酒店回复: Dear Diego, We are delighted you enjoyed your stay at Extended Stay America. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to Middleburg.Sincerely,Hotel Management
3.0分
其他
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酒店
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酒店回复: Dear Monica,Thank you for sharing your thoughts. It sounds like your experience may not have been as comfortable as intended, and we regret hearing that. Ensuring a pleasant and relaxing environment for all guests is important, and we aim to address any discomfort promptly when brought to our attention. Your feedback helps us continue improving, and we hope to have the opportunity to provide you with a more enjoyable stay in the future.Sincerely,Hotel Management
5.0分
家庭亲子
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好的
2.0分
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This was a poor stay. The beds were not comfortable, the hide a bed couch was so uncomfortable my 9 year old chose an air mattress instead. The hotel has an awkward layout. The check in was slow. I would not stay here again.
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酒店回复: Dear Jeff, Thank you for sharing your experience. We are sorry to hear that your stay did not meet your expectations. We regret that the comfort of the beds and the layout of the hotel impacted your visit. Additionally, the check-in process did not meet your or your family’s expectations. Your feedback is important to us, and we’re reviewing these concerns with our team to identify areas for improvement. We understand how frustrating it is when a stay doesn’t feel restful, and we appreciate you taking the time to let us know. We hope to make things right and restore your confidence in our property.Sincerely,Hotel Management
3.0分
家庭亲子
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Friendly staff, but building was very run down, nasty carpet in room, nothing updated - A/C ran all night but room stayed very damp . There was no coffee in the morning, and you should not advertise any "breakfast provided"
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酒店回复: Dear Sharon, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, as we continually grow and improve based on our guests' feedback. Considering our friendly staff, we look forward to the opportunity to host you again in the future and provide you with the seamless stay you deserve.Sincerely, Hotel Management
3.0分
其他
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The carpets looked dingy the bathroom floor and Kitchen floors had linoleum like floors and they hadn’t been mopped or cleaned because we took a wet rag and rubbed the floor and it was black from all the dirt on the floor the hallways and stuff smelt musky
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酒店回复: Dear Jerry, Thank you for taking the time to share your experience. We regret that the overall condition and upkeep of the flooring and common areas did not meet your expectations. Cleanliness is an essential part of the stay we aim to provide, and your feedback highlights areas where we must do better. Please know your comments have been shared with our housekeeping team to ensure greater attention to detail moving forward. We appreciate your input and hope you will allow us another chance to provide a more comfortable and refreshed experience in the future.Sincerely, Hotel Management
1、从市中心搭乘地铁，brookpark下车，然后换乘Bus。
2、地处偏僻，但是靠近机场。
3、房间够大，卫生也不错，也很安静。
4、有早餐，但是太差，建议自己去超市补充牛奶和面包。
5、附近Max&Ermas餐厅的牛排很棒，服务热情。
6、克利夫兰，还会来这里出差。
7、前台略显冷漠，但是价格很优惠。
房间非常宽敞，位置便利，环境很好，停车方便，还提供各种厨房设施。
酒店挺好的
很不错的酒店
伟大的
酒店
好的
This was a poor stay. The beds were not comfortable, the hide a bed couch was so uncomfortable my 9 year old chose an air mattress instead. The hotel has an awkward layout. The check in was slow. I would not stay here again.
Friendly staff, but building was very run down, nasty carpet in room, nothing updated - A/C ran all night but room stayed very damp . There was no coffee in the morning, and you should not advertise any "breakfast provided"
The carpets looked dingy the bathroom floor and Kitchen floors had linoleum like floors and they hadn’t been mopped or cleaned because we took a wet rag and rubbed the floor and it was black from all the dirt on the floor the hallways and stuff smelt musky