酒店回复: Dear Diego, We are delighted you enjoyed your stay at Extended Stay America. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to Middleburg.Sincerely,Hotel Management
3.0分
其他
原文
翻译提供方：Google
酒店
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酒店回复: Dear Monica,Thank you for sharing your thoughts. It sounds like your experience may not have been as comfortable as intended, and we regret hearing that. Ensuring a pleasant and relaxing environment for all guests is important, and we aim to address any discomfort promptly when brought to our attention. Your feedback helps us continue improving, and we hope to have the opportunity to provide you with a more enjoyable stay in the future.Sincerely,Hotel Management
5.0分
家庭亲子
原文
翻译提供方：Google
好的
4.0分
商务出差
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The room was clean, however the dishwasher had a note that it was out of order. The knob’s on the stove had no marking to know what temperature you were cooking on. Sofa bed mattress was awful and shouldn’t be listed as an option for someone to sleep on.
The staff was very friendly and the area felt safe. The elevator made a loud bang when going down but staff stated it was safe and being worked on.
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酒店回复: Dear Guest, Thank you for choosing to stay with us at Extended Stay America and for taking the time to share your review. We are pleased that, with the exception of a few issues, you had a pleasant stay overall. We value your comments, which help us improve our services, and we hope to provide you with a more comfortable experience on your next visit. Sincerely,Hotel Management
2.0分
其他
Large room. Kitchen.
Horrible smell in hallway, slightly in room.
All furniture had rips.
Not clean.
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酒店回复: Dear Guest, Thank you for your feedback. We are glad to hear that you appreciated the spacious room and the convenience of having a kitchen. However, we are sorry that cleanliness concerns and the condition of the furniture impacted your stay. This is not the standard we strive to maintain, and your comments have been shared with our housekeeping and maintenance teams for immediate attention. We appreciate you bringing these issues to our attention and are committed to making improvements to ensure a more comfortable and welcoming experience for all our guests.Sincerely, Hotel Management
3.0分
家庭亲子
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The staff was great. The property is older and needs updating. The halls smelled like curry cooking, and lots of other food smells. The room was very spacious, but outdated.
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酒店回复: Dear Dana, Thank you for your thoughtful review. It is wonderful that our team made a positive impression and that you appreciated the roomy layout of your suite. We also recognize your remarks regarding the property and the aromas in the hallways. Your observations are helpful as we focus on ensuring a more pleasant experience throughout the hotel. We look forward to the opportunity to host your visit in the future.Sincerely,Hotel Management
1、从市中心搭乘地铁，brookpark下车，然后换乘Bus。
2、地处偏僻，但是靠近机场。
3、房间够大，卫生也不错，也很安静。
4、有早餐，但是太差，建议自己去超市补充牛奶和面包。
5、附近Max&Ermas餐厅的牛排很棒，服务热情。
6、克利夫兰，还会来这里出差。
7、前台略显冷漠，但是价格很优惠。
房间非常宽敞，位置便利，环境很好，停车方便，还提供各种厨房设施。
酒店挺好的
很不错的酒店
伟大的
酒店
好的
The room was clean, however the dishwasher had a note that it was out of order. The knob’s on the stove had no marking to know what temperature you were cooking on. Sofa bed mattress was awful and shouldn’t be listed as an option for someone to sleep on.
The staff was very friendly and the area felt safe. The elevator made a loud bang when going down but staff stated it was safe and being worked on.
Large room. Kitchen.
Horrible smell in hallway, slightly in room.
All furniture had rips.
Not clean.
The staff was great. The property is older and needs updating. The halls smelled like curry cooking, and lots of other food smells. The room was very spacious, but outdated.