酒店回复: 凯瑟琳，感谢您抽出时间分享您的反馈。得知您的入住体验不佳，我们深感抱歉，也对您的入住未能达到预期深表遗憾。清洁和舒适是我们始终将客户放在首位，显然，我们在这方面做得不够好。请接受我们最诚挚的歉意。您关于房间状况和清洁度的意见已转达给我们的客房服务和维护团队，他们将立即进行审核并采取纠正措施。这并非我们力求达到的服务标准，我们非常重视您的反馈。再次感谢您的反馈，这有助于我们不断改进。

酒店回复: 感谢您抽出时间分享您的入住体验。得知您的入住体验未能达到您的预期，我们深感抱歉，并感谢您提出这些问题。我们一直致力于为所有宾客提供干净、舒适、温馨的环境，得知您有这样的感受，我们感到非常遗憾。虽然许多宾客欣赏我们酒店的经典魅力和特色，但我们也理解每个人的喜好各不相同，因此我们会认真对待像您这样的反馈，并持续评估需要改进的地方。关于您对我们员工的评价，我们尤其感到抱歉，因为我们的团队通常以其专业精神和热情好客而备受赞誉。我们一定会将您的反馈与我们的团队进行沟通，并调查您入住期间可能发生的情况。再次，我们对您的入住体验未能达到预期深表歉意，并真诚地希望您未来能再次光临。

酒店回复: 非常感谢您的精彩评价！得知您在我们酒店又一次度过了美好的时光，我们感到无比欣慰。您一直以来都喜欢我们的酒店及其氛围，这让我们倍感荣幸。我们衷心感谢您对我们员工、餐饮以及贴心细节（例如音乐书花束）的赞扬。我们始终致力于营造温馨安全的入住环境，得知您每次光临都能感受到这一点，我们倍感欣慰。感谢您对床铺舒适度的宝贵反馈。我们将认真对待您的反馈，并不断改进，提升宾客体验。感谢您一直以来的支持，我们期待您的再次光临。如果您有任何需要，请随时告知我们，我们将竭诚为您服务，让您的下次入住更加舒适。

酒店回复: 感谢您抽出宝贵时间分享您的反馈。我们很高兴您喜欢我们的地理位置，并且觉得我们的员工热情友好——这对我们来说意义重大。我们也感谢您对房间和浴室状况以及空调和除湿机使用问题的坦诚评价。我们正在积极进行升级改造，以提升宾客体验，您的宝贵意见有助于我们确定改进工作的优先顺序。我们希望您未来能够再次入住，以便我们为您提供更加舒适便捷的住宿体验。

酒店回复: Thank you for taking the time to share your feedback with us.While we’re glad to hear you found the hallways updated and inviting, we’re truly sorry that your room did not meet expectations. We sincerely apologize for the condition you described — especially the worn carpet and the appearance of the bathroom tub. Your comfort and satisfaction are incredibly important to us, and it’s clear we fell short in this instance.Please know that your comments have been shared with our management and housekeeping teams, and we are actively reviewing areas in need of renovation and deeper attention. Feedback like yours helps us prioritize those improvements so we can provide a better experience for all of our guests.We appreciate your honesty and the opportunity to do better. We hope you’ll consider staying with us again so we can provide you with the quality and comfort you rightfully expect and deserve.

酒店回复: Thank you for sharing your feedback with us. We're truly sorry to hear about the issues you experienced during your stay, particularly with the shower and our fitness center. That’s not the experience we aim to provide, and we understand how frustrating it must have been to switch rooms and find the gym lacking.Please know that your comments have been shared with our management team, and we’re actively reviewing these concerns to make necessary improvements. Your feedback is important to us, and we appreciate you bringing these matters to our attention.We hope you’ll consider giving us another chance in the future to provide a stay that reflects the high standards we’re known for.

酒店回复: Thank you for sharing your feedback with us. We're truly sorry to hear that your experience did not meet your expectations. We always strive to provide great value and comfort to our guests, and it's disappointing to learn that we fell short in these areas during your stay.Your comments about the beds and overall experience have been noted, and we will definitely take them into consideration as we continue to improve our services and amenities. We want every guest to feel fully satisfied, and your insights are valuable in helping us achieve that.We would love another opportunity to make your next visit more enjoyable. Please feel free to reach out if you'd like to discuss any concerns further.

酒店回复: Thank you for your feedback. We’d like to clarify that we do have a seasonal outdoor pool, open annually from Memorial Day through Labor Day. Additionally, our restaurant and bar are open daily for breakfast, and serve dinner Wednesday through Saturday. We hope to welcome you again and provide the full experience!