酒店回复: Dear Guest,Thank you for sharing your feedback. We are pleased that you stayed with us and took the time to provide your thoughts. We regret that noise from other guests and the condition of your bathroom impacted your stay. Please be assured that we are addressing these concerns with both our housekeeping and guest management procedures to improve comfort and cleanliness for all future guests. Your comments are valuable in helping us maintain a safer and more pleasant environment.Sincerely, Hotel Manager
酒店回复: Dear Guest,We’re very sorry to hear about your experience. This is far below the standard we aim to provide, and we appreciate your detailed feedback. We will address the issues you mentioned immediately to ensure our rooms and amenities meet the expectations of our guests.Sincerely, Hotel Manager
5.0分
其他
原文
翻译提供方：Google
出色地
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酒店回复: Dear Guest,Thank you for the perfect 10/10 rating! We’re delighted to know you had an excellent stay. We truly appreciate your support and look forward to welcoming you back again soon!Sincerely, Hotel Manager
5.0分
其他
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Pleasantly impressed! One of the cleanest hotels we’ve stayed at — comfy bed, hot shower, and super friendly staff. The grab-and-go breakfast was great too. We often travel through the state from Northern Ontario to London for medical trips, and this will definitely be our regular stop. Highly recommend!
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酒店回复: Dear Guest,Thank you so much for your wonderful feedback! We're delighted to hear that our clean rooms, comfortable beds, hot showers, and friendly team made your stay enjoyable. It means a lot that you plan to make us your regular stop during your travels. We truly appreciate your recommendation and look forward to welcoming you back on your next trip!Sincerely, Hotel Manager
3.0分
其他
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There was not much other than bagels and toast and muffins for breakfast. The bedrooms were a little dirty. There was some trash under the bed a bottle that somebody left.
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酒店回复: Dear Lisa,We are glad that your stay included some positive moments, including having breakfast options available and the overall convenience of the visit. Your feedback also brings attention to areas that need improvement, especially the limited variety in the breakfast selection and the cleanliness issues you encountered in the room. Discovering items left behind is not the experience we want for any guest, and your comments help guide important refinements. We are strengthening these details to provide a more consistent stay.Sincerely,Hotel Manager
3.0分
家庭亲子
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The food was inedible. We had to go to Wendy's which was awful and took 45 min to get the wrong food. We should not be charged for breakfast if the food cannot be eaten. Gal in the morning was nice.
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酒店回复: Dear Guest,Thank you for your feedback. We're very sorry to hear about your experience with breakfast and understand your frustration. We’re glad our morning staff made a positive impression, and we’ll be reviewing your comments to improve our offerings. We appreciate you bringing this to our attention.Sincerely, Hotel Manager
2.0分
其他
Old out dated, very small breakfast, premade omelet with cheese, ceral, bagels and waffles. Pool is only 3.5 foot
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酒店回复: Dear Guest,We appreciate you taking the time to share your feedback about your recent stay with us. We are glad you found some of our breakfast options convenient and enjoyed having a pool available on-site. However, we understand your concerns regarding the age of our property, limited breakfast selection, and pool depth. Your comments are valuable, and we will review them with our management team to explore ways to enhance our amenities and guest experience in the future.Sincerely, Hotel Manager
5.0分
其他
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Ac seemed to be broken in my room but it was cool enough it didn't matter. None if the settings seemed to work but I also didn't inform staff since it wasn't a big deal
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酒店回复: Dear Guest,Thank you, Melissa, for your wonderful rating and kind feedback. We are delighted that you had a pleasant stay and appreciated the comfort of your room. Your note about the air conditioning is helpful, and we will ensure it is checked. We look forward to welcoming you again soon.Sincerely, Hotel Manager
非常不错的酒店，干净整洁，服务也很棒。早餐很好吃。
快速便捷的清洁住宿
凌晨1点，我们被隔壁房间一群孩子吵醒了，他们喝酒、摔玻璃瓶，还用吱吱作响的门拍视频。我出去跟他们客气地说，嘿，我的孩子在这里睡觉，他们凌晨3点还吵闹！所以我早上告诉了前台。他们不会给我退款，因为我是通过*******预订的。还有，别看浴室的天花板和肥皂下面。太恶心了。
网上图片和酒店看起来不一样。我们入住的房间类型与我们在网上预订的不一样。房间和地毯感觉很潮湿。房间很干净，但床单底部有污渍。浴室和淋浴间的墙壁上有洞。淋浴间的天花板也有一些损坏。浴室里还发现了一些虫子和蜘蛛。免费早餐没有供应。他们补充了冷食。我们没有住预订的第二晚。
出色地
Pleasantly impressed! One of the cleanest hotels we’ve stayed at — comfy bed, hot shower, and super friendly staff. The grab-and-go breakfast was great too. We often travel through the state from Northern Ontario to London for medical trips, and this will definitely be our regular stop. Highly recommend!
There was not much other than bagels and toast and muffins for breakfast. The bedrooms were a little dirty. There was some trash under the bed a bottle that somebody left.
The food was inedible. We had to go to Wendy's which was awful and took 45 min to get the wrong food. We should not be charged for breakfast if the food cannot be eaten. Gal in the morning was nice.
Old out dated, very small breakfast, premade omelet with cheese, ceral, bagels and waffles. Pool is only 3.5 foot
Ac seemed to be broken in my room but it was cool enough it didn't matter. None if the settings seemed to work but I also didn't inform staff since it wasn't a big deal