酒店回复: Dear Emily,Thank you for your 10/10 rating! We're glad to know your stay was satisfactory. We appreciate your feedback and hope to welcome you back again soon.
1.0分
其他
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Tv didn't work. On check-in the guy put on rubber gloves before he took my ID. No chairs in the unit
Furniture looked like it was picked up from the garbage.
The heat did work. The windows and doors were closable and had locks. The plumbing did work.
Good price, but I would never stay here again. No refund policy from *******
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酒店回复: Dear Dean,Thank you for taking the time to share your feedback. While we’re glad to hear that the heating, plumbing, and room security met expectations, we’re very sorry that the rest of your stay fell far short of what you—and we—would consider acceptable. This is not the standard we aim to provide. We’ve already shared your feedback with our maintenance and housekeeping teams so we can address these issues immediately.Regarding the front desk staff using gloves during check-in: we understand this may have felt uncomfortable. Gloves are sometimes used for hygiene reasons, but we’ll review this with our team to ensure interactions remain welcoming and respectfulThank you again for bringing these concerns to our attention—we truly appreciate the opportunity to improve.
1.0分
其他
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I exhibit at trade shows all year, and sometimes stay at more affordable places to save some cash when I can, since I go by myself and only use the room to sleep and leave. Most places in this price range leave a bit to be desired, but in all my travels, I have *NEVER* stayed in a place so skeevy as the Knights Inn Farmington Hill. It was absolutely disgusting, and every single element of the room promoted discomfort and revulsion. First off, I'm not sure where they got the photos for the lobby and the rooms, because there literally was no lobby—just a side door where you can speak to someone from behind (bulletproof?) glass. Also, not sure where they got *any* positive reviews from? The room was not as pictured either. The latching lock was broken, and there was nasty hair sticking out of the bathroom light switch and stuck to the shower walls. I saw a roach strutting proudly across the desk, and there were unidentified *red* stains all over the outside of the fridge, which froze and ruined all my food. Sticky floors, broken sink enclosure, and just plain nastiness everywhere I turned. The heat/air distributor made it way too hot, or ice cold, nothing in between. It is an absolute hellhole and is the catalyst for me to NEVER stay in that price range ever again. On the way back from my trip, I stayed at a Hilton Garden, and it felt like I had died and gone to heaven for just a little more. Just pay it and avoid this place - the most vomit-inducing stay of my lifetime.
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酒店回复: Dear Rob,Thank you for sharing your feedback. We’re truly sorry to hear that your experience at Knights Inn Farmington Hill was not up to your expectations. We take cleanliness and comfort very seriously, and it’s clear from your review that we fell short of both. We sincerely apologize for the issues you encountered, including the cleanliness, maintenance concerns, and the overall condition of the room.Your comments about the lobby and the room being misrepresented are concerning, and we will be investigating this with our team to ensure that our property is accurately represented in all of our marketing materials. Rest assured, we will also look into the issues you mentioned, such as the broken lock, the condition of the bathroom, and the problems with the heating and cooling system. This is absolutely not the experience we want to provide to our guests.We understand your frustration and are grateful for your honest feedback, which will help us make necessary improvements. Thank you again for your review, and we apologize for the experience you had.
2.0分
商务出差
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The room was very dirty. Dozens of dead bugs in the corner, the bedding looked and smelled dirty and after taking a shower and walking to the bed, my feet were entirely black. The room also smelled like old cigarettes.
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酒店回复: Dear Mitchel,Thank you for sharing your feedback, and we sincerely apologize for the condition of the room you experienced. Cleanliness is a top priority for us, and it’s clear we missed the mark during your stay. We will be addressing these concerns with our housekeeping and maintenance teams immediately to ensure that such issues do not happen again. Again, we apologize for your experience, and we truly appreciate your feedback as it helps us improve. We hope you'll consider giving us another chance in the future to provide you with the clean and comfortable stay that you deserve.
1.0分
商务出差
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There were bugs both alive and dead everywhere the bed cover had food crumbs on it, the room smelled terrible. I didn’t even stay I went back to the office and checked out and drove 2 hours back home rather then stay there. They refused to refund me my money. I will call the health inspector and report.
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酒店回复: Dear Harvey,Thank you for bringing this to our attention. We are deeply concerned to hear about your experience and sincerely apologize for the condition of the room you encountered. What you described falls far below our standards, and we understand how upsetting and unacceptable this must have been.We take reports of cleanliness issues extremely seriously. Our management team is already reviewing this matter with our housekeeping and maintenance staff to ensure this does not happen again. We would appreciate the opportunity to speak with you directly so we can properly investigate and make this right.Regarding your refund, we are sorry for any frustration you experienced. Please contact our management team directly, so we can review the details of your stay and work toward a resolution.Your feedback is invaluable, and we truly regret that your visit was anything less than satisfactory. We hope you will give us the opportunity to regain your trust.
3.0分
商务出差
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The heat was on 87°, when I got in. Turned down. Turned ac on. Turned fan on. Still roasted. Would stay here again. The price is unbeatable. And it was great, otherwise.
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酒店回复: Dear Terry,Thank you for your feedback! We’re glad to hear that you enjoyed your stay overall and found our price unbeatable. We sincerely apologize for the issue with the temperature in your room—it’s definitely something we’ll look into. Comfort is a priority, and we appreciate you bringing it to our attention. We’d love to welcome you back next time!
5.0分
商务出差
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The check.in was fantastic, suoer friendly man working the front desk.. this is what you hope for when checking in at a hotel. No hassle no hidden cost. Thank you. The room is really roomy and clean. You can not ask for anymore.
I would recommend this hotel to any traveler.
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酒店回复: Dear Joseph,Thank you so much for your perfect 10/10 review! We’re thrilled to hear that you had such a smooth and welcoming check-in experience — our front desk team will be delighted to know they made such a great impression. It’s also wonderful to learn that you found your room spacious and spotless.We truly appreciate your recommendation and hope to welcome you back for another excellent stay soon!
Apple 是唯一能做到这一点的，是不是有点过分了？
入住时还算顺利。前台服务中规中矩吧。但一进房间就发现床周围有些脏东西。还有一个灯不亮。最糟糕的是，房间只打扫了一半，这根本就不算干净。
房间很舒服，有机会还会再来
好的
Tv didn't work. On check-in the guy put on rubber gloves before he took my ID. No chairs in the unit
Furniture looked like it was picked up from the garbage.
The heat did work. The windows and doors were closable and had locks. The plumbing did work.
Good price, but I would never stay here again. No refund policy from *******
I exhibit at trade shows all year, and sometimes stay at more affordable places to save some cash when I can, since I go by myself and only use the room to sleep and leave. Most places in this price range leave a bit to be desired, but in all my travels, I have *NEVER* stayed in a place so skeevy as the Knights Inn Farmington Hill. It was absolutely disgusting, and every single element of the room promoted discomfort and revulsion. First off, I'm not sure where they got the photos for the lobby and the rooms, because there literally was no lobby—just a side door where you can speak to someone from behind (bulletproof?) glass. Also, not sure where they got *any* positive reviews from? The room was not as pictured either. The latching lock was broken, and there was nasty hair sticking out of the bathroom light switch and stuck to the shower walls. I saw a roach strutting proudly across the desk, and there were unidentified *red* stains all over the outside of the fridge, which froze and ruined all my food. Sticky floors, broken sink enclosure, and just plain nastiness everywhere I turned. The heat/air distributor made it way too hot, or ice cold, nothing in between. It is an absolute hellhole and is the catalyst for me to NEVER stay in that price range ever again. On the way back from my trip, I stayed at a Hilton Garden, and it felt like I had died and gone to heaven for just a little more. Just pay it and avoid this place - the most vomit-inducing stay of my lifetime.
The room was very dirty. Dozens of dead bugs in the corner, the bedding looked and smelled dirty and after taking a shower and walking to the bed, my feet were entirely black. The room also smelled like old cigarettes.
There were bugs both alive and dead everywhere the bed cover had food crumbs on it, the room smelled terrible. I didn’t even stay I went back to the office and checked out and drove 2 hours back home rather then stay there. They refused to refund me my money. I will call the health inspector and report.
The heat was on 87°, when I got in. Turned down. Turned ac on. Turned fan on. Still roasted. Would stay here again. The price is unbeatable. And it was great, otherwise.
The check.in was fantastic, suoer friendly man working the front desk.. this is what you hope for when checking in at a hotel. No hassle no hidden cost. Thank you. The room is really roomy and clean. You can not ask for anymore.
I would recommend this hotel to any traveler.