酒店回复: Dear Chad, we appreciate you rating your experience. Your score and comments indicate that while you had an acceptable visit, there is room for improvement. Please feel free to contact us directly to discuss any concerns you have and where you feel we need to do better. We appreciate you being our guest and hope that you will consider staying with us again in the future.Best regards.
1.0分
其他
原文
翻译提供方：Google
粗鲁的
展开
酒店回复: Dear Lucy, Please accept my apologies for the negative experience you received from our staff. We pride ourselves on creating a warm, welcome and pleasant atmosphere for our guests and I regret that this was not your experience. I will be sure the staff is aware of your feedback to be sure the behavior you encountered is not repeated. I hope that you will consider giving us another opportunity to earn your business and provide the service that we are known for.Best regards.
3.0分
其他
原文
翻译提供方：Google
好的
展开
酒店回复: Dear Leonard, Thank you for taking the time to share your thoughts with us. We truly value your feedback and are sorry to hear that your experience didn’t fully meet your expectations. Our goal is to create a welcoming and memorable stay for all our guests, and we regret that we may not have met that standard during your visit. If there are any specific ways we could have made your stay more comfortable, we would love to hear from you. Your input helps us enhance our service and ensure every guest feels appreciated. We hope to have the chance to welcome you back in the future and provide a more enjoyable experience. Please feel free to contact us directly if there’s anything we can do to make your next visit better. Wishing you safe and pleasant travels!
3.0分
其他
展开
The hotel was very clean. Our room was immaculate. The bed was comfortable. BUT, when we went to use the washroom, we noticed a sign posted on the mirror saying no room service will be provided. In small type, it said room service would be provided after 3 nights. We had to request toilet paper, request towels, request our garbage be cleared. We forgot to request soap and kleenex, and bought our own. We looked forward to the indoor pool, but didn't try it because there were no steps to get in. There was no business center - two computers in the main area, with luggage trolleys stacked against them, making it hard to access. I'd give it a 3/5.
展开
酒店回复: Thank you for your feedback. We love hearing how clean and comfortable your room was, however we are disappointed with the inconvenience you experienced. Please know that we are happy to provide daily housekeeping if requested and we do not mind you making your needs known--that's what we are hear for. We hope that you will consider being our guest again on your next visit to our area, and we will do everything possible to provide a smoother experience. Thank you!
5.0分
家庭亲子
Love staying here. Rooms are was clean and accommodating. Staff super friendly. The kids and I loved it.
展开
酒店回复: Thank you so much for your wonderful review! We’re thrilled to hear that you and your kids love staying with us. It’s great to know our clean, accommodating rooms and friendly staff help make your visits so enjoyable. Creating a welcoming environment for families is something we truly care about, and your kind words mean the world to our team. We can’t wait to welcome you all back for another great stay in Greenville!
3.0分
商务出差
Of all the comfort inns I’ve stayed at,this one charged me a deposit even though I was using a credit card. Never happened before
展开
酒店回复: Thank you for sharing your feedback. We regret to hear that our deposit policy came as a surprise during your stay. While we understand this may differ from your previous experiences at other Comfort Inn locations, our hotel requires a refundable deposit at check-in to cover incidental charges, regardless of the payment method used.To ensure transparency, this policy is clearly stated on the booking website at the time of reservation. We strive to make all details available upfront so our guests can feel confident and informed before arrival.We truly appreciate your loyalty to the Comfort Inn brand and regret that this aspect of your visit impacted your overall impression. Your comments help us improve how we communicate policies and enhance the guest experience.We hope to welcome you again and provide a smoother, more enjoyable stay.Warm regards,
5.0分
商务出差
展开
The lady at the front desk was sweet and amazing. I got there after 9 pm and she provided answers to all of my questions. She was great. The room was very clean, organized and provided everything I could have needed including coffee , tea, and ever make up wipes. They had shampoo and conditioner in the shower which I could not use due to it being citrus base and I’m allergic. However that’s great for people who forget or just an over night stay. My stay was peaceful and quiet. The breakfast in the mornings were good. You can tell they take care of their hotel. I would definitely recommend this place
展开
酒店回复: Dear Heather, We’re delighted to hear that your stay was peaceful and that our front desk team made such a positive impression—especially during your late arrival. We’ll be sure to pass along your kind words; it means a lot to us.It’s wonderful to know the room amenities met your needs and that the little touches added to your comfort. And your recognition of our cleanliness and care truly affirms the hard work our team puts in every day. Thank you for sharing your experience and that you recommend our hotel to other travelers. We hope that you will be able to stay with us again soon.Best regards!
4.0分
家庭亲子
展开
Nice place to stay. Staff is always nice and love that they give a snack pack for the game/ parents weekend at ECU. Area around property is OK, but property itself is nice and clean.
展开
酒店回复: Thank you Frederick for the kind words regarding our hotel and staff. We are happy that you enjoyed our welcome gift and trust that you had a great weekend at ECU. Thank you for being our guest and we hope that you will stay with us again during your future visits to our area.Best regards.
4.0分
家庭亲子
The room had a slight damp feel to it and smelled a little musty. Everything else was fine
展开
酒店回复: Dear Eric, thank you for sharing your experience. We appreciate your rating and take note of your comments regarding the feel of humidity and smell of dampness in the room. We will definitely look into this to determine the cause and prevent occurrences for you and other guests in the future. Thank you for being our guest and we hope to see you again soon.Best regards.
3.0分
其他
展开
Its a well kept hotel. But our bathroom toilet stopped up and we were unable to use the bathroom. I mentioned it to the gentleman who checked us out on the morning of August 24th and he didnt seem to care. Very non chalant attitude.
展开
酒店回复: Dear Brendan,Thank you for taking the time to share your experience with us. While we're glad to hear you found our hotel well kept, we're truly sorry to learn about the issue with your bathroom and, more importantly, the way it was handled during checkout.Please accept our sincere apologies for the inconvenience and for the lack of concern you felt from our team. That’s not the level of service we strive to provide, and we’re addressing this internally to ensure our staff responds with the attentiveness and care every guest deserves.We appreciate your feedback—it helps us improve. We’d love the opportunity to welcome you back for a stay that reflects the high standards we’re committed to.Warm regards.
美好的
粗鲁的
好的
The hotel was very clean. Our room was immaculate. The bed was comfortable. BUT, when we went to use the washroom, we noticed a sign posted on the mirror saying no room service will be provided. In small type, it said room service would be provided after 3 nights. We had to request toilet paper, request towels, request our garbage be cleared. We forgot to request soap and kleenex, and bought our own. We looked forward to the indoor pool, but didn't try it because there were no steps to get in. There was no business center - two computers in the main area, with luggage trolleys stacked against them, making it hard to access. I'd give it a 3/5.
Love staying here. Rooms are was clean and accommodating. Staff super friendly. The kids and I loved it.
Of all the comfort inns I’ve stayed at,this one charged me a deposit even though I was using a credit card. Never happened before
The lady at the front desk was sweet and amazing. I got there after 9 pm and she provided answers to all of my questions. She was great. The room was very clean, organized and provided everything I could have needed including coffee , tea, and ever make up wipes. They had shampoo and conditioner in the shower which I could not use due to it being citrus base and I’m allergic. However that’s great for people who forget or just an over night stay. My stay was peaceful and quiet. The breakfast in the mornings were good. You can tell they take care of their hotel. I would definitely recommend this place
Nice place to stay. Staff is always nice and love that they give a snack pack for the game/ parents weekend at ECU. Area around property is OK, but property itself is nice and clean.
The room had a slight damp feel to it and smelled a little musty. Everything else was fine
Its a well kept hotel. But our bathroom toilet stopped up and we were unable to use the bathroom. I mentioned it to the gentleman who checked us out on the morning of August 24th and he didnt seem to care. Very non chalant attitude.