酒店回复: We are glad to see you had a pleasant stay. Thank you for staying with us. We would love to see you again in near future.
2.0分
其他
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Musty
The breakfast food that was supposed to be hot was cold, and very underwhelming. The gentlemen that checked me in was very friendly and did a great job; however, when entering our room it smelled AWFUL of must and mildew. It was late and we were tired, so I just tried to overlook it. When showering the next morning I saw mold in the bathroom. While the place appears to have been somewhat updated, they need to properly remove mold and mildew, and put in new carpet as it was stained and gross.
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酒店回复: Thank you for sharing your feedback. We’re truly sorry to hear about the concerns you experienced during your stay, particularly with the room condition and breakfast quality. This is certainly not the impression we want our guests to leave with. Your comments have been shared with our housekeeping and maintenance teams to ensure the issues with odor, cleanliness, and food temperature are promptly addressed. We’re glad to hear our front desk associate made a positive impact at check-in, and we appreciate you acknowledging that. We hope you’ll consider giving us another opportunity to provide a much-improved experience in the future.
2.0分
其他
Breakfast was awful
We have stayed here before a couple times and this was terrible
The room had an odour
Staff was pleasant however
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酒店回复: Thank you for sharing your feedback. I’m sorry to hear this stay didn’t measure up to your past visits. We’ll review the breakfast experience and address the room odor right away. I’m glad our staff left a positive impression, and I hope we’ll have the chance to provide you with a much better stay next time.
1.0分
其他
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Unclean
It smelled like mold & mildew. There was a can of roach/ant/spider spray sitting in view on a food prep area. The breakfast area was a mess and the food looked terrible and old. The milk for cereal was a gallon jug right from the store that looked like it had been open for days. We left without eating.
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酒店回复: Thank you for sharing your feedback. We sincerely apologize for the condition you experienced during your visit. The issues you mentioned regarding cleanliness, food presentation, and overall maintenance are not reflective of our standards. We take your comments seriously and will be addressing them immediately with our housekeeping and food service teams to ensure this does not happen again. Your experience is very important to us, and we hope you’ll consider giving us another chance to provide you with the quality stay you deserve.
5.0分
其他
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The breakfast & coffee was good. The accommodations for disabled or elderly are well provided for on the first floor. They do not have an elevator to the 2nd floor yet it did not present a problem.
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酒店回复: Thank you so much for your thoughtful review. We're delighted to hear you enjoyed the breakfast and coffee - it's always a pleasure to start the day on a good note!We're also glad that our first-floor accommodations met your needs comfortably. While we currently do not have an elevator to the second floor, we truly appreciate your understanding and are pleased it didn’t pose a challenge during your stay.Your feedback means a lot to us, and we hope to welcome you back again soon.
3.0分
其他
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The hotel was ok, not the cleanest. Phone in room did not work, we were located right by pool, did not close pool at 10:00, has to call desk.
Breakfast was okay.
Back door stuck and had to be jerked open after using code card.
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酒店回复: Thank you for taking the time to share your experience. We’re sorry to hear that your stay did not meet expectations. We sincerely apologize for the cleanliness concerns, the non-working phone, and the noise from the pool area after hours. Additionally, we appreciate you bringing the issue with the back door to our attention — this will be addressed promptly. Your feedback helps us improve, and we hope to have the chance to provide you with a better stay in the future.
5.0分
其他
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Rest on a Road Trip
Nice haven after a long day on the road. Clean and comfortable room; we slept well in the beds; check-in and -out were quick and easy. We just wished there had been more options in the breakfast in the morning, since we chose this hotel over cheaper options because it offered better-quality beds and a hot breakfast.
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酒店回复: Thank you for sharing your experience. We’re so glad to hear that our clean and comfortable rooms and smooth check-in process helped you unwind after your travels. We truly appreciate your feedback about breakfast options, and we're always looking for ways to improve. Your comment helps us better serve future guests, and we hope to welcome you back for an even better stay next time!
4.0分
其他
It was okay. The only issue was on Saturday night at 9-10 they vacuumed the hallway outside our room and the a/c was on a time.
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酒店回复: Thank you for sharing your feedback. We’re glad your stay was overall okay, but we apologize for the inconvenience caused by the hallway water clean up during the evening hours due to a leak in the ceiling. For your information our A/C in not on timer, it is controlled by thermostat. Your comments are important, and we’ll share them with our team to see how we can better accommodate guests in the future. We appreciate you staying with us and hope to have another opportunity to serve you more comfortably.
5.0分
其他
Stopped for 1 night to take a break from long drive. Staff was great, room was clean.
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酒店回复: Thank you for choosing to stay with us during your road trip! We're glad to hear that you had a pleasant stop and that our staff and clean rooms made a positive impression. Safe travels, and we hope to welcome you again in the future!
5.0分
家庭亲子
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We chose Country Inn and Suites because the rates were good. The rooms were clean and comfortable. Breakfast was good with varied choices the 3 mornings we were there. The amazing element was customer service. We had glitches with arrival times for our group, and the staff juggled to make a room available. We had a disaster with wedding clothes, and they found the needed solutions. They were friendly and accommodating beyond any reasonable expectation!
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酒店回复: Thank you so much for your kind and thoughtful feedback! We’re thrilled to hear that you found our rates reasonable, rooms clean and comfortable, and breakfast enjoyable each morning. Most of all, we're truly honored that our team could help during those unexpected moments, whether with arrival adjustments or the wedding outfit situation! Providing exceptional service is what we strive for, and your words mean a lot. We hope to welcome you and your group back again soon!
好的
Musty
The breakfast food that was supposed to be hot was cold, and very underwhelming. The gentlemen that checked me in was very friendly and did a great job; however, when entering our room it smelled AWFUL of must and mildew. It was late and we were tired, so I just tried to overlook it. When showering the next morning I saw mold in the bathroom. While the place appears to have been somewhat updated, they need to properly remove mold and mildew, and put in new carpet as it was stained and gross.
Breakfast was awful
We have stayed here before a couple times and this was terrible
The room had an odour
Staff was pleasant however
Unclean
It smelled like mold & mildew. There was a can of roach/ant/spider spray sitting in view on a food prep area. The breakfast area was a mess and the food looked terrible and old. The milk for cereal was a gallon jug right from the store that looked like it had been open for days. We left without eating.
The breakfast & coffee was good. The accommodations for disabled or elderly are well provided for on the first floor. They do not have an elevator to the 2nd floor yet it did not present a problem.
The hotel was ok, not the cleanest. Phone in room did not work, we were located right by pool, did not close pool at 10:00, has to call desk.
Breakfast was okay.
Back door stuck and had to be jerked open after using code card.
Rest on a Road Trip
Nice haven after a long day on the road. Clean and comfortable room; we slept well in the beds; check-in and -out were quick and easy. We just wished there had been more options in the breakfast in the morning, since we chose this hotel over cheaper options because it offered better-quality beds and a hot breakfast.
It was okay. The only issue was on Saturday night at 9-10 they vacuumed the hallway outside our room and the a/c was on a time.
Stopped for 1 night to take a break from long drive. Staff was great, room was clean.
We chose Country Inn and Suites because the rates were good. The rooms were clean and comfortable. Breakfast was good with varied choices the 3 mornings we were there. The amazing element was customer service. We had glitches with arrival times for our group, and the staff juggled to make a room available. We had a disaster with wedding clothes, and they found the needed solutions. They were friendly and accommodating beyond any reasonable expectation!