酒店回复: Dear Christina, Thank you for sharing your experience with us. We regret that your stay did not reflect the level of comfort and care we strive to provide. Your observations regarding the cleanliness and amenities have been carefully noted and will be shared with our leadership team for attention. We greatly value candid feedback, as it allows us to identify opportunities for improvement and strengthen the guest experience. While we are disappointed to hear of your impressions, we truly appreciate the time you took to let us know. We hope future visits may better reflect our commitment to hospitality.Sincerely,Hotel Management
酒店回复: Dear Guest, Thank you for sharing your experience with us. We are pleased to learn that you found the mattress and pillows comfortable. However, we sincerely regret that the overall condition of the room and the limited breakfast options did not meet your expectations. Your insights are invaluable, and we will ensure your feedback is communicated to our leadership team to drive improvements. We appreciate your choice to stay with us and sincerely hope you will consider allowing us another opportunity to provide you with the exceptional experience you deserve.Sincerely,Hotel Management
酒店回复: Dear Yuko, Thank you for commenting on your recent experience at our property. Our objective is to ensure that all guests are well-informed about our hotel and amenities. We apologize for any potential miscommunication on our part. It is common for guests to bring personal items to utilize in their suites, and therefore, we offer complimentary hair dryers and toiletries upon request at the front desk. Additionally, to maintain cleanliness, we store the kitchenware at the front desk. Your concerns hold significant importance for us, and we appreciate your candid feedback as it aids us in identifying areas for enhancement. We hope that you will give us another chance to serve you better the next time you are in the area.Sincerely,Hotel Management
2.0分
情侣出游
Whole property needs to upgraded. TVs are old furniture is old everything I just out of date compared to every other extended stays I’ve been too
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酒店回复: Dear Dionte, Thank you for sharing your observations. We truly regret that certain aspects of your visit did not meet your expectations. Guest comfort and satisfaction are very important to us, and your feedback regarding the condition of the property has been noted. Comments like yours are valuable, as they help guide improvements to better serve those who stay with us. We appreciate your honesty and the time you took to provide this input. It is our hope that in the future we can offer you a more refreshed and enjoyable experience that reflects the high standards we strive to maintain.Sincerely,Hotel Management
3.0分
商务出差
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This was a below average hotel. When I need more towels to shower, they didn’t have any ready. When they were ready, the guy said I needed to go back to the room and grab my dirty towels and bring them down. Never experienced that and I travel a lot for work.
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酒店回复: Dear Josh, Thank you for taking the time to share your thoughts. We regret that your experience did not fully meet your expectations, as providing attentive service and comfort is important to us. Your feedback helps us understand areas where we can enhance guest care. We appreciate you bringing this to our attention, as it allows us to continue improving. It’s our goal to make every stay as seamless as possible, and we hope you might give us another opportunity in the future to offer a more comfortable and accommodating experience that reflects the quality we strive to deliver.Sincerely,Hotel Management
4.0分
商务出差
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Overall good stay. The room smelled “musty”. You have to ask for the cooking supplies, plates, toast, coffee make. Would’ve been nice to have already. For the price it’s ok.
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酒店回复: Dear Laura,Thank you for choosing Extended Stay America. We are glad to hear your stay overall was positive and that you found value in your visit. We also appreciate your concerns regarding the condition of your room and the convenience of in-room items, and we will use them to enhance future stays. Your feedback helps us improve, and we look forward to seeing you soon.Sincerely,Hotel Management
2.0分
其他
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Butterface
I would say this hotel is a Butterface, looks nice from the outside but once you get in to the lobby you can see why it’s so cheap. And then she turns around and faces you once you get to the room, terrible! I wouldn’t be surprised if this hotel has an hourly charge. You can do much better this place was a dump!!
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酒店回复: Dear Daniel, Thank you for sharing your perspective. We regret that your experience did not meet expectations and that the room and lobby did not provide the level of comfort or quality you were hoping for. Your feedback is important and will be shared to ensure improvements are made for future guests. We hope to provide a more positive experience should you choose to stay with us again.Sincerely,Hotel Management
1.0分
情侣出游
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The refrigerator wasn’t working because it’s installed on the wrong side of the cabinet and was unvented. The AC was struggling and noisy all night. Definitely not soundproof rooms because you could hear everything going on around you. The bed was not comfortable and we struggled to sleep. The property is in serious need of maintenance everywhere. And $150 deposit for such an experience - insane. Also no elevator - had to lug suitcases up stairs. Their pool was lagoon looking water and murky - obviously not maintained.
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酒店回复: Dear Heather, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, as we continually grow and improve based on our guests' feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay you deserve!Sincerely,Hotel Management
2.0分
商务出差
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The hotel is decent just to rest if you really have to The receptionist at night was rude he wasn’t very nice .Hallway smells weird and the room smells like smoke. People staying was questionable. I would not recommend .
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酒店回复: Dear Rocio, Thank you for sharing your feedback. We're sorry to learn that your experience did not meet expectations and that certain aspects of your stay caused discomfort. It's disappointing to hear that interactions at the front desk and the overall environment left a negative impression. We strive to provide a clean, respectful, and welcoming atmosphere for all, and your comments are being taken seriously as we work toward necessary improvements. We value your patronage and hope you will stay with us again. We are confident you will have a much-improved experience.Sincerely,Hotel Management
性价比很高。安全、干净，客服也挺好的。
家具非常老旧，急需翻新。房间不干净。我们不得不先打扫厕所。噪音很大。空调还能用。前台提供早餐：松饼、燕麦棒、速溶麦片、茶和咖啡。
我们本来也考虑过回程住这家酒店，因为离机场不远，但我们很快就取消了。我们不推荐这家酒店。
不值这个价
优点：1 舒适的床垫和枕头。但是房间看上去有些老旧，早餐也只是前台提供的松饼、麦片和咖啡！房间里没有制冰机或咖啡机。
房间内不提供吹风机、马克杯和咖啡机，需要向前台询问。早餐有星巴克咖啡放在桌上供客人免费享用，但食物放在前台。您需要询问。
Whole property needs to upgraded. TVs are old furniture is old everything I just out of date compared to every other extended stays I’ve been too
This was a below average hotel. When I need more towels to shower, they didn’t have any ready. When they were ready, the guy said I needed to go back to the room and grab my dirty towels and bring them down. Never experienced that and I travel a lot for work.
Overall good stay. The room smelled “musty”. You have to ask for the cooking supplies, plates, toast, coffee make. Would’ve been nice to have already. For the price it’s ok.
Butterface
I would say this hotel is a Butterface, looks nice from the outside but once you get in to the lobby you can see why it’s so cheap. And then she turns around and faces you once you get to the room, terrible! I wouldn’t be surprised if this hotel has an hourly charge. You can do much better this place was a dump!!
The refrigerator wasn’t working because it’s installed on the wrong side of the cabinet and was unvented. The AC was struggling and noisy all night. Definitely not soundproof rooms because you could hear everything going on around you. The bed was not comfortable and we struggled to sleep. The property is in serious need of maintenance everywhere. And $150 deposit for such an experience - insane. Also no elevator - had to lug suitcases up stairs. Their pool was lagoon looking water and murky - obviously not maintained.
The hotel is decent just to rest if you really have to The receptionist at night was rude he wasn’t very nice .Hallway smells weird and the room smells like smoke. People staying was questionable. I would not recommend .