酒店回复: Dear Maria, We are sorry to hear that your room did not meet your expectations and that you had cleanliness issues while with us. This is not the experience we want any of our guests to have, and we apologize for the discomfort it may have caused you. Your comments have been shared with our housekeeping team for immediate review and correction going forward. Thank you for bringing this to our attention. We appreciate your patience and hope you'll consider giving us another opportunity to provide a better stay.Sincerely,Hotel Management
1.0分
商务出差
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The front desk service was awesome. The person that day was great and super helpful. That is where the good part ends. The location is tired and appears to be used as temporary housing. The room was tired and in rough shape. I could see that an attempt was made to clean the room, as best as could be done. The body odor smell was overpowering. The furniture was worn out, the tv an afterthought. Just not good. We immediately left, less than 5 minutes in the room. Pictures are very misleading as this might have been at a better time. The parking lot had cars that seemed to be storage locations. Again when we decided to leave the host was awesome even refunding our money. I wrote to the manager to share the awesome customer experience - but that could not save the dismal property.
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酒店回复: Dear Amery, We sincerely apologize for the inconvenience and discomfort you experienced during your stay. What you’ve described is not the level of service we aim to provide, and we deeply regret that we did not meet your expectations. Your feedback regarding room cleanliness and service availability has been shared with our management team for immediate review. We take these concerns seriously and are committed to making the necessary improvements to ensure a better experience for all our guests. Considering our helpful team, we hope you’ll consider giving us another opportunity in the future to provide the quality and care you deserve.Sincerely,Hotel Management
1.0分
其他
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A sign at the front desk said all employees wear panic buttons and the manager checking guests in was behind a thick plexiglass. 4 police cars were present, removing a couple for spousal dispute, while also asking management to identify a room card of someone who had just committed a crime. Dogs barked from behind several room doors. Had reserved a room with cooking facilities - had to request dishes, utensils, pots and pans from the front desk and carry them in bus tubs up to the room. The room was dirty: took a filthy chair back down to the front desk to exchange for a clean one; asked for a broom to sweep the floor and requested a hairdryer missing from the room. Upon closer inspection, saw the bedding covered in gross white bodily fluids; the toilet was not clean. Promptly checked out and requested a refund. Another hotel said guests come to them from this hotel, which they believe is being used as a shelter. It is unsafe and filthy. Another guest said they went to the wrong room by mistake and their key opened a different guest’s room and they walked right in. Shame on this hotel manager and chain for misleading visitors into thinking it is a traditional hotel.
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酒店回复: Dear Carolyn, We are truly sorry for the challenges you encountered during your stay. Your concerns about cleanliness, security, and overall comfort are taken very seriously, as these do not reflect the standards we aim to provide. We are reinforcing safety measures and key card security protocols to ensure guest confidence. Our team strives to deliver a welcoming and secure environment, and your input helps us improve. Please know that we are committed to maintaining a welcoming and comfortable atmosphere for every guest, and your feedback will be shared with our team to ensure the concerns you mentioned are adequately addressed. We truly appreciate you bringing this to our attention and would greatly appreciate the chance to welcome you back in the future so we can provide you with a much better stay.Sincerely,Hotel Management
3.0分
家庭亲子
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The room was OK. It seemed clean, but there was an unpleasant odor almost like a BO type of smell when we walked into the room. I found a pair of old socks in the corner under the sink in the bathroom and think that maybe the smell was coming from that, but it still lingered after I disposed of the socks.
There was no conditioner provided with the shampoo.
The breakfast is extremely limited. There wasn't any milk for the coffee, just artificial creamer. Any fruit, a banana, orange or apple would've been nice.
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酒店回复: Dear KERRY, We sincerely apologize for the odor you experienced and the overlooked item in the bathroom. This is not acceptable, and we will address this with our housekeeping team to ensure thorough inspections. We also appreciate your comments about missing amenities and breakfast options, as we continually look for ways to improve guest satisfaction. Your feedback is extremely valuable to us. We hope to provide you with a more pleasant experience and welcome you back soon.Sincerely,Hotel Management
2.0分
其他
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OK for a stopover
Staff were friendly. Room had clearly been cleaned but just had a bit of a grotty/old feel to it. Occasional smell of smoke, maybe from neighbouring rooms. We were only there for one night, so it was fine for that.
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酒店回复: Dear Jacqueline, Thank you for sharing your feedback regarding your recent stay. We are pleased to hear that you found our staff friendly and appreciated the cleanliness of your room. We apologize for the occasional smoke odor and for the aged feel of the room, and please know that your comments have been shared with our housekeeping and maintenance teams for improvement. We are always looking for ways to enhance guest comfort while maintaining a welcoming environment. Your input is valuable to us, and we hope to provide an even better experience during your next visit. Sincerely, Hotel Management
3.0分
其他
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Meh
The pillows were thin as well as the blankets. It wasn’t a comfortable sleep. The toilet needed to be secured better to the floor and the shower curtain was drooping, causing the shower curtain to not close all the way.
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酒店回复: Dear Harry, We regret to hear that your stay was not as comfortable as you expected. We sincerely apologize for the issues you mentioned regarding the pillows, blankets, and overall sleep quality, as well as the maintenance concerns with the toilet and shower curtain. Please know that your feedback has been shared with our housekeeping and maintenance teams so these matters can be addressed promptly. We value your input, as it helps us improve our services, and we hope to provide you with a much more comfortable stay next time.Sincerely,Hotel Management
3.0分
家庭亲子
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Location and surroundings were good. The pavement directly to the front entrance could use some power washing. Although inside was pretty clean. Staff at the front desk were attentive and pleasant.
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酒店回复: Dear Marietta, Thank you for sharing your experience with us. We are delighted to know you appreciated our convenient location, clean interiors, and the attentive service provided by our front desk team. Your kind words about our staff mean a lot to us. We also value your observation regarding the pavement and agree that a fresh look enhances the guest experience. Please know we have shared this feedback with our maintenance team for immediate attention. Your satisfaction is our priority, and we look forward to welcoming you back for an even better stay in the future.Sincerely,Hotel Management
2.0分
家庭亲子
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Dirty! Gunk around bottom of bathroom sink faucets. Carpet dirty. Visible strands of dust hanging from lamp shades. Free Breakfast? Only if you consider coffee (no decaf available!), hot water and packages of oatmeal a breakfast. No eggs. No Juice. No muffins. No yogurt. Claim of free breakfast is a complete rip-off. Place looked like it had been built in 1990 and never upgraded. Anybody who rates this place as more than 3 out of 10 is packing the reviews! Staff was helpful and I have no complaints about them.
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酒店回复: Dear Stephen, We sincerely apologize for the cleanliness concerns you encountered, including the bathroom fixtures, carpet, and lamp shades. This is not the standard we strive to uphold, and your comments have been shared with our housekeeping team for immediate attention. We also regret that our limited breakfast options did not meet your expectations and will review ways to improve guest satisfaction in this area. We appreciate your acknowledgment of our helpful staff, as they work hard to assist our guests. Your feedback is invaluable, and we hope to have the opportunity to welcome you back.Sincerely,Hotel Management
1.0分
其他
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Concerns with Hotel Conditions and Air Quality
This hotel lacks proper airflow and ventilation, resulting in a consistently humid environment. The air smells strongly of cigarettes, poorly masked by air freshener. Additionally, there is visible mold on the hallway ceiling. Overall, the conditions are unacceptable for a comfortable or safe stay.
5.0分
其他
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Truely Pleasant Extended Stay
I stayed for a week and a half to visit family and take care of some business. Glad I found this property. I lived in Hackettstown for 21 years and came back for a visit. Perfect location, as I had to travel between Hackettstown, Newton, Toms River and Allentown. Room was comfortable, but the mattress creaked whenever I sat up in bed. The shower curtain could have used a fabric freshener. The A/C was one of the quieter ones and kept the room comfortable. I definitely made use of the coffee maker and fridge, both of which worked well. The staff were courteous and accommodating. As there aren't many choices for lodging in the area, I was very happy I found this location, and I would stay here again next time.
我们住了一晚，我真的不喜欢这个房间，它有点脏，而且还有难闻的气味。
The front desk service was awesome. The person that day was great and super helpful. That is where the good part ends. The location is tired and appears to be used as temporary housing. The room was tired and in rough shape. I could see that an attempt was made to clean the room, as best as could be done. The body odor smell was overpowering. The furniture was worn out, the tv an afterthought. Just not good. We immediately left, less than 5 minutes in the room. Pictures are very misleading as this might have been at a better time. The parking lot had cars that seemed to be storage locations. Again when we decided to leave the host was awesome even refunding our money. I wrote to the manager to share the awesome customer experience - but that could not save the dismal property.
A sign at the front desk said all employees wear panic buttons and the manager checking guests in was behind a thick plexiglass. 4 police cars were present, removing a couple for spousal dispute, while also asking management to identify a room card of someone who had just committed a crime. Dogs barked from behind several room doors. Had reserved a room with cooking facilities - had to request dishes, utensils, pots and pans from the front desk and carry them in bus tubs up to the room. The room was dirty: took a filthy chair back down to the front desk to exchange for a clean one; asked for a broom to sweep the floor and requested a hairdryer missing from the room. Upon closer inspection, saw the bedding covered in gross white bodily fluids; the toilet was not clean. Promptly checked out and requested a refund. Another hotel said guests come to them from this hotel, which they believe is being used as a shelter. It is unsafe and filthy. Another guest said they went to the wrong room by mistake and their key opened a different guest’s room and they walked right in. Shame on this hotel manager and chain for misleading visitors into thinking it is a traditional hotel.
The room was OK. It seemed clean, but there was an unpleasant odor almost like a BO type of smell when we walked into the room. I found a pair of old socks in the corner under the sink in the bathroom and think that maybe the smell was coming from that, but it still lingered after I disposed of the socks.
There was no conditioner provided with the shampoo.
The breakfast is extremely limited. There wasn't any milk for the coffee, just artificial creamer. Any fruit, a banana, orange or apple would've been nice.
OK for a stopover
Staff were friendly. Room had clearly been cleaned but just had a bit of a grotty/old feel to it. Occasional smell of smoke, maybe from neighbouring rooms. We were only there for one night, so it was fine for that.
Meh
The pillows were thin as well as the blankets. It wasn’t a comfortable sleep. The toilet needed to be secured better to the floor and the shower curtain was drooping, causing the shower curtain to not close all the way.
Location and surroundings were good. The pavement directly to the front entrance could use some power washing. Although inside was pretty clean. Staff at the front desk were attentive and pleasant.
Dirty! Gunk around bottom of bathroom sink faucets. Carpet dirty. Visible strands of dust hanging from lamp shades. Free Breakfast? Only if you consider coffee (no decaf available!), hot water and packages of oatmeal a breakfast. No eggs. No Juice. No muffins. No yogurt. Claim of free breakfast is a complete rip-off. Place looked like it had been built in 1990 and never upgraded. Anybody who rates this place as more than 3 out of 10 is packing the reviews! Staff was helpful and I have no complaints about them.
Concerns with Hotel Conditions and Air Quality
This hotel lacks proper airflow and ventilation, resulting in a consistently humid environment. The air smells strongly of cigarettes, poorly masked by air freshener. Additionally, there is visible mold on the hallway ceiling. Overall, the conditions are unacceptable for a comfortable or safe stay.
Truely Pleasant Extended Stay
I stayed for a week and a half to visit family and take care of some business. Glad I found this property. I lived in Hackettstown for 21 years and came back for a visit. Perfect location, as I had to travel between Hackettstown, Newton, Toms River and Allentown. Room was comfortable, but the mattress creaked whenever I sat up in bed. The shower curtain could have used a fabric freshener. The A/C was one of the quieter ones and kept the room comfortable. I definitely made use of the coffee maker and fridge, both of which worked well. The staff were courteous and accommodating. As there aren't many choices for lodging in the area, I was very happy I found this location, and I would stay here again next time.