There was a problem with the toilet but was rectified quickly. Very nice and helpful front desk gentleman. Also excellent breakfast to get your day started!
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酒店回复: Dear Guest,Thank you for your kind review. It is wonderful to know you enjoyed everything about your stay and especially our warm hospitality. We will make sure to convey your gratitude to our front desk. We offer some great breakfast options to get your day started on the right note, and we are always thrilled when our guests enjoy them so much. It has been a pleasure to host you, and we look forward to having you back at Comfort Inn Danvers-Boston.Kind Regards,Leandro Januario,Assistant General Manager
5.0分
其他
Room was spotless as expected. The loby also was immaculate. The staff were amazing and helpful, they all looled like they liles working there
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酒店回复: Dear Guest, Thank you for your wonderful review. We are delighted to hear that your room and the lobby were spotless, and that our staff made such a positive impression. It is great to know that our team’s enthusiasm and helpfulness enhanced your stay. We look forward to welcoming you back again soon.Kind Regards, Leandro Januario, Assistant General Manager
4.0分
其他
The only thing I didn’t like was the shower, really low and not good pressure. Everything else was fantastic
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酒店回复: Dear Guest,Thank you for your feedback on Comfort Inn Danvers-Boston. We are glad you had an overall comfortable stay and appreciate the kind scores. However, we regret your disappointment regarding the water pressure. Your feedback is noted and will be shared with the appropriate individuals. It would be our pleasure to host you again when you plan another trip to the area. Happy Thanksgiving!Kind Regards,Leandro Januario,Assistant General Manager
4.0分
其他
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I needed a place to stay that was flexible for my schedule and handy to my ongoing renovation. I was pleasantly surprised by this bargain hotel. Very clean, friendly staff, and the bed, pillows, and linens were extraordinarily comfortable.
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酒店回复: Dear Guest,Thank you so much for sharing your experience at Comfort Inn Danvers-Boston. We appreciate your nice comments regarding clean and comfortable accommodations and our friendly service. Nothing pleases us more than knowing that our guests had a comfortable and relaxing stay. Thank you once again, and we hope to welcome you back soon.Kind Regards,Leandro Januario,Assistant General Manager
This hotel started out fine, but the rest of my visit was disappointing and stressful. On the second day, we discovered roaches in our room; unfortunately, the only option presented was to move rooms, with no additional assurances of cleanliness. As anyone acquainted with pest issues knows, finding roaches in one area suggests a larger problem throughout the property. With good intentions we decided tk stay since sometimes roaches can get in and it is hard to get them out.
Matters worsened on the third day when we found a mouse in our room. One of my guests approached the staff to address our concerns, and the response was unexpectedly rude and condescending towards her. I assume it is because she is an older white woman. Reguardless it was far below the standard of customer service we anticipated based on the hotel’s reviews.
Only when I personally spoke with the staff member did things change (a younger woman of color). Suddenly, the staff’s attitude was transformed: we were offered a full refund on the spot, and help was provided much more willingly and professionally.
For us, the initial lack of empathy and sanitation overshadowed what was supposed to be a special birthday trip. While the refund was appreciated and ultimately helpful, future guests should be aware of these issues before booking and understand that resolution may require direct escalation to management.
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酒店回复: Dear Guest,Thank you for sharing your feedback with us. We are disappointed to read about the issues you encountered and apologize that you did not have a pleasant birthday stay. Your comments have been discussed with the concerned individuals to ensure we are consistent with our service delivery. However, we are happy to know that it was resolved in a quick and professional manner. Thank you once again, and we look forward to making your next visit with us perfect in every way.Kind Regards,Leandro Januario,Assistant General Manager
1.0分
情侣出游
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When we arrived we were given room 117 however after having the heat on for 3 hours and the room still freezing cold so we’re moved to the third floor and in that room while going to take a shower there was a cockroach walking on top of the towel on the floor. We slept with all lights on to avoid any other roaches from coming out and possibly getting into our luggage. Obviously having lights on makes it difficult to sleep. We were beyond disgusted to see a roach on our towel. I have pictures and a video. I would like a full refund of the key cash used along with the difference I had to pay for this room.
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酒店回复: Thank you for contacting us and for sharing your concerns. We truly regret that your stay did not meet expectations, and we understand how uncomfortable this can be.After reviewing the details of your stay, we are unable to issue a full refund. We can acknowledge the inconvenience you experienced, Although, we could not issue a full refund, please accept 25% off your room rate for the inconvenience.Guest comfort and cleanliness is a top priorities for us, and we sincerely apologize that your experience did not reflect that.Thank you for feedback and hope to have the opportunity to better serve you in the future.
4.0分
其他
Directions to this property is convoluted! GPS has you driving through neighborhoods. It isn’t the easiest route but perhaps they can notify maps
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酒店回复: Dear Guest, Thank you for your feedback on Comfort Inn Danvers. We are sorry for the confusion with the directions; we will look into notifying mapping services to help future guests. We are glad overall you enjoyed your stay and hope to welcome you back.Kind Regards, Leandro Januario, Assistant General Manager
5.0分
家庭亲子
Staff nice, location was close to Salem and Peabody without paying ridiculous amounts of money. Highly recommend
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酒店回复: Dear Guest,Thank you for your wonderful words and recommendation. We are extremely delighted to see that we fulfilled your expectations in terms of personalized service and convenient location. We enjoyed having you as our guest at Comfort Inn Danvers-Boston and hope to have the opportunity to welcome you back on a future visit.Kind Regards,Leandro Januario,Assistant General Manager
3.0分
朋友出游
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Booked 2 Queens. Ended up in 2 doubles. Room needs work. Broken tiles in bathroom on the floor. Sink was broken. Needed repair. Breakfast was good. Lots of noise. Doors closed really hard and could be heard down the halls.
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酒店回复: Dear Guest,Thank you for staying with us and sharing your feedback. We apologize for not being able to provide you with the room you reserved. We regret any frustration and inconvenience this caused. We are also for the maintenance issues you experienced while here. This will be addressed with our team, and we will use your feedback as a guide for improvement. However, we are glad you enjoyed the breakfast. We hope you allow us to turn things around the next time you stay with us.Kind Regards,Leandro Januario,Assistant General Manager
我喜欢它，因为它安静又干净
There was a problem with the toilet but was rectified quickly. Very nice and helpful front desk gentleman. Also excellent breakfast to get your day started!
Room was spotless as expected. The loby also was immaculate. The staff were amazing and helpful, they all looled like they liles working there
The only thing I didn’t like was the shower, really low and not good pressure. Everything else was fantastic
I needed a place to stay that was flexible for my schedule and handy to my ongoing renovation. I was pleasantly surprised by this bargain hotel. Very clean, friendly staff, and the bed, pillows, and linens were extraordinarily comfortable.
### Disappointing Birthday Experience Despite Helpful Resolution.
This hotel started out fine, but the rest of my visit was disappointing and stressful. On the second day, we discovered roaches in our room; unfortunately, the only option presented was to move rooms, with no additional assurances of cleanliness. As anyone acquainted with pest issues knows, finding roaches in one area suggests a larger problem throughout the property. With good intentions we decided tk stay since sometimes roaches can get in and it is hard to get them out.
Matters worsened on the third day when we found a mouse in our room. One of my guests approached the staff to address our concerns, and the response was unexpectedly rude and condescending towards her. I assume it is because she is an older white woman. Reguardless it was far below the standard of customer service we anticipated based on the hotel’s reviews.
Only when I personally spoke with the staff member did things change (a younger woman of color). Suddenly, the staff’s attitude was transformed: we were offered a full refund on the spot, and help was provided much more willingly and professionally.
For us, the initial lack of empathy and sanitation overshadowed what was supposed to be a special birthday trip. While the refund was appreciated and ultimately helpful, future guests should be aware of these issues before booking and understand that resolution may require direct escalation to management.
When we arrived we were given room 117 however after having the heat on for 3 hours and the room still freezing cold so we’re moved to the third floor and in that room while going to take a shower there was a cockroach walking on top of the towel on the floor. We slept with all lights on to avoid any other roaches from coming out and possibly getting into our luggage. Obviously having lights on makes it difficult to sleep. We were beyond disgusted to see a roach on our towel. I have pictures and a video. I would like a full refund of the key cash used along with the difference I had to pay for this room.
Directions to this property is convoluted! GPS has you driving through neighborhoods. It isn’t the easiest route but perhaps they can notify maps
Staff nice, location was close to Salem and Peabody without paying ridiculous amounts of money. Highly recommend
Booked 2 Queens. Ended up in 2 doubles. Room needs work. Broken tiles in bathroom on the floor. Sink was broken. Needed repair. Breakfast was good. Lots of noise. Doors closed really hard and could be heard down the halls.