酒店回复: Dear yvette, We’re sorry to hear that your stay did not meet expectations. We strive to provide a clean and comfortable environment for all guests, and we regret any inconvenience you experienced. Your concerns regarding cleanliness, room conditions, and charges have been noted, and we will address them with our team to improve future stays. We appreciate your input and hope you’ll give us another chance to provide a better experience. We look forward to welcoming you back.Sincerely,Hotel Management
酒店回复: Dear Daniel, Thank you for your positive feedback! We are delighted to hear you found value in your stay at Extended Stay America. We look forward to welcoming you back for another great experience.Sincerely,Hotel Management
5.0分
其他
展开
Melba at check in was amazing.. She had patience with me after finding out about the incidental deposit that was not shown on the 3rd party website!! After a long day driving I had to pay it as the room was paid for and it was late. But again Melba understood my frustrations and calmed me down and that’s how service should be
5.0分
商务出差
Very nice area means a lot to me. Friendly staff and the proximity to everything. I will definitely visit again
展开
酒店回复: Dear William,We are thrilled to hear you enjoyed the location and felt welcomed by our team! At Extended Stay America, we take pride in creating a convenient and comfortable environment for all our guests. Your kind words mean a lot to us, and we look forward to hosting you again soon for another enjoyable and memorable visit.Sincerely,Hotel Management
1.0分
家庭亲子
展开
There was no kitchen utensils or anything.
You have to ask for stuff. I requested a room for 4 persons I had to go and get my own bedding. Not a pot or plate was in the kitchen. .The point about staying at that type of hotel is to have the convenience with everything in it.
展开
酒店回复: Dear Vidia, We apologize for the inconvenience you experienced regarding the lack of kitchen utensils and bedding for your party. Our kitchenware is available upon request to ensure items are clean and ready for each guest, but we understand this may have caused frustration. Your comments have been shared with our team to improve communication and service delivery. We appreciate you choosing to stay with us and hope to provide a more seamless experience next time. Sincerely,Hotel Management
1.0分
家庭亲子
展开
DO NOT STAY AT THIS PROPERTY. It is not a smoke free facility. Room 306 was filled with cigarette smoke residue. When i walked in, it was so bad, I could taste it. The carpet and furniture were filled with cigarette burns. The bedding and curtains were dirty. The front desk clerk was rude and told me there was nothing she could do about it because it is a smoke free facility. I have asthma and cannot be near cigarette smoke or residue. I stayed in room for a 1/2 hour, had an asthma attack and left. My clothes wreaked of cigarette smoke.
展开
酒店回复: Dear Dawn, We deeply regret the experience you had and sincerely apologize for the smoke odor, cleanliness concerns, and lack of support at the front desk. Your health and comfort are extremely important to us, and this situation falls far below our standards. We are addressing this matter with urgency, including retraining staff and inspecting the room thoroughly. Your comments are invaluable, and we hope for the opportunity to make things right in your future stays.Sincerely,Hotel Management
2.0分
其他
展开
The hotel was not as expected. There were no extra pillows or blankets. We had room for 3 people with 3 pillows and just one blanket. While I understand that this was an extended-stay hotel, however, that is not acceptable for a hotel and reservations for a family.
展开
酒店回复: Dear Lacey, We apologize for the inconvenience caused by the lack of extra pillows and blankets during your stay. While we are an extended stay hotel, we understand the importance of providing adequate comfort for families and guests traveling together. Your comments have been shared with our team to ensure we better accommodate future requests and clearly communicate available amenities. We appreciate you bringing this to our attention and hope to serve you better next time. Sincerely,Hotel Management
非常愉快的体验
酒店条件很一般，设施陈旧，适合穷游。酒店里有很多穷人长住。如果费用紧张，可以考虑。不推荐家庭亲子，住宿体验不好。
员工可疑且虚伪
这家酒店管理不善。我被收取了多项费用，经理和员工非常虚伪！房间破旧不堪，烤箱和炉子坏了，而且很脏！一分钱一分货！地理位置优越，这家酒店仍在营业！这家低调的酒店简直是浪费钱！
非常不愉快的经历。
下午 3 点后到达酒店。酒店前台告诉我要等房间打扫干净，但他们花了 30 分钟才准备好。前台人员态度不好，也没有为迟到给我房间道歉。
房间灯光太暗，看起来很暗。我们原本计划在这里过夜，第二天早上离开，但感觉不太好，所以我们当天下午 6:30 左右就退房了。
我不会再去这个地方了。
对于价格来说非常好
Melba at check in was amazing.. She had patience with me after finding out about the incidental deposit that was not shown on the 3rd party website!! After a long day driving I had to pay it as the room was paid for and it was late. But again Melba understood my frustrations and calmed me down and that’s how service should be
Very nice area means a lot to me. Friendly staff and the proximity to everything. I will definitely visit again
There was no kitchen utensils or anything.
You have to ask for stuff. I requested a room for 4 persons I had to go and get my own bedding. Not a pot or plate was in the kitchen. .The point about staying at that type of hotel is to have the convenience with everything in it.
DO NOT STAY AT THIS PROPERTY. It is not a smoke free facility. Room 306 was filled with cigarette smoke residue. When i walked in, it was so bad, I could taste it. The carpet and furniture were filled with cigarette burns. The bedding and curtains were dirty. The front desk clerk was rude and told me there was nothing she could do about it because it is a smoke free facility. I have asthma and cannot be near cigarette smoke or residue. I stayed in room for a 1/2 hour, had an asthma attack and left. My clothes wreaked of cigarette smoke.
The hotel was not as expected. There were no extra pillows or blankets. We had room for 3 people with 3 pillows and just one blanket. While I understand that this was an extended-stay hotel, however, that is not acceptable for a hotel and reservations for a family.