酒店回复: We are glad to see you had a pleasant stay. Thank you for staying with us. We would love to see you again in near future.
5.0分
其他
Hotel close to I S was very clean good breakfast.Could have been warmer.
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酒店回复: Thank you for your feedback. We’re glad to hear you enjoyed our clean hotel, convenient location, and breakfast. We appreciate your comment about the temperature and will review this with our team to ensure a more comfortable experience for future stays. We hope to welcome you back again soon.
4.0分
其他
The overnight staff was lovely. The breakfast was weak, the shower was dirty and the washer was broken.
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酒店回复: Thank you for sharing your feedback. We’re glad to hear our overnight staff made a positive impression, but we sincerely apologize for the issues you experienced with breakfast, the shower, and the washer. Just FYI, we were waiting on parts for the washer and it has been fixed. This is not the level of quality we aim to provide, and your comments have been shared with our housekeeping and maintenance teams for immediate attention.We appreciate you bringing these concerns to us so we can improve, and we hope to have the opportunity to provide you with a much better stay in the future.
5.0分
其他
Nice office staff- friendly and welcoming
Quiet hotel, clean and organized.
Good location
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酒店回复: Thank you for your kind words!We’re glad to hear our staff made you feel welcome and that you enjoyed the quiet, clean, and organized environment. It’s great to know the location worked well for you too. We appreciate you staying with us and hope to welcome you back again soon!
4.0分
家庭亲子
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The staff was super accommodating and sweet. We ended up staying in two different rooms because of a ceiling leak in our bathroom our first night. Both rooms had a lot of upkeep needs in the bathrooms - water saturated drywall, a slow draining sink etc. Fixing patches of the walls and doing basic bathroom repairs would make it a lot more appealing to stay here again.
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酒店回复: Thank you for sharing your experience with us. We’re glad to hear our staff took good care of you during your stay, though we sincerely apologize for the maintenance issues you encountered. Your comments about the bathroom conditions are greatly appreciated, and we’ve shared them with our maintenance team to ensure these repairs are addressed promptly. We hope you’ll consider giving us another opportunity to provide a smoother and more comfortable stay in the future.
2.0分
其他
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Musty
The breakfast food that was supposed to be hot was cold, and very underwhelming. The gentlemen that checked me in was very friendly and did a great job; however, when entering our room it smelled AWFUL of must and mildew. It was late and we were tired, so I just tried to overlook it. When showering the next morning I saw mold in the bathroom. While the place appears to have been somewhat updated, they need to properly remove mold and mildew, and put in new carpet as it was stained and gross.
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酒店回复: Thank you for sharing your feedback. We’re truly sorry to hear about the concerns you experienced during your stay, particularly with the room condition and breakfast quality. This is certainly not the impression we want our guests to leave with. Your comments have been shared with our housekeeping and maintenance teams to ensure the issues with odor, cleanliness, and food temperature are promptly addressed. We’re glad to hear our front desk associate made a positive impact at check-in, and we appreciate you acknowledging that. We hope you’ll consider giving us another opportunity to provide a much-improved experience in the future.
2.0分
其他
Breakfast was awful
We have stayed here before a couple times and this was terrible
The room had an odour
Staff was pleasant however
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酒店回复: Thank you for sharing your feedback. I’m sorry to hear this stay didn’t measure up to your past visits. We’ll review the breakfast experience and address the room odor right away. I’m glad our staff left a positive impression, and I hope we’ll have the chance to provide you with a much better stay next time.
1.0分
其他
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Unclean
It smelled like mold & mildew. There was a can of roach/ant/spider spray sitting in view on a food prep area. The breakfast area was a mess and the food looked terrible and old. The milk for cereal was a gallon jug right from the store that looked like it had been open for days. We left without eating.
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酒店回复: Thank you for sharing your feedback. We sincerely apologize for the condition you experienced during your visit. The issues you mentioned regarding cleanliness, food presentation, and overall maintenance are not reflective of our standards. We take your comments seriously and will be addressing them immediately with our housekeeping and food service teams to ensure this does not happen again. Your experience is very important to us, and we hope you’ll consider giving us another chance to provide you with the quality stay you deserve.
5.0分
其他
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The breakfast & coffee was good. The accommodations for disabled or elderly are well provided for on the first floor. They do not have an elevator to the 2nd floor yet it did not present a problem.
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酒店回复: Thank you so much for your thoughtful review. We're delighted to hear you enjoyed the breakfast and coffee - it's always a pleasure to start the day on a good note!We're also glad that our first-floor accommodations met your needs comfortably. While we currently do not have an elevator to the second floor, we truly appreciate your understanding and are pleased it didn’t pose a challenge during your stay.Your feedback means a lot to us, and we hope to welcome you back again soon.
3.0分
其他
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The hotel was ok, not the cleanest. Phone in room did not work, we were located right by pool, did not close pool at 10:00, has to call desk.
Breakfast was okay.
Back door stuck and had to be jerked open after using code card.
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酒店回复: Thank you for taking the time to share your experience. We’re sorry to hear that your stay did not meet expectations. We sincerely apologize for the cleanliness concerns, the non-working phone, and the noise from the pool area after hours. Additionally, we appreciate you bringing the issue with the back door to our attention — this will be addressed promptly. Your feedback helps us improve, and we hope to have the chance to provide you with a better stay in the future.
好的
Hotel close to I S was very clean good breakfast.Could have been warmer.
The overnight staff was lovely. The breakfast was weak, the shower was dirty and the washer was broken.
Nice office staff- friendly and welcoming
Quiet hotel, clean and organized.
Good location
The staff was super accommodating and sweet. We ended up staying in two different rooms because of a ceiling leak in our bathroom our first night. Both rooms had a lot of upkeep needs in the bathrooms - water saturated drywall, a slow draining sink etc. Fixing patches of the walls and doing basic bathroom repairs would make it a lot more appealing to stay here again.
Musty
The breakfast food that was supposed to be hot was cold, and very underwhelming. The gentlemen that checked me in was very friendly and did a great job; however, when entering our room it smelled AWFUL of must and mildew. It was late and we were tired, so I just tried to overlook it. When showering the next morning I saw mold in the bathroom. While the place appears to have been somewhat updated, they need to properly remove mold and mildew, and put in new carpet as it was stained and gross.
Breakfast was awful
We have stayed here before a couple times and this was terrible
The room had an odour
Staff was pleasant however
Unclean
It smelled like mold & mildew. There was a can of roach/ant/spider spray sitting in view on a food prep area. The breakfast area was a mess and the food looked terrible and old. The milk for cereal was a gallon jug right from the store that looked like it had been open for days. We left without eating.
The breakfast & coffee was good. The accommodations for disabled or elderly are well provided for on the first floor. They do not have an elevator to the 2nd floor yet it did not present a problem.
The hotel was ok, not the cleanest. Phone in room did not work, we were located right by pool, did not close pool at 10:00, has to call desk.
Breakfast was okay.
Back door stuck and had to be jerked open after using code card.