酒店回复: We apologize with utmost sincerity . We are addressing your concerns promptly . Thank you for your stay .
2.0分
其他
原文
翻译提供方:Google
广告上说是两张大床,结果我们订的是两张双人床。因为有臭虫,床单和被子都很脏。相框坏了,整体都很脏。
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酒店回复: We are so sorry for the inconvenience and for your experience with us. We will make sure to make due on proper working amenities and serve you well next following or future bookings if given the chance.
2.0分
其他
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Room still had some food on the ground, bathroom door barely slid and wouldn't even close all the way to lock since there was like a 2 inch gap from it being closed fully. Also woke up in the middle of the night freezing to realize my bed was missing a comforter entirely (surprised I didn't notice until then) and had to turn the fan off and fold the blanket over me. The stay itself wasn't bad just felt like whoever did the room really half assed the job. Really didn't plan on reviewing cause it was a quick stay but it kept asking me to. The room looked nice at first glance and the issues were not bad for the price at all, would definitely stay again just cause the cost as those are minor inconveniences but that's all I remembered from the stay, nothing impressive but I wasnt upset either
3.0分
其他
The staff was very nice & friendly however the room wasn’t great & ours didn’t have a remote for the tv
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酒店回复: Sorry you didn't have a remote. Thanks for kind words about staff. We hope you stay again. We will make sure you get a good room with a remote.
1.0分
其他
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I booked a stay at Baymont by Wyndham, Fort Collins, CO on [insert date], but upon entering my assigned room, I immediately found multiple serious issues:
Bedsheets were stained and had hair and fingernail clippings
Mold in the air conditioning unit and under the window
The window came off its track when I tried to open it
Broken shower door handle
Strong smell of cigarette smoke in the room and hallways
I reported these problems to the front desk manager, who told me she could do nothing and offered neither a refund nor a room change. Due to these unsafe and unsanitary conditions, I had to leave immediately and secure lodging elsewhere at my own expense.
The management and cleanliness standards at this property are unacceptable. I hope Wyndham corporate reviews this property to prevent other guests from facing similar hazards.
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酒店回复: We are under new management. Manager walked out the day you checked in. Sorry for your inconvenience. Rooms are being deep cleaned. Have a nice day.
4.0分
其他
The room that I was in the biggest problem, my head was the broken lock on the door, but I still felt safe with the one lock
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酒店回复: We are fixing any problems with hotel. Thanks for letting us know. Thanks for the complement on feeling safe. Hope you come stay with us again.
1.0分
其他
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This hotel is poorly maintained and not clean. There was a roach in our room and when we checked out there was no one at the front desk to talk to about it. We communicated this to the hotel after checkout via the text thread they started when we arrived, but there was no response.
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酒店回复: Sorry for inconvenience. Thanks for letting us know about your stay. We recently changed managers. We are working to fix everything. We hope you give us another chance. Staff was helping another guest. We apologize.
3.0分
其他
old rooms, dingy, need major update. no chair for desk, coffee maker without coffee supplies, no cup. barebones. old paint, carpet, etc.
staff very nice.
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酒店回复: Sorry we are updating hotel. It is under new management. We apologize for your inconvenience.
酒店房间干净,舒适。早晨起晚了,错过早餐,酒店工作人员特意拿来水果。下次还会选择入住。
温德姆教会我如何忠诚
这家酒店连一星都算不上。这家酒店糟透了。它破败肮脏。床上用品洗过了,但到处都是污渍。墙壁、地毯和天花板上到处都是污渍。房间里到处都是粘乎乎的地毯,鞋子粘在上面。浴室天花板上长了霉。浴室的推拉门关不严。房间里的冰箱脏得吓人,简直是垃圾桶。酒店不允许携带宠物,但酒店里却允许携带狗。早餐区糟糕透顶,脏兮兮的,只有干麦片、吐司、脏兮兮的华夫饼机和其他一些杂物。走廊没有吸尘,酒店里到处都是脏兮兮的,摇摇欲坠。这绝对是我住过的最糟糕的“酒店”。我正在联系酒店,想退款。这家酒店宣传是贝蒙特温德姆酒店,但它其实属于另一家公司,根本达不到这家连锁酒店的标准。别像我一样被骗了。这是我最糟糕的酒店体验!
广告上说是两张大床,结果我们订的是两张双人床。因为有臭虫,床单和被子都很脏。相框坏了,整体都很脏。
Room still had some food on the ground, bathroom door barely slid and wouldn't even close all the way to lock since there was like a 2 inch gap from it being closed fully. Also woke up in the middle of the night freezing to realize my bed was missing a comforter entirely (surprised I didn't notice until then) and had to turn the fan off and fold the blanket over me. The stay itself wasn't bad just felt like whoever did the room really half assed the job. Really didn't plan on reviewing cause it was a quick stay but it kept asking me to. The room looked nice at first glance and the issues were not bad for the price at all, would definitely stay again just cause the cost as those are minor inconveniences but that's all I remembered from the stay, nothing impressive but I wasnt upset either
The staff was very nice & friendly however the room wasn’t great & ours didn’t have a remote for the tv
I booked a stay at Baymont by Wyndham, Fort Collins, CO on [insert date], but upon entering my assigned room, I immediately found multiple serious issues:
Bedsheets were stained and had hair and fingernail clippings
Mold in the air conditioning unit and under the window
The window came off its track when I tried to open it
Broken shower door handle
Strong smell of cigarette smoke in the room and hallways
I reported these problems to the front desk manager, who told me she could do nothing and offered neither a refund nor a room change. Due to these unsafe and unsanitary conditions, I had to leave immediately and secure lodging elsewhere at my own expense.
The management and cleanliness standards at this property are unacceptable. I hope Wyndham corporate reviews this property to prevent other guests from facing similar hazards.
The room that I was in the biggest problem, my head was the broken lock on the door, but I still felt safe with the one lock
This hotel is poorly maintained and not clean. There was a roach in our room and when we checked out there was no one at the front desk to talk to about it. We communicated this to the hotel after checkout via the text thread they started when we arrived, but there was no response.
old rooms, dingy, need major update. no chair for desk, coffee maker without coffee supplies, no cup. barebones. old paint, carpet, etc.
staff very nice.