Property fairly well maintained, did not care for the area that it was in. Only contact we had was with one staff member, three times and she was rude to us each time. Continental breakfast consisted of two prepackaged danishes, and some packets of instant oatmeal. Coffee machine in room did not work.
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酒店回复: Dear Kathleen,Thank you for sharing your feedback. We regret that the interactions with our staff did not meet your expectations and that the breakfast and in-room coffee machine fell short. Your comments will be addressed with the team to improve service and amenities for future guests.Sincerely,Management Team
1.0分
家庭亲子
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The room had a heavy smell of fabrize in order to cover the real smell. The beds are very old and uncomfortable and the sheets had stains on them. The water for the shower was lukewarm. You can see light around the door to the outside.
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酒店回复: Dear Daniel,Thank you for taking the time to share your experience. We’re sorry to hear that the room scent, bedding condition, water temperature, and door insulation affected your comfort, as this is not the impression we want to leave. Your feedback is important and will be shared with our team to ensure improvements are made for future stays. We hope for the opportunity to provide you with a more pleasant visit next time.Sincerely,Management Team
2.0分
其他
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Cons: Room was less than ideal for the price. It was dirty and in need of some maintenance. Broken glass under the bed, blood or other substance on the lamp shades, hand prints on the window, Luke warm water for showers, mold and mildew in the bath rooms.
Pro: close to Auburn for game day.
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酒店回复: Dear David,We’re truly sorry to hear about your experience and appreciate you taking the time to share this feedback. Cleanliness and maintenance are top priorities for us, and what you’ve described does not reflect our usual standards. Our housekeeping and maintenance teams take guest concerns seriously and promptly address any issues once reported. We’re glad to know you appreciated our convenient location, especially on game days. Your comments will be reviewed internally to ensure improvements are made.Sincerely,Management Team
3.0分
其他
My stay was ok until we started seeing so many roaches in our room from the restroom to the bedrooms
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酒店回复: Dear Joann,We sincerely apologize for the issues you experienced during your stay. The presence of roaches in your room is unacceptable, and your comments have been shared immediately with our housekeeping and pest control teams to address this problem. We appreciate you bringing this to our attention, as it helps us improve the experience for all our guests.Sincerely,Management Team
1.0分
其他
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Dirty- do not recommend
Not a good place to stay at all- it's dirty, musty, other people staying there smoking pot so the whole complex smelled, towels are thin and cheap, bathroom is disgusting and filthy, beds are incredibly squeaky at every movement as if the frame needs to be oiled. Would not at all recommend.
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酒店回复: Dear Jaime,We sincerely apologize for the experience you had during your stay. The issues you mentioned regarding cleanliness, odor, bedding, and overall comfort are very concerning and fall short of the standards we strive to maintain. Your feedback has been shared with our housekeeping and management teams to address these problems immediately. We truly appreciate you bringing these matters to our attention, as it helps us improve the experience for all our guests. We hope to have the opportunity in the future to provide a stay that better reflects the quality we aim to offer.Sincerely,Management Team
3.0分
家庭亲子
Friendly service. Better than expected for motel. Liked that we stayed in a room with the door inside the building (like a hotel).
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酒店回复: Dear Mary,Thank you so much for your kind words! We're delighted to hear you enjoyed your stay and that our service exceeded your expectations. It's great to know you appreciated the interior room entry — we strive to provide a safe and comfortable environment for all our guests.Sincerely,Management Team
1.0分
家庭亲子
Room not ready 2 hours after check in time, disgusting chair in room, broken toilet handle, dirty bathroom.
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酒店回复: Dear Katherine,Thank you for your feedback. We sincerely apologize for the delays and condition of your room upon arrival. A room not being ready well after check-in time, along with maintenance and cleanliness issues, is unacceptable and does not reflect the standards we aim to uphold. Your comments have been shared with our housekeeping and maintenance teams for immediate review and corrective action. We appreciate you bringing these matters to our attention and regret the inconvenience it caused during your stay.Sincerely,Management Team
3.0分
商务出差
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One staff person that worked during the weekdays was great!!! The foreigners that worked there could hardly speak English and when we said thank you (several times) they never responded. RUDE!!!
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酒店回复: Dear Wanda,Thank you for sharing your feedback. We’re pleased to hear that one of our weekday staff members made a positive impression during your stay—we will be sure to share your kind words with them. We’re sorry to hear about the communication challenges you experienced. We value every member of our diverse team, many of whom are working hard to improve their English skills while delivering quality service. That said, we understand how important it is for all guests to feel acknowledged and respected, and we will continue to provide our staff with the training and support needed to ensure warm and welcoming interactions for everyone.Sincerely,Management Team
3.0分
其他
Floor Dirty
Stay okay,,,,wife complained about floor not clean,,,she was right,,,simply give it the white glove or sock test…
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酒店回复: Dear Charles,Thank you for your feedback. We’re glad to hear your stay was otherwise okay, but we sincerely apologize for the condition of the floor in your room. Cleanliness is a top priority for us, and it’s clear we fell short in this instance. We appreciate you bringing this to our attention and will be reinforcing housekeeping standards to ensure every room meets the level of cleanliness our guests expect — and deserve. We hope to have the opportunity to welcome you back and provide a better experience.Sincerely,Management Team
1.0分
其他
There were roaches and the towels were dirty. The milk was expired 2 weeks past its date at breakfast! Very awful not worth the money at all!!!
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酒店回复: Dear Laurie,Thank you for bringing these concerns to our attention. We are very sorry to hear about your experience and sincerely apologize for the unacceptable conditions you encountered during your stay. Cleanliness and guest safety are top priorities for us, and what you described falls far short of our standards. Please know that we take your feedback seriously and will be addressing these issues with our housekeeping and breakfast service teams immediately to ensure they are resolved.Sincerely,Management Team
Property fairly well maintained, did not care for the area that it was in. Only contact we had was with one staff member, three times and she was rude to us each time. Continental breakfast consisted of two prepackaged danishes, and some packets of instant oatmeal. Coffee machine in room did not work.
The room had a heavy smell of fabrize in order to cover the real smell. The beds are very old and uncomfortable and the sheets had stains on them. The water for the shower was lukewarm. You can see light around the door to the outside.
Cons: Room was less than ideal for the price. It was dirty and in need of some maintenance. Broken glass under the bed, blood or other substance on the lamp shades, hand prints on the window, Luke warm water for showers, mold and mildew in the bath rooms.
Pro: close to Auburn for game day.
My stay was ok until we started seeing so many roaches in our room from the restroom to the bedrooms
Dirty- do not recommend
Not a good place to stay at all- it's dirty, musty, other people staying there smoking pot so the whole complex smelled, towels are thin and cheap, bathroom is disgusting and filthy, beds are incredibly squeaky at every movement as if the frame needs to be oiled. Would not at all recommend.
Friendly service. Better than expected for motel. Liked that we stayed in a room with the door inside the building (like a hotel).
Room not ready 2 hours after check in time, disgusting chair in room, broken toilet handle, dirty bathroom.
One staff person that worked during the weekdays was great!!! The foreigners that worked there could hardly speak English and when we said thank you (several times) they never responded. RUDE!!!
Floor Dirty
Stay okay,,,,wife complained about floor not clean,,,she was right,,,simply give it the white glove or sock test…
There were roaches and the towels were dirty. The milk was expired 2 weeks past its date at breakfast! Very awful not worth the money at all!!!