This is the top location my spouse and I choose to get away to each year. Beautiful grounds. Amazing accommodations. Fabulous staff. Gorgeoous spa that is also co-ed. It's fun to enjoy the spa together with my spouse. We couldn't ask for a better place to come relax and rejuvenate.
5.0分
情侣出游
The resort has the best facilities and best staff in the country. The spa and workout facilities are unmatched, and all meals were excellent.
5.0分
家庭亲子
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This property is amazing. I stayed with my husband and three kids and we had a fantastic time. Everything was perfect and the staff was wonderful. We highly recommend.
5.0分
其他
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RV is the most exceptional resort we have experienced. A five-star, for sure! We loved everything - from the professional and gracious staff, delicious dining in The Pony Room, relaxing spa and meditative yoga sanctuary, beautiful grounds of walking paths and gardens, to the most luxurious accommodations in which to relax and dream - all make for a most memorable vacation in the hills of SoCal. It rained, so we missed playing on the red clay courts, yet they looked as nice as any that Rafa Nadal Academy would choose.
5.0分
情侣出游
Enjoyed our stay greatly and staff and facilities are unbelievable! Food and service in Pony room was top notch. Will definitely be back.
5.0分
朋友出游
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Well located, gorgeous, tasteful resort with everything we would want and more. The staff was professional, efficient and attentive. The decor is beautiful, comfortable and well-appointed. The food was excellent in every way -- some of the best food I've ever had. We will definitely be back, hopefully soon!
我们对在 Rancho Valencia 的住宿非常满意。工作人员热情友好，专业敬业。我们的房间布置高雅，配备了所有必要的设施。度假村各处都设有休闲区。我建议您在度假村里走走，探索一下这里的一切。从入住开始，我们便享受到个性化的服务（每天早上提供免费果汁，凌晨时会悄悄地放在我们门口）。餐厅和客房送餐菜单种类丰富，品质上乘。从早餐到晚餐，我们都玩得很开心。一次难忘的住宿！
我们去Rancho Valencia酒店庆祝朋友的26周年结婚纪念日，并和接待团队，特别是Calvin，商量好让他们出一份惊喜餐费。可惜的是，餐厅团队并未知情，账单被送到了我们的朋友面前，最后他们自己付了钱。我不得不离开餐桌去解决这个问题，这花了15分钟，也影响了晚会的气氛。尽管他们保证会退回这笔费用，并善意提出免除香槟费用，但最终都没有得到妥善处理。我不得不多次跟进，却收到相互矛盾的信息和不一致的账单。对于一家豪华酒店来说，这种缺乏沟通和问责的情况令人失望。原本应该是一个难忘的夜晚，却变成了一场令人沮丧的折磨。遗憾的是，基于这次经历，我无法推荐Rancho Valencia酒店。
我非常期待在 Rancho Valencia 的时光，参与一些自我保健、锻炼和放松。房间很漂亮而且维护得很好。提供大量小吃和饮料，毫无疑问，橙汁很棒！场地很漂亮，大部分员工都很可爱。然而，这些是我能提供的唯一赞美。我到达后不久问题就开始了。我继续去酒吧喝一杯，酒吧里还有另一对夫妇在喝酒。我等了大约 15 分钟，但没有人出现。我终于走到外面，发现酒吧工作人员正从拐角处走来。他们告诉我他们在工作时间开会？另一位先生纠正他说：“你知道没有开会”。这个人也在酒店工作。店里也没有人。她后来解释说她只是需要给我们洗手间，我理解这一点。第二天早上，我报名参加了一个健身班。我去了健身中心，却被告知课程不在那里，而是在篮球场，可惜已经取消了。我质疑没有收到通知，然后我检查了我的文本。它在开始前 4 分钟被取消。那段时间我没有检查过我的手机。我的主要问题是二维码在房间里不起作用。网站上的课程是错误的，二维码不起作用，所以获得正确课程时间的唯一方法是实际去水疗中心拿一份打印的副本。这与我在整个旅程中使用的客房服务菜单相同。客房内用餐的工作人员很可爱！第二天，我也报名参加了trx班。我问代客在哪里上课，他也不知道——他把我送回了健身中心！地图上只写户外运动，没有写篮球场。这是一家 5 星级酒店，服务员不知道班级在哪里？不得不说，他们确实为我提供了一个私人培训班来弥补损失。我在退房时向 Sheryl 和新助理经理报告了我的问题。打印机坏了，所以我在离开时看不到我的账单。令我感到非常惊讶的是，在所有这一切期间，总经理都没有联系我，我确信在退房时会有人与我联系。我没有要求任何东西，但如果有人至少承认我的旅行缺乏关怀，那就太好了！
我在酒店举办了单身派对，我们度过了一段美好的时光。我们的房间很大很漂亮，有私人露台和全套免费迷你吧。我们喜欢早上的瑜伽课，也喜欢成人泳池区。该物业距离圣地亚哥市中心有点车程，但它是一个美丽的度假胜地。强烈推荐！
This is the top location my spouse and I choose to get away to each year. Beautiful grounds. Amazing accommodations. Fabulous staff. Gorgeoous spa that is also co-ed. It's fun to enjoy the spa together with my spouse. We couldn't ask for a better place to come relax and rejuvenate.
The resort has the best facilities and best staff in the country. The spa and workout facilities are unmatched, and all meals were excellent.
This property is amazing. I stayed with my husband and three kids and we had a fantastic time. Everything was perfect and the staff was wonderful. We highly recommend.
RV is the most exceptional resort we have experienced. A five-star, for sure! We loved everything - from the professional and gracious staff, delicious dining in The Pony Room, relaxing spa and meditative yoga sanctuary, beautiful grounds of walking paths and gardens, to the most luxurious accommodations in which to relax and dream - all make for a most memorable vacation in the hills of SoCal. It rained, so we missed playing on the red clay courts, yet they looked as nice as any that Rafa Nadal Academy would choose.
Enjoyed our stay greatly and staff and facilities are unbelievable! Food and service in Pony room was top notch. Will definitely be back.
Well located, gorgeous, tasteful resort with everything we would want and more. The staff was professional, efficient and attentive. The decor is beautiful, comfortable and well-appointed. The food was excellent in every way -- some of the best food I've ever had. We will definitely be back, hopefully soon!