酒店回复: ¡Muchas gracias por compartir sus comentarios! Nos alegra saber que disfrutó su estancia y que todo estuvo bien. Nos complace saber que el estacionamiento gratuito le resultó muy seguro y conveniente, y que nuestro equipo contribuyó a que su visita fuera aún más agradable.Apreciamos sinceramente su confianza y esperamos darle la bienvenida nuevamente muy pronto para otra excelente experiencia.
酒店回复: Thank you for taking the time to let us know about your experience while staying with us. Your experience of guest room issues is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the housekeeping and engineering leadership teams to ensure the necessary guidelines are in place and reviewed to prevent loud heater and noise issues from occurring in the future and cleanliness is being followed through on throughout the entire room. I hope you choose to stay with us again when your travels bring you back to the area.
5.0分
情侣出游
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Visited from out of town for a concert at the amp! The hotel was within very close proximity to the amp, restaurants, and other main attractions within the area. Front desk was great! Room was clean. Service was great the entire stay. Lobby was very clean and had a nice pool table next to the bar area as well.
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酒店回复: Thank you for the fantastic 5-star review! We’re so glad you chose Aloft Bentonville-Rogers for your concert getaway! It’s great to hear our close proximity to the AMP, local restaurants, and attractions made your trip even better. We’ll be sure to pass along your kind words to our front desk team—they’ll love knowing they helped make your stay a great one. We’re also happy you enjoyed the clean room, friendly service, and our fun lobby space with the pool table. We hope to see you again the next time you're in town for an event or just a quick getaway! Safe travels until then, –The Aloft Bentonville-Rogers Team
4.0分
其他
Need to repaint the halls, they were tacky and quite a bit of damage to the furniture around the hotel and in the room
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酒店回复: Thank you for letting us know. I for past it along to management, but I hope that you did enjoy your stay while you was here. Hope to see you soon.
5.0分
其他
The parking was great and very easily accessible. The staff made sure that the room was in tip top shape and made our entire stay just a little easier!
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酒店回复: Thank you so much for the amazing 10/10 review! We’re thrilled to hear that you found our parking convenient and that our team helped make your stay easy and enjoyable. It’s great to know your room was just the way you wanted it — our staff takes a lot of pride in keeping everything in top shape. We appreciate you choosing Aloft Rogers-Bentonville and can’t wait to welcome you back for another great stay!
5.0分
其他
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love this hotel. staff extremely friendly. had a great bar and a pool table to enjoy. only complaint we would have and that has nothing to do with the hotel was our room faces the highway and it was pretty noisy. super comfortable and great kocation
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酒店回复: We are glad you enjoyed your stay with us and I'm sorry about the noise from the highway. Hope to see you back soon.
5.0分
朋友出游
Clean room, friendly staff and convenient location. Bed was comfortable, I slept so well! Would definitely stay here again.
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酒店回复: Thank you so much for your kind words! We’re so happy to hear that you enjoyed a clean, comfortable stay and that our friendly team and convenient location helped make your visit a great one.It’s especially wonderful to know you slept so well — there’s no better compliment for us! We truly appreciate your feedback and look forward to welcoming you back anytime your travels bring you our way.
2.0分
其他
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We just stayed one night. The remote to the tv did not work, we planned on sleeping in but the fire alarm went off due to a malfunction at 7am. We were in the 6th floor and I had to walk down 6 flights of stairs with my elderly mother and all out luggage. Not the best experience.
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酒店回复: Thank you for sharing your feedback. I sincerely apologize for the disruption you and your mother experienced during your stay. The fire alarm was activated by a guest room incident, and while we always prioritize safety first, I understand how stressful and inconvenient it was to evacuate from the sixth floor. I also apologize for the issue with the television remote and will be addressing this with our team. Your comments are truly appreciated, and we hope you might consider giving us another opportunity to provide a more comfortable and seamless stay.
4.0分
其他
Staff were amazing. The loud highway and the noise coming into the room at night from that was my only negative.
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酒店回复: Thank you for sharing your feedback with us! We’re delighted to hear that our staff made such a positive impression during your stay—our team truly enjoys going above and beyond for our guests. I’m very sorry, though, that the highway noise disturbed your rest. We know how important a good night’s sleep is, and I regret that this impacted your experience.Your comments are very helpful as we look for ways to improve both the comfort and quietness of our guestrooms. We truly appreciate your kind words about our team and hope to welcome you back soon for an even more restful stay.
酒店的整体设计，包括酒吧在内，都挺不错的，但是餐饮方面就完全是浪费时间了。他们不应该宣传说早餐要额外收费。他们只给一张10美元的券，你只能用它买加油站里的东西，或者点一个微波炉加热的三明治/卷饼。房间虽然小但很漂亮。大堂里那种尽量减少员工人数的做法真的行不通。
是的，当然，非常安全，免费停车，一切都很好。
酒店位于城市郊区，远离市中心，因此只能驾车抵达。由于一些原因，我无法给予更高的评价，首先是从空调“进入”的震耳欲聋的噪音。无法入睡。房间很干净，但我发现地毯有几个地方有污渍。
Visited from out of town for a concert at the amp! The hotel was within very close proximity to the amp, restaurants, and other main attractions within the area. Front desk was great! Room was clean. Service was great the entire stay. Lobby was very clean and had a nice pool table next to the bar area as well.
Need to repaint the halls, they were tacky and quite a bit of damage to the furniture around the hotel and in the room
The parking was great and very easily accessible. The staff made sure that the room was in tip top shape and made our entire stay just a little easier!
love this hotel. staff extremely friendly. had a great bar and a pool table to enjoy. only complaint we would have and that has nothing to do with the hotel was our room faces the highway and it was pretty noisy. super comfortable and great kocation
Clean room, friendly staff and convenient location. Bed was comfortable, I slept so well! Would definitely stay here again.
We just stayed one night. The remote to the tv did not work, we planned on sleeping in but the fire alarm went off due to a malfunction at 7am. We were in the 6th floor and I had to walk down 6 flights of stairs with my elderly mother and all out luggage. Not the best experience.
Staff were amazing. The loud highway and the noise coming into the room at night from that was my only negative.