酒店回复: Dear Pedro Emilio, Thank you for sharing your experience, and we apologize for the oversight that occurred with your room assignment. Guest satisfaction is our priority, and we regret any inconvenience this caused. We appreciate your understanding and patience during this situation. Please rest assured that we are addressing this issue with our team to prevent similar occurrences in the future. We appreciate your consideration and hope to have the opportunity to welcome you back and provide a better stay in the future.Sincerely,Hotel Management
4.0分
其他
Much better condition than others like this in the area. Not as depressing as Maple Shade!
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酒店回复: Dear Steven,We are glad to hear you found our property in great condition and enjoyed your stay! It is wonderful to know that our team’s efforts to create a welcoming and comfortable environment made a difference. Thank you for sharing your perspective—feedback like yours motivates us to keep improving. We look forward to welcoming you back to Extended Stay America for another enjoyable visit in the future!Sincerely,Hotel Management
5.0分
其他
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The staff was friendly and knowledgeable. They greeted us with a warm hello and a smile. They answered my questions politely. I appreciate the cleanliness of the room and towels.
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酒店回复: Dear Rhea, It is wonderful to hear how warmly you were welcomed and how our team made your stay pleasant. We are glad the room met your expectations for cleanliness and that your questions were handled with care. Your kind words truly motivate us to keep providing great service. Thank you for choosing Extended Stay America—we hope to welcome you back soon for another comfortable visit!Sincerely,Hotel Management
3.0分
其他
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Have you looked at your rooms lately? The refrigerator was old and disgusting. The room door had posters torn off which damaged the door, the floor had not been mopped - all in bathroom and outside bath door were spill drops. No automatic door at your building entrance to bring in luggage.
Why don’t you have maintenance do some repairs and upgrades?
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酒店回复: Dear Christine, Thank you for sharing your observations. We sincerely apologize for the condition of your room and the maintenance issues you encountered, which fell short of your expectations and our standards. We recognize the importance of a clean and well-maintained environment and regret any discomfort this caused during your stay. Please know we are actively working to address these concerns and enhance our facilities. We appreciate your feedback as it helps us improve, and we hope you might consider staying with us again for a much better experience in the future.Sincerely,Hotel Management
1.0分
其他
Staff was fine rooms and hallways reeks of smell from residents that lives there
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酒店回复: Dear Jamar,Thank you for sharing your recent experience with us. We appreciate your kind acknowledgment of our team and sincerely apologize for the odor concerns you encountered during your stay. Your feedback is important and has been shared with our staff to ensure the environment remains pleasant for all guests. We value your input and hope you will consider returning, allowing us the opportunity to provide a more comfortable and refreshing visit in the future.Sincerely,Hotel Management
3.0分
其他
Clean but modest facility. The furniture in my room was new. Laundry was nice.
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酒店回复: Dear Thomas,Thank you for taking the time to share your feedback. We are pleased to know you found aspects of your stay enjoyable, such as the updated furnishings and amenities. At the same time, we understand there may have been elements that did not fully meet your expectations, and we sincerely apologize for any inconvenience caused. Your comments are valuable to us, and we hope you will consider visiting again so we can provide an even more comfortable and welcoming experience.Sincerely,Hotel Management
2.0分
朋友出游
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I made a reservation for my son and his friend. The listing says check in age is 18. He arrived to the hotel earlier than his friend and they didn't allow him to check in until his friend who's over 21 was there. So he had to wait around with no car for a few hours. The room smelled terrible so he got a candle for when he was in his room. They ended up keeping his $150 deposit for this stating he wasn't allowed a candle. I've never been told that at any check in and I've been to many hotels. And while I understand there may be a charge for it. $150 for an 18 year to pay out of pocket, seems a bit excessive for having a candle in a stinky room.
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酒店回复: Dear Jake, Thank you for sharing your concerns. We sincerely apologize for the inconvenience your son experienced during check-in and understand how frustrating the situation must have been. We appreciate you bringing this to our attention and hope to serve you better next time.Sincerely,Hotel Management
1.0分
其他
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Worst r
Very unclean, floor was not vacuumed, had a misty smell once i entered . There was nonremote control for the Tv. The wifi kept going out the lights wouldnt turn off so when I pulled the plug out the outlet sparked. Very disappointed in this place will not stay here again.
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酒店回复: Dear Tanya, We sincerely apologize for the cleanliness and maintenance issues you encountered during your stay, including the condition of the floor, room odor, missing remote, unstable Wi-Fi, and electrical concerns. This is far from the standard we aim to provide, and your feedback has been shared with our housekeeping and engineering teams for immediate attention. We understand your disappointment and truly regret that we did not meet your expectations. Your feedback is important to us, and we hope to earn another chance to serve you better. Sincerely,Hotel Management
3.0分
其他
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Older hotel, the floors were all filthy in need of a good cleaning and vacuuming. There was little to no amenities. No ice machine either. Staff were really nice but the hotel could have potential if the lack of cleaning and amenities weren't there. Beds were new and very comfortable.
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酒店回复: Dear Sandra,Thank you for sharing your experience. We're pleased to hear that our team made a positive impression and that you found the bedding comfortable. At the same time, we regret that other aspects of your stay did not meet expectations. Cleanliness and guest comfort are priorities, and your observations have been shared with the appropriate teams. We appreciate your feedback, as it helps us identify areas where we can improve. We hope to have the opportunity to welcome you back in the future and provide a stay that better reflects the standards we aim to uphold.Sincerely, Hotel Management
1.0分
其他
no i felt unsafe here, a guy was looking at me and tried to hide when i seen him. just no i had to keep my head on a swivel and its just old building
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酒店回复: Dear Zyasia, We sincerely apologize that you felt unsafe during your stay, as guest safety is our top priority. We take such matters seriously and are addressing this with our security and management teams to ensure a more secure environment. We also acknowledge your comments about the building and are actively working on improvements. Your experience matters to us, and we look forward to welcoming you back.Sincerely,Hotel Management
一切都很好，只是他们把我的房间给了别人，而我几乎没有房间了。
Much better condition than others like this in the area. Not as depressing as Maple Shade!
The staff was friendly and knowledgeable. They greeted us with a warm hello and a smile. They answered my questions politely. I appreciate the cleanliness of the room and towels.
Have you looked at your rooms lately? The refrigerator was old and disgusting. The room door had posters torn off which damaged the door, the floor had not been mopped - all in bathroom and outside bath door were spill drops. No automatic door at your building entrance to bring in luggage.
Why don’t you have maintenance do some repairs and upgrades?
Staff was fine rooms and hallways reeks of smell from residents that lives there
Clean but modest facility. The furniture in my room was new. Laundry was nice.
I made a reservation for my son and his friend. The listing says check in age is 18. He arrived to the hotel earlier than his friend and they didn't allow him to check in until his friend who's over 21 was there. So he had to wait around with no car for a few hours. The room smelled terrible so he got a candle for when he was in his room. They ended up keeping his $150 deposit for this stating he wasn't allowed a candle. I've never been told that at any check in and I've been to many hotels. And while I understand there may be a charge for it. $150 for an 18 year to pay out of pocket, seems a bit excessive for having a candle in a stinky room.
Worst r
Very unclean, floor was not vacuumed, had a misty smell once i entered . There was nonremote control for the Tv. The wifi kept going out the lights wouldnt turn off so when I pulled the plug out the outlet sparked. Very disappointed in this place will not stay here again.
Older hotel, the floors were all filthy in need of a good cleaning and vacuuming. There was little to no amenities. No ice machine either. Staff were really nice but the hotel could have potential if the lack of cleaning and amenities weren't there. Beds were new and very comfortable.
no i felt unsafe here, a guy was looking at me and tried to hide when i seen him. just no i had to keep my head on a swivel and its just old building