酒店回复: Dear Connie,Thank you for your honest feedback, and for choosing to stay with us a second time. We’re truly sorry to hear about the disappointment during your recent visit. Not being made aware of the construction or the temporary hot water issue is understandably frustrating—especially after a long day of travel—and we apologize sincerely for the inconvenience.The experience you described, especially the lack of communication and the front desk’s response, falls short of the standards we strive to uphold. Your comments have been shared with our team, and we’re addressing these concerns to ensure future stays are handled with more care and transparency.We value your loyalty and hope you'll consider giving us another opportunity to provide the quality stay you previously enjoyed.

酒店回复: Dear Vanessa,Thank you so much for your wonderful review! We’re thrilled to hear that you and your family had such a great experience with us. Our team, especially the manager, takes pride in going above and beyond to make our guests feel at home, and it’s fantastic to know those efforts made a difference for you. We hope you had a great graduation. We’re glad you enjoyed the breakfast and refreshing pool as well. It was truly a pleasure having you stay with us, and we look forward to welcoming you back anytime!

酒店回复: Dear Diana,Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced during your stay. We understand that the ongoing renovations were an unexpected issue, and we are truly sorry for any disruption it caused, especially as you were in town for a special occasion. Please know that we are actively working to complete the renovations as quickly and efficiently as possible to improve our facilities and provide a better experience for all our guests. We greatly appreciate your patience and understanding during this time. We also regret that our housekeeping service did not meet your expectations. This is certainly not the standard we aim to uphold, and we will review your feedback with our team to ensure better service moving forward. We're happy to hear that you found our staff to be accommodating, and we'll be sure to share your kind words with them. We hope to have the opportunity to welcome you back once the renovations are completed, and we are committed to providing a much improved experience in the future.

酒店回复: Dear Juan,Thank you for your honest feedback and for sharing your experience. We’re sorry the noise from the highway disrupted your first night’s sleep, but we’re glad our staff was able to assist quickly and move you to a quieter room. We appreciate your understanding about the view and hope the rest of your stay was comfortable. We look forward to welcoming you back for an even better experience next time!

酒店回复: Dear AlbertoThank you for sharing your experience with us. We’re glad to hear that you received great customer service from our front desk team and that the bed, sheets, and bathroom cleanliness met your expectations.That said, we sincerely apologize for the condition of the room, including the stained carpet and furniture, wall marks, and the broken sink faucet. Your feedback is very important, and we understand how these issues impacted the quality of your stay. Please know that we are currently reviewing the condition of our rooms and planning updates to ensure a more comfortable and refreshed experience for our guests. Your comments help guide those improvements, and we truly appreciate your honesty. We hope you’ll consider staying with us again in the future so we can provide you with a better overall experience.

酒店回复: Dear MikeThank you for taking the time to share your experience. We're very sorry to hear about the issues you encountered during your stay. This is not the standard we aim to provide, and we sincerely apologize for the inconvenience caused. The presence of mold in the shower, poor water pressure, and lighting problems are all unacceptable, and we take your feedback very seriously. Our maintenance and housekeeping teams have been alerted and are addressing these concerns immediately to ensure they are resolved and do not impact future guests. We appreciate your honesty—it helps us improve. We hope you'll consider giving us another opportunity to provide you with the comfortable and pleasant stay you deserve.

酒店回复: Thank you for providing feedback on your most recent stay with us. I am pleased to hear that everything went well and that we met your expectations. If I can be of any further assistance, please reach out to me directly.