酒店回复: Hello Rubn,We are sorry to hear about the concerns you encountered during your recent stay. Your feedback is valuable to us, and we regret that your experience did not meet your expectations. We appreciate you bringing these matters to our attention so that we can review them internally and address any necessary improvements.
1.0分
其他
原文
翻译提供方：Google
D
这是一个年久失修的地方，如果以1到10的等级来衡量，它现在只能排在第2位。
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酒店回复: Hello Luis,Agradecemos que compartas tu experiencia con nosotros y lamento que no hayamos cumplido con tus expectativas durante tu estadía. Tu opinión es valiosa y la pasaremos al equipo de gestión para considerar mejoras en nuestras instalaciones. Esperamos que en el futuro consideres darnos otra oportunidad para ofrecerte una experiencia más satisfactoria en todos los aspectos.
3.0分
家庭亲子
原文
翻译提供方：Google
清洁人员非常粗鲁，他们大声敲门，把我们吵醒了。
我还建议您更好地保养您的地毯，因为它很脏并且有很多灰尘。
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酒店回复: Hi Gemma, We’re sorry to hear about your experience, though we’d like to clarify that our housekeeping team follows strict protocols and is trained to knock politely and respectfully during designated service hours. It’s possible there was a misunderstanding, but our intention is never to disturb our guests unnecessarily. Regarding the carpet, our housekeeping and maintenance teams work diligently to uphold cleanliness standards throughout the property, and any concerns are addressed as part of our routine upkeep. We appreciate your feedback and will continue striving to maintain a welcoming and comfortable environment for all our guests.
1.0分
家庭亲子
原文
翻译提供方：Google
肮脏的区域、肮脏的浴室、肮脏且有污渍的浴帘。强烈且难闻的气味。早餐区很脏。我不推荐它。
4.0分
情侣出游
原文
翻译提供方：Google
我很喜欢这里的服务和设施，但是房间里的微波炉很脏。
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酒店回复: Hello Miriam,Agradecemos tus comentarios positivos sobre el servicio y las instalaciones. Lamentamos que el microondas no haya estado a la altura de tus expectativas. Tu observación es importante, y la compartiremos con el equipo correspondiente para asegurar que se mantenga la limpieza adecuada en el futuro. Esperamos que puedas visitarnos nuevamente y disfrutar de una experiencia aún mejor en tu próxima estadía.
4.0分
家庭亲子
原文
翻译提供方：Google
他们需要改善公共区域的清洁度。
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酒店回复: Hi ROSA,Thank you for your high rating and helpful feedback. We’re glad you had a positive stay overall. Your comments regarding the cleanliness of the common areas have been shared with our team, and we’re working to improve consistency in those spaces. We appreciate your input and look forward to welcoming you back again soon.
1.0分
商务出差
原文
翻译提供方：Google
粗鲁的客户服务
1.0分
家庭亲子
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Staff ok considering what they have to work with. Meth people in rooms in back think there living in the room with tons of people. Nose yelling all night long. Desk clerk said taken care of at 6:30 never did stop 4 in morning still going . Never again.
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酒店回复: Dear Dawn,We’re really sorry to hear about your experience and understand how frustrating it must have been not getting a quiet night’s rest. Dealing with excessive noise and disturbances is not what anyone should go through while staying with us. We’ll be addressing this with our team to make sure situations like this are handled better moving forward. Your feedback is important, and we truly regret that this visit left you feeling this way.
住得舒服，早餐也很棒。
房间里弥漫着陈旧的烟味和一股难闻的脏味。床单上有烟头烫的痕迹。唯一的休闲椅脏得简直让人作呕，我不得不拿毛巾盖在上面才能勉强坐下。水槽的管道都腐蚀掉了，直接脱落。咖啡机也坏了，我让他们换一个，结果拿来的却是个脏兮兮的，像是刚从储藏室里翻出来的旧货。不用说，我根本没敢用。短时间内我是不会再住这家酒店了。
入住三个房间，太糟糕了
糟糕的酒店，服务质量非常差。首先，我们必须换三个房间才能住！令人难以置信的是，第一间客房已被占用，里面还有行李箱，他们给了我们第二间客房，里面闻起来像死动物或某种令人作呕的东西，电视不能用，他们给我们的第三间客房也没有电视，我们什么也没说，因为服务已经太差了，我们住在里面，因为费用已经由酒店支付了。由于我们无法再更换酒店，而且天色已晚，我们也很累了。我们在新墨西哥州的华美达酒店有过很好的体验，但这家酒店却完全相反。不建议住一晚，酒店很旧，维护和服务很差。
D
这是一个年久失修的地方，如果以1到10的等级来衡量，它现在只能排在第2位。
清洁人员非常粗鲁，他们大声敲门，把我们吵醒了。
我还建议您更好地保养您的地毯，因为它很脏并且有很多灰尘。
肮脏的区域、肮脏的浴室、肮脏且有污渍的浴帘。强烈且难闻的气味。早餐区很脏。我不推荐它。
我很喜欢这里的服务和设施，但是房间里的微波炉很脏。
他们需要改善公共区域的清洁度。
粗鲁的客户服务
Staff ok considering what they have to work with. Meth people in rooms in back think there living in the room with tons of people. Nose yelling all night long. Desk clerk said taken care of at 6:30 never did stop 4 in morning still going . Never again.