酒店回复: Dear yvette, We’re sorry to hear that your stay did not meet expectations. We strive to provide a clean and comfortable environment for all guests, and we regret any inconvenience you experienced. Your concerns regarding cleanliness, room conditions, and charges have been noted, and we will address them with our team to improve future stays. We appreciate your input and hope you’ll give us another chance to provide a better experience. We look forward to welcoming you back.Sincerely,Hotel Management
酒店回复: Dear Daniel, Thank you for your positive feedback! We are delighted to hear you found value in your stay at Extended Stay America. We look forward to welcoming you back for another great experience.Sincerely,Hotel Management
3.0分
商务出差
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OK - Nothin special...
My room looked nothing like the pictures. The carpet was old and musty. The kitchen came with nothing, not even a fork. I had to request a plate and fork and give my room number to receive the items. No daily cleaning service. Cleaning only comes around every 14 days. Have to empty your own trash, no clean towels daily. People actually live in this hotel. Laundry room was expensive and tiny. Had to dry my clothes for 2 cycles. Would have loved to be able to have at least fresh towels daily but no such luck. Microwave was dirty from previous occupant of my room. Requested first floor, got 3rd floor. Bed was incredibly uncomfortable and pillows weren't much better. Breakfast was a pre-wrapped small muffin or a granola bar. Nothing else. All in all, it was fine for a budget hotel but I have switched to a different hotel for the rest of my trip and I am much more comfortable.
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酒店回复: Dear Guest,First, we want to sincerely apologize for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We understand that no explanation of these issues can change your recent experience. Please know that we will take appropriate measures to address the problem and prevent future occurrences. We are wholly committed to regaining your trust and confidence, knowing that our actions will speak louder than words. We understand your frustration and concerns, and we welcome the opportunity to prove ourselves again as your trusted hotel while in this area.Sincerely,Hotel Management
2.0分
其他
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It seemed like most occupants lived at the hotel.
Heard a fair amount of yelling, people crying in the elevator, and on the first night someone was sleeping in the lobby. Room was mostly clean, seen a few dark hairs in the bathroom. Bed was clean but pretty firm.
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酒店回复: Dear Brandon, Thank you for taking the time to share your thoughts about your recent visit. We are pleased to know certain aspects of your stay met expectations, though we regret that other experiences detracted from your overall comfort. Your comments are important and will be reviewed with our team to ensure a more peaceful and pleasant environment for all guests. We hope you will consider returning in the future to experience the improvements firsthand.Sincerely,Hotel Management
5.0分
其他
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Melba at check in was amazing.. She had patience with me after finding out about the incidental deposit that was not shown on the 3rd party website!! After a long day driving I had to pay it as the room was paid for and it was late. But again Melba understood my frustrations and calmed me down and that’s how service should be
5.0分
商务出差
Very nice area means a lot to me. Friendly staff and the proximity to everything. I will definitely visit again
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酒店回复: Dear William,We are thrilled to hear you enjoyed the location and felt welcomed by our team! At Extended Stay America, we take pride in creating a convenient and comfortable environment for all our guests. Your kind words mean a lot to us, and we look forward to hosting you again soon for another enjoyable and memorable visit.Sincerely,Hotel Management
1.0分
家庭亲子
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There was no kitchen utensils or anything.
You have to ask for stuff. I requested a room for 4 persons I had to go and get my own bedding. Not a pot or plate was in the kitchen. .The point about staying at that type of hotel is to have the convenience with everything in it.
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酒店回复: Dear Vidia, We apologize for the inconvenience you experienced regarding the lack of kitchen utensils and bedding for your party. Our kitchenware is available upon request to ensure items are clean and ready for each guest, but we understand this may have caused frustration. Your comments have been shared with our team to improve communication and service delivery. We appreciate you choosing to stay with us and hope to provide a more seamless experience next time. Sincerely,Hotel Management
非常愉快的体验
酒店条件很一般，设施陈旧，适合穷游。酒店里有很多穷人长住。如果费用紧张，可以考虑。不推荐家庭亲子，住宿体验不好。
员工可疑且虚伪
这家酒店管理不善。我被收取了多项费用，经理和员工非常虚伪！房间破旧不堪，烤箱和炉子坏了，而且很脏！一分钱一分货！地理位置优越，这家酒店仍在营业！这家低调的酒店简直是浪费钱！
非常不愉快的经历。
下午 3 点后到达酒店。酒店前台告诉我要等房间打扫干净，但他们花了 30 分钟才准备好。前台人员态度不好，也没有为迟到给我房间道歉。
房间灯光太暗，看起来很暗。我们原本计划在这里过夜，第二天早上离开，但感觉不太好，所以我们当天下午 6:30 左右就退房了。
我不会再去这个地方了。
对于价格来说非常好
OK - Nothin special...
My room looked nothing like the pictures. The carpet was old and musty. The kitchen came with nothing, not even a fork. I had to request a plate and fork and give my room number to receive the items. No daily cleaning service. Cleaning only comes around every 14 days. Have to empty your own trash, no clean towels daily. People actually live in this hotel. Laundry room was expensive and tiny. Had to dry my clothes for 2 cycles. Would have loved to be able to have at least fresh towels daily but no such luck. Microwave was dirty from previous occupant of my room. Requested first floor, got 3rd floor. Bed was incredibly uncomfortable and pillows weren't much better. Breakfast was a pre-wrapped small muffin or a granola bar. Nothing else. All in all, it was fine for a budget hotel but I have switched to a different hotel for the rest of my trip and I am much more comfortable.
It seemed like most occupants lived at the hotel.
Heard a fair amount of yelling, people crying in the elevator, and on the first night someone was sleeping in the lobby. Room was mostly clean, seen a few dark hairs in the bathroom. Bed was clean but pretty firm.
Melba at check in was amazing.. She had patience with me after finding out about the incidental deposit that was not shown on the 3rd party website!! After a long day driving I had to pay it as the room was paid for and it was late. But again Melba understood my frustrations and calmed me down and that’s how service should be
Very nice area means a lot to me. Friendly staff and the proximity to everything. I will definitely visit again
There was no kitchen utensils or anything.
You have to ask for stuff. I requested a room for 4 persons I had to go and get my own bedding. Not a pot or plate was in the kitchen. .The point about staying at that type of hotel is to have the convenience with everything in it.