酒店回复: Dear Cristina, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management

酒店回复: Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, as we are continually growing and improving from our guest feedback. Please allow us to review and address it on a priority basis. Considering this a rare incident, please return and allow us another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management

酒店回复: Dear Guest,We are very sorry for not meeting your expectations during your visit to our hotel. We never want a guest to leave unhappy, and we are disappointed this was your experience. We hope you will reconsider and stay here again should your travels bring you back to our area.Sincerely,Hotel Management

酒店回复: Dear Tung, Thank you for your feedback. We are sorry that the condition of the building and carpets impacted your experience. Thank you for bringing this to our attention. We’re actively working on updates to improve the property. Your feedback is invaluable, and we hope you’ll consider staying with us again to see the positive changes we’re making. Please don’t hesitate to reach out if you have any additional comments or suggestions.Sincerely,Hotel Management

酒店回复: Dear Joy, Thank you for your feedback. We are pleased you enjoyed staying with us at Extended Stay America. It is wonderful to know you found our accommodations comfortable and that we helped you to feel right at home. It is always a pleasure to host you, and we hope to see you again soon.Sincerely,Hotel Management

酒店回复: Dear Patricia, We continuously focus on improving our services for our guests, and we sincerely apologize for the inconvenience you have experienced upon check-in. Also, we understand that your room and bathroom's cleanliness and maintenance issues impacted your overall stay. We have a duty to follow the processes in place to ensure each guest suite is well maintained. We will share your feedback with our housekeeping and maintenance team for further improvements. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management