酒店回复: Dear Emily,Thank you for your 10/10 rating! We're glad to know your stay was satisfactory. We appreciate your feedback and hope to welcome you back again soon.
1.0分
其他
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The air conditioning was broken; only high fan setting worked. Also fairly certain the place has bed bugs. I woke up with bites on my chest the last day I stayed. There were cigarette burns on the blankets in the room. I had to use my own blankets. This place looks significantly worse in person than in the photos. WiFi also ******. Staff was nice and the parking was convenient. You entirely get what you paid for. Sadly I am absolutely never staying here ever again
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酒店回复: Dear Hannah,Thank you for taking the time to share your feedback. We're very sorry to hear about your disappointing experience during your stay with us. Your concerns are taken seriously, and we sincerely apologize for the issues you encountered.We regret that the air conditioning and WiFi did not function properly and that the condition of the room did not meet your expectations. Additionally, the mention of potential bed bugs and cigarette burns is alarming — our team is currently investigating this thoroughly and working with our pest control partner to ensure the highest hygiene and safety standards are upheld.We're glad to hear our staff treated you well and that you found the parking convenient — we’ll be sure to pass that along to our team. While we understand that you’ve chosen not to return, please know that your comments will be used to improve our services and facilities moving forward.Thank you again for your feedback, and we wish you all the best in your future travels.
1.0分
家庭亲子
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Is not as showen in the photo. Food on ground in parking lot. People living there. Paid for queen bed, bed was full size. Broken furniture. Didn't smell good. Did not stay there.
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酒店回复: Dear Madeline,We’re very sorry to hear about your experience and appreciate you bringing these concerns to our attention. What you described does not meet our standards, and we sincerely apologize for the inconvenience — especially regarding the room, cleanliness, and overall condition.We are actively addressing these issues with our team to ensure they’re resolved. Thank you again for your feedback.
2.0分
其他
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Stinks bad
The room was pretty clean but they need to change the carpet it stinks REALLY BAD. It was supposed to be A non smoking room as soon as I opened the door that's all that you smelled. The staff was very nice
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酒店回复: Dear Josett,Thank you for sharing your feedback with us. We’re truly sorry to hear that your room had an unpleasant odor, especially in a non-smoking room — that is absolutely not the experience we want our guests to have. We understand how important a fresh and comfortable environment is, and we apologize for falling short in this instance.While we’re glad to hear that you found the room clean and our staff friendly — which we’ll be sure to pass along to the team — we take your comments about the carpet and smell seriously. We are currently reviewing the condition of our rooms and will prioritize deep cleaning and carpet replacement where needed.Your feedback helps us improve, and we appreciate you taking the time to let us know. We hope you’ll consider giving us another chance in the future to provide the experience you expected — and deserve.
3.0分
其他
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Minimally decent.
Bed was the best part. Comfy and clean king bed with very comfy bedding. Linens were clean and surfaces were wiped down.
Everything else was subpar. Walls were dirty, hair in the bath tub drain and on the bed and the room smelled like smoke.
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酒店回复: Dear Wynnona,Thank you for taking the time to share your experience. We're glad to hear that you found the bed comfortable and the linens clean — it's great to know that part of your stay met your expectations.That said, we sincerely apologize for the issues you encountered with the room’s cleanliness and odor. A clean, fresh-smelling room is a basic expectation, and we’re sorry we didn’t fully deliver on that. Your comments about the walls, hair in the bathroom, and smoke smell have been shared with our housekeeping and maintenance teams for immediate follow-up and corrective action.We appreciate your honest feedback — it helps us improve. We hope to have the opportunity to provide you with a better stay in the future.
1.0分
其他
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Do not stay at this hotel.
The hotel was completely disgusting. It smelled like old cigarettes. There were burns in the carpet, the bedding, the sheets on the table and also the vanity in the bathroom. There was flickering lights, lamps without light bulbs and a broken remote control for the television. I did not stay.I requested my money back and found a better hotel.
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酒店回复: Dear Morris,Thank you for taking the time to share your experience. We’re very sorry to hear about the condition of the room and the inconvenience you encountered during your visit. What you described is far below the standard we strive to maintain, and we sincerely apologize.Your feedback has been shared with our housekeeping and maintenance teams so that immediate steps can be taken to address these issues. We are also reviewing our room inspection procedures to ensure this does not happen again.We understand your decision not to stay and appreciate you bringing these matters to our attention. We hope to have the opportunity to regain your trust in the future.
1.0分
其他
Your front desk lied to me about how many dogs I could bring so I had to cancel my visit. It had a negative impact on my visit with my family.
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酒店回复: Dear Peter,Thank you for taking the time to share your feedback. I'm very sorry to hear about the confusion regarding our pet policy and the frustration it caused, especially when it affected your plans with family. This is not the experience we aim to provide.We take all guest concerns seriously and are actively reviewing this situation with our front desk team to ensure clear and consistent communication going forward. Your experience highlights an area where we need to improve, and we truly appreciate you bringing it to our attention.
Apple 是唯一能做到这一点的，是不是有点过分了？
入住时还算顺利。前台服务中规中矩吧。但一进房间就发现床周围有些脏东西。还有一个灯不亮。最糟糕的是，房间只打扫了一半，这根本就不算干净。
房间很舒服，有机会还会再来
好的
The air conditioning was broken; only high fan setting worked. Also fairly certain the place has bed bugs. I woke up with bites on my chest the last day I stayed. There were cigarette burns on the blankets in the room. I had to use my own blankets. This place looks significantly worse in person than in the photos. WiFi also ******. Staff was nice and the parking was convenient. You entirely get what you paid for. Sadly I am absolutely never staying here ever again
Is not as showen in the photo. Food on ground in parking lot. People living there. Paid for queen bed, bed was full size. Broken furniture. Didn't smell good. Did not stay there.
Stinks bad
The room was pretty clean but they need to change the carpet it stinks REALLY BAD. It was supposed to be A non smoking room as soon as I opened the door that's all that you smelled. The staff was very nice
Minimally decent.
Bed was the best part. Comfy and clean king bed with very comfy bedding. Linens were clean and surfaces were wiped down.
Everything else was subpar. Walls were dirty, hair in the bath tub drain and on the bed and the room smelled like smoke.
Do not stay at this hotel.
The hotel was completely disgusting. It smelled like old cigarettes. There were burns in the carpet, the bedding, the sheets on the table and also the vanity in the bathroom. There was flickering lights, lamps without light bulbs and a broken remote control for the television. I did not stay.I requested my money back and found a better hotel.
Your front desk lied to me about how many dogs I could bring so I had to cancel my visit. It had a negative impact on my visit with my family.