I was aupwr disappointed the hot tub was not hot and the jets weren't working. That was the only reason I booked here. The elevators were also not working, however the front desk moved me to a room and had me park on that level so the elevator wasn't necessary. That was so convenient! Walking to grab dinner across the street at High Life was so simple and took less than 10 minutes.
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酒店回复: Dear Natasha,Thank you for taking the time to share your feedback about your recent stay with us.We're truly sorry to hear about the issues you encountered with the hot tub and elevator during your visit. We understand how important amenities like the hot tub can be when choosing a hotel, and we apologize for the inconvenience this caused. Please know that your comments have been shared with our maintenance team so we can address these concerns promptly.That said, we’re glad our front desk team was able to assist with a convenient room placement and that you enjoyed the ease of walking to nearby dining spots like High Life Lounge. We always strive to provide helpful service and a comfortable experience, and it’s great to hear that part of your stay met expectations.We hope to have the opportunity to welcome you back in the future for a much-improved visit.Sincerely,Hampton Inn & Suites Des Moines DowntownGuest Services Team
4.0分
家庭亲子
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Breakfast was decent, parking is annoying, but likely not the hotel's fault, rooms were nice and pool was well kept.
Frequent traveler, so its nice to find a good option when I come across one.
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酒店回复: Dear Nich,Thank you for taking the time to share your experience with us! We’re glad to hear you enjoyed the room and the pool during your stay. We understand that parking can sometimes be a challenge, and we appreciate your understanding that this is beyond our control. It’s wonderful to know that Hampton Inn & Suites is a good option for you when you’re in Des Moines. We look forward to welcoming you back on your next visit!Safe travels,Hampton Inn & Suites Des Moines
4.0分
其他
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Room seemed clean, dust ruffle was stained, dirt under cushion of chair.. Could use some updating/replacement of some carpets. Card readers on doors, elevators and parking garage gates are not very responsive, you have to hold your key card over the reader just right. Breakfast was ok, not a lot of options. Very walkable area close to restaurants downtown.
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酒店回复: Dear Michael,Thank you for staying with us and for sharing your feedback.We're glad to hear you enjoyed our walkable downtown location and found the room to be generally clean. However, we appreciate you pointing out the areas where we can improve. We sincerely apologize for the issues you noticed with the room condition, key card readers, and breakfast variety. Your comments have been shared with our housekeeping and maintenance teams, as well as our management, to ensure we address these concerns moving forward.We’re always looking for ways to improve the guest experience, and feedback like yours is incredibly helpful. We hope to have the opportunity to welcome you back for an even better stay in the future.Sincerely,Hampton Inn & Suites Des Moines DowntownGuest Services Team
4.0分
其他
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Nice hotel
The Hampton is conveniently located in the downtown area. It met all of our expectations except that there is a fee for parking.
During breakfast, the eggs were short supplied. Otherwise it was enjoyable.
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酒店回复: Dear Mr. Thayer,Thank you for choosing the Hampton Inn & Suites Des Moines Downtown and for taking the time to leave your review.We’re glad to hear you enjoyed your stay and that our convenient downtown location met your expectations. Regarding your feedback, we understand that parking fees can be an inconvenience — we do strive to offer the lowest hotel parking rates in the area. Additionally, guests are welcome to utilize nearby street parking, which is metered and may offer flexibility depending on the time of day.We also appreciate your note about the breakfast service. We’re sorry to hear that the eggs were in short supply during your visit, and we’ll share this with our breakfast team to ensure better availability moving forward.Thank you again for your feedback. We hope to welcome you back on your next visit to Des Moines!Warm regards,Hampton Inn & Suites Des Moines Downtown
3.0分
商务出差
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My TV didn’t work. The cable box is mounted behind the TV so you have to get up to point the remote behind the TV…so what’s the point of the remote? I called the front desk but was told they had no maintenance working so nobody could fix it. Once I got it working with the help of ChatGpt, the screen was so dark you couldn’t hardly see the picture. The breakfast was gross.
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酒店回复: Dear Steven,Thank you for taking the time to share your feedback. We’re truly sorry to hear about the challenges you experienced during your stay, particularly with the TV setup, the quality of the screen, and the breakfast.We understand how frustrating it must have been not to have maintenance available to assist when you needed help. Your comment about the remote and cable box setup is valid, and we appreciate you bringing it to our attention—we’re currently reviewing this issue with our team to find a better solution for future guests.It’s disappointing to hear that our breakfast did not meet your expectations. We strive to provide a variety of fresh, enjoyable options and regret that we fell short during your visit.Your feedback is extremely valuable, and we’ll be using it to make improvements where needed. If you’d consider giving us another chance in the future, we’d love the opportunity to provide a better experience.Sincerely,Eliana LorenziGeneral ManagerHampton Inn & Suites Des Moines
5.0分
家庭亲子
Staff was friendly; room was nice! Breakfast was good! Parking on the street was free so we used that option, otherwise garage parking was additional charge.
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酒店回复: Dear Charlotte,Thank you so much for your wonderful 10/10 review! We’re so pleased to hear that you enjoyed your stay with us — from our friendly staff and comfortable rooms to the complimentary breakfast. Your mention of the free street parking option is also appreciated and helpful for other travelers.We’re glad you chose to stay with us and hope to welcome you back the next time your travels bring you to Des Moines!Best regards,Hampton Inn & Suites Des Moines DowntownGuest Services Team
3.0分
其他
The stay was very good
We booked without knowing the area.
So this property would be super for someone needing a stay place for hospital reasons
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酒店回复: Dear David,Thank you for taking the time to share your feedback. We're glad to hear that your stay was very good overall. We understand that choosing a hotel without knowing the area can sometimes be a challenge, and we appreciate your perspective.Our location is indeed convenient for guests visiting nearby medical facilities, and we hope that if your travels bring you back to Des Moines — whether for business, leisure, or another reason — you’ll consider staying with us again.Safe travels,Hampton Inn & Suites Des Moines DowntownGuest Services Team
5.0分
其他
Very nice staff. Great room, clean wonderful location to state house. Try the Tap Room, Breakfast Club and Fongs Pizza!!!
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酒店回复: Dear Ms. Evans,Thank you for choosing the Hampton Inn & Suites Des Moines and for taking the time to leave such a kind review!We’re thrilled to hear you enjoyed your stay, found our staff friendly, your room clean, and our location convenient for visiting the State Capitol. It’s always rewarding to know when our guests have a comfortable and pleasant experience.We appreciate your recommendation and look forward to welcoming you back on your next visit to Des Moines!Best regards,
4.0分
朋友出游
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Staff was Amazing. Stay d 3 nights but don’t get any change of sheets day 2. Carpet in hallway needs shampooing or even replaced. Areas where carpet was bundled up. Safety issue on floor 3
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酒店回复: Dear Julie,Thank you for your recent stay with us and for taking the time to share your feedback. We're so pleased to hear that you found our staff amazing — your kind words mean a lot to our team!We also appreciate you bringing the housekeeping and hallway carpet concerns to our attention. Please know that guest comfort and safety are top priorities for us. We’re excited to share that our property is scheduled for renovations at the end of this year, which will include updates to our guest areas and common spaces like the hallways.We hope to welcome you back in the future so you can enjoy the refreshed experience we’re working hard to deliver.Warm regards,Hampton Inn & Suites Des Moines DowntownGuest Services Team
酒店员工非常冷漠，态度也很差。我们花了400多美元住了一晚周六。电视没有遥控器，也用不了。他们一直没有修好，也没有提供任何形式的赔偿，事实上，半夜的时候他们还非常 belligerent（好斗/挑衅）。前台那位女士的指甲太长了，都不能换遥控器的电池。她也不允许我换遥控器的电池。这反映出管理层的问题。在房间里找遥控器的时候，我们发现床底下有发霉腐烂的食物。浴室的灯光也很恶心，看照片。
I was aupwr disappointed the hot tub was not hot and the jets weren't working. That was the only reason I booked here. The elevators were also not working, however the front desk moved me to a room and had me park on that level so the elevator wasn't necessary. That was so convenient! Walking to grab dinner across the street at High Life was so simple and took less than 10 minutes.
Breakfast was decent, parking is annoying, but likely not the hotel's fault, rooms were nice and pool was well kept.
Frequent traveler, so its nice to find a good option when I come across one.
Room seemed clean, dust ruffle was stained, dirt under cushion of chair.. Could use some updating/replacement of some carpets. Card readers on doors, elevators and parking garage gates are not very responsive, you have to hold your key card over the reader just right. Breakfast was ok, not a lot of options. Very walkable area close to restaurants downtown.
Nice hotel
The Hampton is conveniently located in the downtown area. It met all of our expectations except that there is a fee for parking.
During breakfast, the eggs were short supplied. Otherwise it was enjoyable.
My TV didn’t work. The cable box is mounted behind the TV so you have to get up to point the remote behind the TV…so what’s the point of the remote? I called the front desk but was told they had no maintenance working so nobody could fix it. Once I got it working with the help of ChatGpt, the screen was so dark you couldn’t hardly see the picture. The breakfast was gross.
Staff was friendly; room was nice! Breakfast was good! Parking on the street was free so we used that option, otherwise garage parking was additional charge.
The stay was very good
We booked without knowing the area.
So this property would be super for someone needing a stay place for hospital reasons
Very nice staff. Great room, clean wonderful location to state house. Try the Tap Room, Breakfast Club and Fongs Pizza!!!
Staff was Amazing. Stay d 3 nights but don’t get any change of sheets day 2. Carpet in hallway needs shampooing or even replaced. Areas where carpet was bundled up. Safety issue on floor 3