My stay was ok until we started seeing so many roaches in our room from the restroom to the bedrooms
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酒店回复: Dear Joann,We sincerely apologize for the issues you experienced during your stay. The presence of roaches in your room is unacceptable, and your comments have been shared immediately with our housekeeping and pest control teams to address this problem. We appreciate you bringing this to our attention, as it helps us improve the experience for all our guests.Sincerely,Management Team
1.0分
其他
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Dirty- do not recommend
Not a good place to stay at all- it's dirty, musty, other people staying there smoking pot so the whole complex smelled, towels are thin and cheap, bathroom is disgusting and filthy, beds are incredibly squeaky at every movement as if the frame needs to be oiled. Would not at all recommend.
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酒店回复: Dear Jaime,We sincerely apologize for the experience you had during your stay. The issues you mentioned regarding cleanliness, odor, bedding, and overall comfort are very concerning and fall short of the standards we strive to maintain. Your feedback has been shared with our housekeeping and management teams to address these problems immediately. We truly appreciate you bringing these matters to our attention, as it helps us improve the experience for all our guests. We hope to have the opportunity in the future to provide a stay that better reflects the quality we aim to offer.Sincerely,Management Team
3.0分
家庭亲子
Friendly service. Better than expected for motel. Liked that we stayed in a room with the door inside the building (like a hotel).
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酒店回复: Dear Mary,Thank you so much for your kind words! We're delighted to hear you enjoyed your stay and that our service exceeded your expectations. It's great to know you appreciated the interior room entry — we strive to provide a safe and comfortable environment for all our guests.Sincerely,Management Team
1.0分
家庭亲子
Room not ready 2 hours after check in time, disgusting chair in room, broken toilet handle, dirty bathroom.
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酒店回复: Dear Katherine,Thank you for your feedback. We sincerely apologize for the delays and condition of your room upon arrival. A room not being ready well after check-in time, along with maintenance and cleanliness issues, is unacceptable and does not reflect the standards we aim to uphold. Your comments have been shared with our housekeeping and maintenance teams for immediate review and corrective action. We appreciate you bringing these matters to our attention and regret the inconvenience it caused during your stay.Sincerely,Management Team
3.0分
商务出差
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One staff person that worked during the weekdays was great!!! The foreigners that worked there could hardly speak English and when we said thank you (several times) they never responded. RUDE!!!
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酒店回复: Dear Wanda,Thank you for sharing your feedback. We’re pleased to hear that one of our weekday staff members made a positive impression during your stay—we will be sure to share your kind words with them. We’re sorry to hear about the communication challenges you experienced. We value every member of our diverse team, many of whom are working hard to improve their English skills while delivering quality service. That said, we understand how important it is for all guests to feel acknowledged and respected, and we will continue to provide our staff with the training and support needed to ensure warm and welcoming interactions for everyone.Sincerely,Management Team
3.0分
其他
Floor Dirty
Stay okay,,,,wife complained about floor not clean,,,she was right,,,simply give it the white glove or sock test…
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酒店回复: Dear Charles,Thank you for your feedback. We’re glad to hear your stay was otherwise okay, but we sincerely apologize for the condition of the floor in your room. Cleanliness is a top priority for us, and it’s clear we fell short in this instance. We appreciate you bringing this to our attention and will be reinforcing housekeeping standards to ensure every room meets the level of cleanliness our guests expect — and deserve. We hope to have the opportunity to welcome you back and provide a better experience.Sincerely,Management Team
1.0分
其他
There were roaches and the towels were dirty. The milk was expired 2 weeks past its date at breakfast! Very awful not worth the money at all!!!
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酒店回复: Dear Laurie,Thank you for bringing these concerns to our attention. We are very sorry to hear about your experience and sincerely apologize for the unacceptable conditions you encountered during your stay. Cleanliness and guest safety are top priorities for us, and what you described falls far short of our standards. Please know that we take your feedback seriously and will be addressing these issues with our housekeeping and breakfast service teams immediately to ensure they are resolved.Sincerely,Management Team
3.0分
商务出差
Lady at desk was rude , shouldn’t be in the people business with that attitude.
bedding is outdated and stained . weird smell in the room
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酒店回复: Dear Kevin,Thank you for taking the time to share your feedback. We sincerely apologize for the experience you described during your stay with us. Providing a welcoming and comfortable environment is our top priority, and we’re sorry to hear that we fell short in this instance. We are especially concerned to hear about the interaction you had at the front desk, as this does not reflect the level of service we strive to provide. Your comments have been shared with our management team, and we will be addressing this matter directly with the staff involved.Best Regards,Management Team
5.0分
其他
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Thank you it was clean and quiet. The only problem was breakfast it could’ve been better but it was not food. No milk for cereal and no waffle mix it has horrible. Please do better for breakfast and it would be excellent.
5.0分
其他
Nice place to stay
Staff was friendly and nice. The room was clean and pretty nice.
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酒店回复: Dear Carly,Thank you for taking the time to share your feedback. We’re so pleased to hear that you enjoyed your stay with us and that our staff made a positive impression. It’s also great to know that you found your room clean and comfortable. We truly appreciate your kind words and hope to have the pleasure of welcoming you back in the future.Best Regards,Management Team
My stay was ok until we started seeing so many roaches in our room from the restroom to the bedrooms
Dirty- do not recommend
Not a good place to stay at all- it's dirty, musty, other people staying there smoking pot so the whole complex smelled, towels are thin and cheap, bathroom is disgusting and filthy, beds are incredibly squeaky at every movement as if the frame needs to be oiled. Would not at all recommend.
Friendly service. Better than expected for motel. Liked that we stayed in a room with the door inside the building (like a hotel).
Room not ready 2 hours after check in time, disgusting chair in room, broken toilet handle, dirty bathroom.
One staff person that worked during the weekdays was great!!! The foreigners that worked there could hardly speak English and when we said thank you (several times) they never responded. RUDE!!!
Floor Dirty
Stay okay,,,,wife complained about floor not clean,,,she was right,,,simply give it the white glove or sock test…
There were roaches and the towels were dirty. The milk was expired 2 weeks past its date at breakfast! Very awful not worth the money at all!!!
Lady at desk was rude , shouldn’t be in the people business with that attitude.
bedding is outdated and stained . weird smell in the room
Thank you it was clean and quiet. The only problem was breakfast it could’ve been better but it was not food. No milk for cereal and no waffle mix it has horrible. Please do better for breakfast and it would be excellent.
Nice place to stay
Staff was friendly and nice. The room was clean and pretty nice.