Everything was good but there was hair in the sink from someone shaving.And the pillows were horrible..Very uncomfortable
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Detroit - Farmington Hills. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the state of the sink and the pillows.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Very truly yours,LeahRed Roof ManagementRediResponse Specialist
2.0分
商务出差
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This place a real hit or miss depending on room I guess ,was here few months ago and it was great my last stay was bad tho ,room smelled bad, was dirty and there were flies coming out the sink or tub drain hell even the toilet hadn’t been flushed since the last occupancy 😫 Luckily it was just a one nightstay but next time ill think twice before booking here
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酒店回复: Dear Valued Guest,I appreciate you sharing your feedback following your stay at the Red Roof Inn Detroit - Farmington Hills. I was disheartened to read that your stay fell short of your expectations due to the smell and the insects you mentioned. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,DevineRed Roof ManagementRediResponse Specialist
1.0分
商务出差
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Found roaches in my room brought it staffs attention asap.
They sprayed room said it was safe. I went back in for 3 hours found 2 more roaches and started getting bit by what seems like lice they moved rooms but seem unphased buy the issue.
They moved my room i cheched out out the next dat and will not be back!
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酒店回复: We Apologize for the inconvenience, we did try to resolve the Issue and did everything we could but still couldn't live up to your expectations. We Apologize for your unpleasant experience.
3.0分
其他
Sink in bathroom never drained,bugs,live there guests boom box,had to involve office.,won't go back.
1.0分
其他
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Light over sink was out and no one could remedy the situation; the mini fridge made loud noises all night; the room smelled of cigarette smoke. Our original room had someone's backpack in it.
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酒店回复: Dear Ciel,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Detroit - Farmington Hills. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were disappointed that the light over the sink was non-functional and that you were unhappy with the noisy mini fridge during your stay.I will make sure to share your comments with the rest of our team. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you again for sharing your experience and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely, JoeRed Roof ManagementRediResponse Specialist
2.0分
其他
Drains I bathroom were clogged . Lost power for no reason and the internet was a hit or miss
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酒店回复: Dear Carol,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Detroit - Farmington Hills. We sincerely appreciate your comments and we're very sorry to hear about the issues you experienced with the clogged drains, power outage, and unreliable internet during your stay. This is certainly not the experience we want our guests to have, and I understand your frustration. We aim to deliver a positive experience for all our guests and we're disheartened that this was your takeaway during your visit.I will make sure to share your comments with the rest of our team. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,JoeRed Roof ManagementRediResponse Specialist
由于是朋友饭局需要，到了法明顿，就住在这酒店，性价比挺高的，床很干净很大也舒服。停车位充足，免费停车。房间还有办公桌，挺方便的。就是那个水龙头较为特别，要拔一下才出水。
交通方便，性价比高
坏的
几乎全是脏的
Everything was good but there was hair in the sink from someone shaving.And the pillows were horrible..Very uncomfortable
This place a real hit or miss depending on room I guess ,was here few months ago and it was great my last stay was bad tho ,room smelled bad, was dirty and there were flies coming out the sink or tub drain hell even the toilet hadn’t been flushed since the last occupancy 😫 Luckily it was just a one nightstay but next time ill think twice before booking here
Found roaches in my room brought it staffs attention asap.
They sprayed room said it was safe. I went back in for 3 hours found 2 more roaches and started getting bit by what seems like lice they moved rooms but seem unphased buy the issue.
They moved my room i cheched out out the next dat and will not be back!
Sink in bathroom never drained,bugs,live there guests boom box,had to involve office.,won't go back.
Light over sink was out and no one could remedy the situation; the mini fridge made loud noises all night; the room smelled of cigarette smoke. Our original room had someone's backpack in it.
Drains I bathroom were clogged . Lost power for no reason and the internet was a hit or miss