，睡得像个婴儿。我很享受这次住宿。强烈推荐，很快会再次入住。
属于比较经济的汽车旅馆，服务不错，东西都比较旧，离机场近，暂时过了过渡住了一晚。过去的时候，说我在携程订的费用没到，又刷了一次我的卡。两边路上都有大坑，晚上开车过去没注意，着了一次道。
很好，不错
一开始，我们分配到的房间钥匙无法使用，我们不得不两次下楼，最后才被安排到另一个房间。一进门，就闻到一股难闻的气味，让人呼吸困难，浴室也很糟糕。
一开始等了很久才找到房间，后来他们给了我们更贵的房间，因为房间在一楼。我要求要后面的房间，结果他们给了我们前面的房间。
我是在线预订的，这样会更便宜，但我们支付的是正常价格。
我们每次入住都没有老年人折扣。
只给了两条毛巾，没有衣服，没有手巾，也没有淋浴后可以踩的地巾。
我不得不把所有东西都甩下来，你能感觉到脏东西粘在表面。
然后，但至少，当我坐在桌边时，一个男人差点走进来，吓得我魂飞魄散，我不停地发抖，几乎晕倒了。
他说他们用我们那张该死的卡给我安排了这间房间。
怎么会这样？？
别忘了还有臭虫，我应该得到退款，否则我的一半钱都花光了。2025年2月25日至2月26日。
修理一下你的房卡和门锁系统。
我们遇到的主要问题是房卡大部分时间都无法使用，有好几次我们不得不去前台激活。入住的第二晚，我当时在上班，我女朋友的房卡也出了问题。前台工作人员拒绝激活，因为她不是登记入住的客人。这迫使她在寒冷的夜晚睡在车里。我理解这样做是出于安全考虑，但他们的房卡或门锁系统确实很麻烦。另外，下午的时候，火警响了大约一个小时，打扰了我的睡眠。
如果你只是需要一张床睡觉的话，还可以。
空调和暖气都坏了。地毯多处破损。毯子上有污渍。他们没有提供微波炉和冰箱。我们这次入住是出于紧急情况。否则我不会选择这里。
这是一家经济型酒店/汽车旅馆，我觉得物有所值。员工总是热情友好，乐于助人——这是个优点。然而，我们离开时想检查一下床底是否有散落的物品，结果却发现一堆食物，甚至还有一个杯子，看起来相当脏——显然最近床底没有被吸尘器打扫过（如果曾经打扫过的话）。床单看起来很干净，只是有些“磨损”（上面有几个洞）。我有点紧张，不敢脱掉房间里的袜子，因为地毯上有很多“粘糊糊”的污渍。欢迎携带宠物入住😬，不确定这算不算优点，卫生方面还是会有点担心。不会再住了。