Room wasn't ready for check in, elevator didn't work unless an employee was available to operate it. Unsafe.
3.0分
其他
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I had previously booked a room, and called to request a top floor room away from the elevator. That accommodation was provided at check in. Upon entering the room, the toilet flusher was broken, and water kept running and running, had to call maintenance. Good thing I came prepared, to clean my own toilet and tub. The light bulb was out on one side of the bed lamp. The closet door stuck so bad, the veneer almost came off trying to open it.( it was like that already) Breakfast, was a major disappointment. 3 out of 6 days the coffee either ran out and I had to request it made, and I wound up going to McDonald’s the last 2 days for breakfast. There were flies in the bread/ bagel bin. The breakfast sausage looked undercooked and pale. Ultimately, I felt this was not how it should have been for people studying there a week. I’ve stayed at many La Quintas but I’m sad at what I paid for at this one. Also, I found out that there another new building a few hundred away, why couldn’t someone staying that long have stood in a newer building?!?! Also, the breakfast lady early in the week seemed like she didn’t want to be there, food on the counter, had to request coffee to be made?! Come on, smh
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酒店回复: Thank you for the review. We will assure to fix the issues reported and share with our team
3.0分
其他
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Bugs
We arrived into our room and immediately had a bed bug typing thing crawl out of the pillows and up my husbands arm..
the front desk lady was very apologetic and gave us a new room.
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酒店回复: Thank you for the review. We made sure to inspect the room these were not bed bugs
1.0分
商务出差
Room was dirty. Elevators didn’t work. Smelled old. Staff was nice and were good.
酒店回复: Thank you for your review
5.0分
其他
I will say everything is good but you need to upgrade on rooms the look kind of and and deteriorating
2.0分
其他
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The staff were kind and attentive. Unfortunately due to the mishap with the key maker, we were unable to make use of the amenities. The master key did not even work to unlock the doors to these amenities. As someone who purposefully looks for certain facilities when I book a room, I found it discouraging.
酒店回复: I am sorry about the key situation it was unexpected!
5.0分
其他
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Waited for staff at the counter for over 15 minutes to even check in. Called earlier in the evening to tell front desk, no answer and there was no answer when calling this time either.
Hotel was great though. Great pet room and breakfast. Quiet area.
1.0分
其他
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It’s not a good family hotel
They always take our towels and they never put us back and they never clean our room and they have a sign that said towels and bed will be done daily and when we call it was only every three days and they never take our trash and they do not have elevator so we were using the stairs. It was a horrible hotel service
我喜欢这家酒店。一切都很干净。
房间装修
Room wasn't ready for check in, elevator didn't work unless an employee was available to operate it. Unsafe.
I had previously booked a room, and called to request a top floor room away from the elevator. That accommodation was provided at check in. Upon entering the room, the toilet flusher was broken, and water kept running and running, had to call maintenance. Good thing I came prepared, to clean my own toilet and tub. The light bulb was out on one side of the bed lamp. The closet door stuck so bad, the veneer almost came off trying to open it.( it was like that already) Breakfast, was a major disappointment. 3 out of 6 days the coffee either ran out and I had to request it made, and I wound up going to McDonald’s the last 2 days for breakfast. There were flies in the bread/ bagel bin. The breakfast sausage looked undercooked and pale. Ultimately, I felt this was not how it should have been for people studying there a week. I’ve stayed at many La Quintas but I’m sad at what I paid for at this one. Also, I found out that there another new building a few hundred away, why couldn’t someone staying that long have stood in a newer building?!?! Also, the breakfast lady early in the week seemed like she didn’t want to be there, food on the counter, had to request coffee to be made?! Come on, smh
Bugs
We arrived into our room and immediately had a bed bug typing thing crawl out of the pillows and up my husbands arm..
the front desk lady was very apologetic and gave us a new room.
Room was dirty. Elevators didn’t work. Smelled old. Staff was nice and were good.
I will say everything is good but you need to upgrade on rooms the look kind of and and deteriorating
The staff were kind and attentive. Unfortunately due to the mishap with the key maker, we were unable to make use of the amenities. The master key did not even work to unlock the doors to these amenities. As someone who purposefully looks for certain facilities when I book a room, I found it discouraging.
Waited for staff at the counter for over 15 minutes to even check in. Called earlier in the evening to tell front desk, no answer and there was no answer when calling this time either.
Hotel was great though. Great pet room and breakfast. Quiet area.
It’s not a good family hotel
They always take our towels and they never put us back and they never clean our room and they have a sign that said towels and bed will be done daily and when we call it was only every three days and they never take our trash and they do not have elevator so we were using the stairs. It was a horrible hotel service