酒店回复: Dear Guest, Thank you for sharing your feedback. We are truly sorry your experience did not meet expectations, and we understand how disappointing that must have been. Please accept our sincere apology for the maintenance and cleanliness concerns you encountered. We are actively addressing these issues to ensure future guests have a more positive experience. Your comments are valued, and we hope you'll consider giving us another chance to provide the level of comfort and care you deserve.Sincerely,Hotel Management

酒店回复: Dear Athena, We understand that any discomfort can impact the overall experience of your stay, and hearing about your encounter with the scent in your room is something we take seriously. Our team is dedicated to ensuring a pleasant environment for all our guests, and we apologize for the way this incident was handled by our team. Your feedback will be shared with the relevant individuals. Thank you for bringing this to our attention. Your satisfaction is of great importance to us, and we genuinely hope you will reconsider and give us another opportunity to exceed your expectations. We wish you the very best on your travels and look forward to your return.Sincerely,Hotel Management

酒店回复: Dear Sudeep, We sincerely apologize for not meeting your expectations during your recent stay at our hotel. We deeply regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our property and other cleanliness concerns you outlined. Your feedback is valuable, and we will address it with the relevant departments to ensure that all aspects you mentioned are addressed and that our guest rooms are in perfect condition to receive our guests. Your satisfaction is our top priority; therefore, we sincerely hope you will consider granting us another opportunity to host you in the future so we can show you our dedication to exceptional experiences.Sincerely,Hotel Management

酒店回复: Dear Maria,We are glad to see you had a generally positive stay with us! We appreciate you sharing your thoughts—feedback like yours helps us identify where updates are needed. We are sorry for the delay at check-in and will certainly look into the concerns you mentioned. Your comfort matters to us, and we hope to welcome you back to Extended Stay America for an even smoother experience next time.Sincerely, Hotel Management

酒店回复: Dear Guest,It is always a pleasure to welcome returning guests, and we are thrilled to hear you’ve consistently had a great experience with us! Your kind words about our team, including housekeeping, truly mean a lot. We are proud to know their efforts stood out during your stay. Thank you for your continued support—we look forward to welcoming you back to Extended Stay America again soon!Sincerely,Hotel Management

酒店回复: Dear Kevin, Thank you for sharing your experience with us. We sincerely regret that the unpleasant smell in your room and the lobby affected your comfort during your stay. Ensuring a pleasant environment is important, and your comments will be shared with the appropriate team. We appreciate your feedback as it helps us improve our services. We hope to have the opportunity to make your next stay with us outstanding in every respect.Sincerely,Hotel Management

酒店回复: Dear Ralph, Thank you for being our guest and for the perfect rating. We’re delighted to know your experience met expectations, and we look forward to welcoming you back to Extended Stay America for another pleasant stay.Sincerely,Hotel Management