酒店回复: Dear Francisco, It’s wonderful to hear you enjoyed such warm and attentive service during your stay. At Extended Stay America, we’re delighted to know our team helped make your time with us pleasant. Your kind words mean a lot, and we’re grateful for your appreciation. We look forward to welcoming you back whenever your travels bring you to the area again.Sincerely,Hotel Management
2.0分
其他
很糟的體驗，房間設備老舊故障，要求修理卻消極反應明早才會處理，有要求換房間卻被拒絕，很糟的體驗。
前台服務很糟，態度消極。
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酒店回复: Dear Guest, Thank you for taking the time to share your feedback. We sincerely apologize for the issues you encountered during your stay, particularly with the condition of the room and the service you received. We understand how frustrating it must have been to experience faulty equipment and not have your concerns addressed promptly. This is certainly not the level of service we strive to provide. We take your comments seriously and will be working with our team to ensure that both the maintenance and customer service aspects are improved. Your experience is important to us, and we will use your feedback to make necessary changes. We hope you will consider giving us another chance in the future, and we truly appreciate your input.Sincerely,Hotel Management
1.0分
其他
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I had one of the worst hotel experiences of my life at this Extended Stay. I arrived expecting a confirmed reservation, only to be told I could not check in because the property was conducting an audit. This was never communicated in advance, and there was no warning that my reservation might not actually guarantee me a room.
The staff offered no solutions and left me stranded after traveling, with no place to stay. What makes this even worse is that Extended Stay hides this policy — they do not tell you that during certain times (like audits) check-in may be denied. Imagine booking a hotel, showing up, and then being turned away with no explanation other than “audit.”
This is completely unacceptable for any hospitality business. Guests should be informed of these policies clearly before booking. The fact that they take your reservation, hold your payment information, and then refuse to honor it without warning is dishonest and unprofessional.
Bottom line: Do not stay here. Check-in is NOT guaranteed, no matter what your confirmation says. Save yourself the frustration and book somewhere else where reservations are actually respected.
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酒店回复: Dear Jeovanny, Thank you for sharing your detailed feedback. We are truly sorry for the experience you had during your recent visit. We understand how disappointing it must have been to arrive after traveling and not be able to check in as expected. Your experience matters to us, and we appreciate you bringing this to our attention so we can improve. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.Sincerely,Hotel Management
1.0分
其他
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Worst experience of my life! First room give. To us, someone was asleep in the bed. The room had already need assigned to someone else. We called in on a very large, rough looking man who we scared half to death. The next room that was given to us had not been cleaned. Bed unmade, dirty towels on bathroom floor, trash full. We left. Would never in a million years stay here. A lot of shady looking people on premises.
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酒店回复: Dear Shannon, Thank you for sharing the details of your visit. We are truly sorry you were met with such an unsettling situation, from being checked into an occupied room to finding the next space unprepared. We understand how upsetting and uncomfortable that must have been, and it’s very concerning to hear. Your comments will be shared with our team so improvements can be made. We sincerely apologize for the distress this caused and appreciate you bringing it to our attention. We would love another opportunity to not only meet, but surpass your expectations. Sincerely,Hotel Management
1.0分
其他
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Yuck
Terrible. The room had clean bedding and towels. That’s it. It wasn’t cleaned before we came in. Pics show food in the kitchen sink drain, hair in the tub, sticky floor throughout, a NEEDLE shoved down in the bathroom sink drain, some kind of white “cream like” substance on the bathroom counter that was wet and sticky, blood splatter on the floor and bathroom door. In the lobby, a puddle of coffee on the floor that I alerted the staff of when we checked in. The next morning it was still there. This place is disgusting
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酒店回复: Dear Johanna,We sincerely apologize for the condition of your room and the issues you encountered during your stay. We work hard to provide a clean, safe, and comfortable environment; therefore, we regret that this issue compromised your experience. We take this matter very seriously and will ensure that such oversights are not repeated. Your patience during your stay is greatly appreciated. We value your patronage, and we hope to have the privilege of hosting you again in the future, providing you with a flawless and memorable experience that reflects our commitment to excellence.Sincerely,Hotel Management
他们没有制冰机……你得自己制作冰块，如果你带水或者买了水，可以用房间冰箱里提供的冰格制作冰块，只是需要等待。除此之外，从接待员到清洁工或女佣，那地方的工作人员都很粗鲁，我不会再住这里了，如果你住的话祝你好运。
入住时遇到了一个态度非常不友好的前台接待员。走在过道里，臭味扑鼻，走廊上到处都是坐着的孩子，地上全是垃圾。一进房间，简直脏得令人作呕！我们只待了五分钟，就立马订了另一家酒店！房间太脏了，我简直不敢相信他们竟然把这样的房间租出去！
晚上有地方放了几个小时的音乐……也许是教堂？
我还能听到大厅的声音和交通噪音。所以你最好带上耳塞。
另外，浴室门关不上。门太紧了，感觉有被锁在里面的风险。
而且，又没有吹风机！！！
他们给我安排了一间很脏的房间，我花了20分钟才换好，因为他们根本不知道哪些房间是空的。我们不得不挨家挨户敲门才能知道哪个房间是空的。安排太糟糕了。
不卫生
没有热水，水压也不行，我不在乎。预订时遇到很多问题。
服务非常好，而且非常友好，如果我再去 119
很糟的體驗，房間設備老舊故障，要求修理卻消極反應明早才會處理，有要求換房間卻被拒絕，很糟的體驗。
前台服務很糟，態度消極。
I had one of the worst hotel experiences of my life at this Extended Stay. I arrived expecting a confirmed reservation, only to be told I could not check in because the property was conducting an audit. This was never communicated in advance, and there was no warning that my reservation might not actually guarantee me a room.
The staff offered no solutions and left me stranded after traveling, with no place to stay. What makes this even worse is that Extended Stay hides this policy — they do not tell you that during certain times (like audits) check-in may be denied. Imagine booking a hotel, showing up, and then being turned away with no explanation other than “audit.”
This is completely unacceptable for any hospitality business. Guests should be informed of these policies clearly before booking. The fact that they take your reservation, hold your payment information, and then refuse to honor it without warning is dishonest and unprofessional.
Bottom line: Do not stay here. Check-in is NOT guaranteed, no matter what your confirmation says. Save yourself the frustration and book somewhere else where reservations are actually respected.
Worst experience of my life! First room give. To us, someone was asleep in the bed. The room had already need assigned to someone else. We called in on a very large, rough looking man who we scared half to death. The next room that was given to us had not been cleaned. Bed unmade, dirty towels on bathroom floor, trash full. We left. Would never in a million years stay here. A lot of shady looking people on premises.
Yuck
Terrible. The room had clean bedding and towels. That’s it. It wasn’t cleaned before we came in. Pics show food in the kitchen sink drain, hair in the tub, sticky floor throughout, a NEEDLE shoved down in the bathroom sink drain, some kind of white “cream like” substance on the bathroom counter that was wet and sticky, blood splatter on the floor and bathroom door. In the lobby, a puddle of coffee on the floor that I alerted the staff of when we checked in. The next morning it was still there. This place is disgusting