I have never stayed in a hotel with such shabby condition!
There were no tissues,no shampoo,2 small bath towels2 wash cloths,one hand towel.
The carpet was so gross,filthy!
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酒店回复: Dear Annette,Thank you for sharing your feedback. We’re sorry to hear that your stay did not meet your expectations. The issues you mentioned regarding cleanliness and missing amenities fall short of the standards we strive to maintain. For any items you may need during your stay, our front desk team is always happy to assist, please don’t hesitate to contact them. Your comments have been shared with our team to help us improve our accommodations for future guests.Sincerely,Hotel Management
2.0分
其他
Worn out hotel. Sour smell in room. Kitchenette with nothing, and only a small bar of soap in the bathroom. But a safe neighborhood close to the interstate.
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酒店回复: Dear Paige, Thank you for sharing your feedback. We appreciate your observations, which help us identify opportunities to enhance guest comfort and amenities. It’s good to know you found the location convenient and the neighborhood safe. We hope to provide a more comfortable and fully equipped experience on a future stay.Sincerely,Hotel Management
1.0分
其他
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My reservation was canceled by the hotel before my arrival due to a plumbing issue, but I didn’t receive any information about that until I arrived learned I had no room. Had to find another hotel at 9pm on a Saturday night.
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酒店回复: Dear Matt, We sincerely apologize for the inconvenience caused by the last-minute cancellation of your reservation. We understand how disruptive this was and will be reviewing our communication processes and maintenance protocols to prevent such situations in the future. Thank you for bringing this to our attention, and we appreciate the opportunity to improve. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management
5.0分
其他
Easy check in quiet. The side doors were unlocked at night didn’t need the key card to get back in. Thought the king size room would be nicer
酒店回复: thank you for your rating
2.0分
其他
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I didn't have high expectations based on the overall 7.0 rating. However, I did not anticipate the rooms and overall facility to be as filthy as it was. A repulsive smell permeated the room I was given. After two nights of no sleep due to the severity of the smell, I communicated the issues to the manager who moved me to another slightly less disgusting room, and agreed to remediate the situation by discounting my rate. Several follow-up attempts I made to contact the manager were subsequently ignored. I do not recommend staying at this neglected facility.
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酒店回复: Dear Melissa, Thank you for taking the time to share your experience. We are genuinely sorry that your stay was not as expected and that the condition of your accommodations caused such discomfort. While we are glad the issue was initially acknowledged, we sincerely regret the lack of follow-up and any frustration this may have caused. Your feedback is important and has been shared with our team to address the matter. We hope you’ll consider allowing us to provide a greatly improved stay in the future.Sincerely,Hotel Management
1.0分
情侣出游
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The room was dirty, stains everywhere and globs of things flung on walls in each room. The shower dripped non-stop. Pillows were flat. The room smelled horrible. No coffee or breakfast, like the description suggested. People wandering around outside, standing in bushes, made me uncomfortable. Lots of yelling heard throughout the stay. Staff asked me if I used a “ghost card” when checking in, which I’m not sure even is to begin with, when I asked why the card used to hold the room was charged instead of paying at the property like I selected and paid extra for. This was a true “you get what you pay for” property. Very unhappy.
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酒店回复: Dear Elizabeth,Thank you for your feedback. We are truly sorry your experience fell so far short of expectations. We apologize for the condition of the room and any discomfort you may have experienced during your stay. Your concerns about cleanliness, noise, and safety are taken seriously, and we are working with our team to address them. We also regret the confusion regarding payment and the staff interaction at check-in—this is not the experience we strive to provide. While we acknowledge some limitations, we are committed to making improvements and enhancing our service. We hope you will consider giving us another opportunity to provide the stay you expected initially. Your experience matters, and we appreciate you bringing these issues to our attention.Sincerely,Hotel Management
2.0分
其他
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Terrible stay....
Our room was sub-par to say the least. Carpet was terrible, Just filthy. Old BBQ sauce on the table. The Television was old and outdated. Not to mention whoever was staying in the room above was up at 1am in the morning running, jumping, etc.
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酒店回复: Dear Patrick,Thank you for taking the time to share your experience. We are truly sorry to hear that your stay did not meet your expectations, and we regret any inconvenience this may have caused. Your feedback is valuable and has been shared with our team to help us improve the overall guest experience. We are grateful for your candid remarks and hope you’ll consider staying with us again, giving us the chance to provide you with a more comfortable and pleasant visit.Sincerely,Hotel Management
5.0分
其他
It was a great experience for me staying at this hotel for two nights, conveniently located, clean, quiet and comfortable bed.
酒店回复: Thank you for your rating.
2.0分
其他
The hotel had water logging on a floor and hence could not accommodate me. I had to walk down the road to a different hotel and get a room.
This is bad
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酒店回复: Dear Srini,Thank you for sharing your feedback. We regret the inconvenience you encountered during your visit. While unforeseen situations can occasionally arise, we understand how disruptive this was to your plans and truly regret that we were unable to provide accommodations as intended. Your experience is not the standard we strive to uphold. We’re actively addressing such concerns to help prevent future occurrences and hope to welcome you back for a smoother stay.Sincerely,Hotel Management
设施：比较陈旧
卫生：一般
环境：周边有餐饮
服务：年轻的态度不错，年纪大的一般
Poor shabby condition
I have never stayed in a hotel with such shabby condition!
There were no tissues,no shampoo,2 small bath towels2 wash cloths,one hand towel.
The carpet was so gross,filthy!
Worn out hotel. Sour smell in room. Kitchenette with nothing, and only a small bar of soap in the bathroom. But a safe neighborhood close to the interstate.
My reservation was canceled by the hotel before my arrival due to a plumbing issue, but I didn’t receive any information about that until I arrived learned I had no room. Had to find another hotel at 9pm on a Saturday night.
Easy check in quiet. The side doors were unlocked at night didn’t need the key card to get back in. Thought the king size room would be nicer
I didn't have high expectations based on the overall 7.0 rating. However, I did not anticipate the rooms and overall facility to be as filthy as it was. A repulsive smell permeated the room I was given. After two nights of no sleep due to the severity of the smell, I communicated the issues to the manager who moved me to another slightly less disgusting room, and agreed to remediate the situation by discounting my rate. Several follow-up attempts I made to contact the manager were subsequently ignored. I do not recommend staying at this neglected facility.
The room was dirty, stains everywhere and globs of things flung on walls in each room. The shower dripped non-stop. Pillows were flat. The room smelled horrible. No coffee or breakfast, like the description suggested. People wandering around outside, standing in bushes, made me uncomfortable. Lots of yelling heard throughout the stay. Staff asked me if I used a “ghost card” when checking in, which I’m not sure even is to begin with, when I asked why the card used to hold the room was charged instead of paying at the property like I selected and paid extra for. This was a true “you get what you pay for” property. Very unhappy.
Terrible stay....
Our room was sub-par to say the least. Carpet was terrible, Just filthy. Old BBQ sauce on the table. The Television was old and outdated. Not to mention whoever was staying in the room above was up at 1am in the morning running, jumping, etc.
It was a great experience for me staying at this hotel for two nights, conveniently located, clean, quiet and comfortable bed.
The hotel had water logging on a floor and hence could not accommodate me. I had to walk down the road to a different hotel and get a room.
This is bad