酒店回复: Thank you for sharing your feedback. We’re very sorry to hear that your breakfast experience did not meet expectations on this occasion. We always strive to offer a complete and satisfying selection for all our guests, and we regret that some items were unavailable during your visit. Your comments are very helpful and will be shared with our kitchen team to ensure better consistency moving forward. We hope to have the opportunity to serve you again and provide a much-improved experience.
1.0分
商务出差
原文
翻译提供方：Google
除了我已经支付的款项之外，他们还要求我再支付100美元的押金。
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酒店回复: Thank you for taking the time to leave us with a review regarding your recent stay. We regret that you were disturbed by our deposit policy, which is stated on all reservation confirmations when booked. Though we understand it may be frustrating, it is an industry standard to collect for incidentals. We hope for an opportunity to make it right for you in the future.
1.0分
其他
原文
翻译提供方：Google
粗鲁的
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酒店回复: Dear Guest,Thank you for sharing your feedback, Kimber. We’re sorry to hear about your experience and take concerns about staff interaction seriously. We will review this with our team to ensure better service moving forward. Please accept our apologies, and we appreciate you bringing this to our attention.RegardsKhushi
4.0分
其他
原文
翻译提供方：Google
它很舒服而且很好。
3.0分
其他
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It was being remodeled. Maybe make sure everything in the room is up dated before renting it out. And breakfast should be on time. have a better selection on breakfast.. deposit was too high.
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酒店回复: Thank you for taking the time to leave us with a review regarding your recent stay. Please accept my sincere apologies that we fell short of your expectations. We always strive to provide a smooth and seamless experience for our guests, and we regret when we do not succeed. Your comments and feedback are important to us as we continue to move forward, and we hope that you'll give us another chance in the future so that we can really make it up to you.
2.0分
其他
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Remodel must be going on. Room was ok for an overnight when you need the sleep. Old but not filthy. People slamming doors with some vulgar language at 5am. Breakfast was minimal coffee and juice with a slice of toast. Pancake machine not working. Wasn't sure if the guy was a guest or worker but appeared to belong to a circus. He and a few of his travelers were getting on the front desk clerks nerves. Clerk went into hiding. We left our key on the counter and I phoned after we arrived home to be sure they got it. I used to stay there frequently on my trips to Phoenix was always very nice and felt very safe.
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酒店回复: Hello there, and thank you for taking the time to leave us with a review. We regret that you did not have a great experience, and that you had several issues throughout your time with us impeding a smooth, restful stay. Though we are finishing a necessary renovation, it is paramount that we continue to put our guests first. We hope you'll return once again, as we value your business and would love to make it up to you.
1.0分
其他
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This was the worst place I have ever stayed at.
I booked this place for its workout center and Hot tub. Work out center was closed and the Hot tub was ice cold. Construction was going on and the place was a mess. We needed ice for my wife’s knee replacement and the ice machine was not working. I couldn’t even keep ice in the refrigerator because the freezer part of the refrigerator was missing. There was no soap or even a place to put soap in the shower. You had to keep it on the floor.
The complimentary breakfast was not good. The pancake maker was broken. The orange juice machine was always empty. The biscuits were hard as rocks. The room had no place to put you clothes and no place to hang up hanging clothes.
I talked to the staff every day about it, and every day they said they would take care of it. Nothing was corrected the whole time we were there.
I will never go here again.
I was not even offered a discount for all the things that we paid for but did not get.
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酒店回复: Hello there, and thank you for taking the time to leave us with a review. We regret that we fell far short of your expectations, and that your stay with us was not a positive one. We'll be sure to share your feedback with our team, as we always want to be providing the highest level of service. We hope we can make it right for you in the future.
我们入住的时候这家酒店正在装修，很乱，我们住的房间是没有翻新装修的房间。设施比较旧。 不过翻新以后应该会不错。服务人员态都度很好。我们第一个房间因为附近装修灰尘很大，马上给我们换了一个楼上的房间。早餐有简单的pancake, 水果，咖啡，面包等。
我对房间的设施和住宿条件不太满意，感觉像是被迫住进去的。
只是睡觉，不要太要求的话还可以
早餐总是有的，但今天没有鸡蛋或任何配菜，只有面包和麦片，所以完全没有蛋白质！
除了我已经支付的款项之外，他们还要求我再支付100美元的押金。
粗鲁的
它很舒服而且很好。
It was being remodeled. Maybe make sure everything in the room is up dated before renting it out. And breakfast should be on time. have a better selection on breakfast.. deposit was too high.
Remodel must be going on. Room was ok for an overnight when you need the sleep. Old but not filthy. People slamming doors with some vulgar language at 5am. Breakfast was minimal coffee and juice with a slice of toast. Pancake machine not working. Wasn't sure if the guy was a guest or worker but appeared to belong to a circus. He and a few of his travelers were getting on the front desk clerks nerves. Clerk went into hiding. We left our key on the counter and I phoned after we arrived home to be sure they got it. I used to stay there frequently on my trips to Phoenix was always very nice and felt very safe.
This was the worst place I have ever stayed at.
I booked this place for its workout center and Hot tub. Work out center was closed and the Hot tub was ice cold. Construction was going on and the place was a mess. We needed ice for my wife’s knee replacement and the ice machine was not working. I couldn’t even keep ice in the refrigerator because the freezer part of the refrigerator was missing. There was no soap or even a place to put soap in the shower. You had to keep it on the floor.
The complimentary breakfast was not good. The pancake maker was broken. The orange juice machine was always empty. The biscuits were hard as rocks. The room had no place to put you clothes and no place to hang up hanging clothes.
I talked to the staff every day about it, and every day they said they would take care of it. Nothing was corrected the whole time we were there.
I will never go here again.
I was not even offered a discount for all the things that we paid for but did not get.