酒店回复: Dear Guest, We apologize for any disappointment with our in-suite amenities. Since our suites are designed for guests staying multiple nights and desiring home-like living, these guests often bring their own bath amenities, such as hairdryers and toiletries. However, these items are available and complimentary at the front desk anytime. Kitchenware for your suite is also available and kept at the front desk to ensure cleanliness. Our team will gladly deliver these items to your suite upon request. Your feedback is much appreciated, and we will be sure our front desk communicates this more clearly going forward. Thank you again for your feedback, and we hope to welcome you back soon. Sincerely,Hotel Management

酒店回复: Dear Cassandra, Thank you for sharing your recent experience with us. We are genuinely sorry that your stay did not meet your expectations, especially considering your positive past experiences with our hotel. We also regret the lack of urgency and empathy you experienced from our front desk team. This is certainly not reflective of the level of service we aim to deliver, and we will address this with the appropriate team members to ensure that future guests receive the attention and support they deserve. Please note that your Virtual Credit Card has been credited accordingly. For any further inquiries or immediate assistance regarding financial matters, we recommend reaching out to Expedia’s customer service team, as they have direct access to your reservation details and can provide you with further support. We genuinely value your input, and we hope to have the opportunity to restore your confidence in our services in the future.Sincerely,Hotel Management

酒店回复: Dear Guest, Thank you for taking the time to share your thoughts about our property. We work hard to provide outstanding service while offering many complimentary amenities to ensure our guests have a great stay at a great price. However, we regret that we fell short of your expectations. Your feedback is essential in helping us identify areas for improvement. We hope to welcome you back and provide you with the exceptional experience you always deserve.Sincerely,Hotel Management

酒店回复: Dear Jonathon, We would like to extend our sincere appreciation for choosing Extended Stay America for your recent stay. Our commitment is to provide an exceptionally comfortable experience for all our guests, and we are grateful for your commendation of Alex, who embodies the dedicated service we aim to deliver. It is encouraging to know that our hospitality made a positive impression during your visit. Thank you for designating us as your hotel of choice in the future when you are in the area.Sincerely,Hotel Management

酒店回复: Dear Thomas, Thank you for sharing your experience with us. We are pleased to learn that you found your guest room to be satisfactory. Our objective is to provide a homely atmosphere and ensure utmost comfort during your stay. We sincerely appreciate your thoughtful review and look forward to the opportunity to welcome you back in the future.Sincerely,Hotel Management

酒店回复: Dear Joe, Thank you for your thoughtful review. We are pleased to learn that your stay at Extended Stay America was enjoyable. Knowing that our staff's attentiveness and immaculate accommodation contributed to your positive experience is gratifying. We sincerely appreciate your feedback and look forward to the opportunity to welcome you again.Sincerely,Hotel Management

酒店回复: Dear Guest, It was a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review with other travelers. It is great to hear you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. We hope you will revisit us the next time you are in the area. Sincerely,Hotel Management

酒店回复: Dear Guest, We sincerely apologize for the disappointing experience you encountered during your stay. The concerns you described do not reflect the level of professionalism and respect we strive to maintain. We understand how upsetting it must have been to feel that your situation was not handled appropriately. Please note that any pet fees are outlined on our website to ensure transparency for all guests. Your feedback has been shared with our management team, and we truly regret that your visit fell short of expectations. We appreciate you bringing these matters to our attention. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.Sincerely,Hotel Management