My stay was ok. I usually stay at a Quality Inn that’s why I chose this hotel. One of my major concerns is that my room was on the back side of the motel and upstairs. I didn’t mind the location until I went to leave at 5am. There were no lights on the back of the hotel, no lights in the parking lot. It was pitch black and had to try to remember where the stairs were at leading down to my car. For me being a female that travels alone more often than not it was a scary situation for me.
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酒店回复: Good afternoon, Thank you so much for your feedback, I would like to apologize for the inconvenience of our not lights not working when you stayed with us. I understand how scary that can be in a new place especially when traveling alone. I have looked into the issue, and it turns out that the timer our lighting system is on needed a replacement part. I have since fixed our lighting system. Once again, I am sorry that this happened to you and my other guests but thank you so much for bringing it to our attention. I hope for the chance to host you properly in the future.Chayna Smith General ManagerQuality Inn Baker City
2.0分
其他
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The staff was great. The room was not. The TV would not work properly. Front curtains was partially off track. Toilet made loud noise and would rock when you sat on it. This was all told to manager. We did get $20 discount.
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酒店回复: Good evening, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with TV issues. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.
4.0分
情侣出游
It was a clean and quiet room for the night, just what we needed after a long day of travel. Staff was friendly and helpful.
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酒店回复: Thank you so much for the kind words, I will share them with my staff. We take great pride in our work. We look forward to hosting you again.
4.0分
商务出差
Location was close to restaurants and fuel. Staff was friendly and helpful, room was clean and cozy
3.0分
商务出差
Parking was safe. Breakfast choices were not great. It felt clean. Good for a 1 night stay.
2.0分
其他
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When I looked on the website Expedía Quality inn it looked very good ....but at the moment of arriving at the place I was disappointed that the offices were separated in another building..I didn't feel safe
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酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the location of our front desk . Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.
3.0分
家庭亲子
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4 day stay. Never cleaned or took out the garbage. We got fresh towels when we took out the garbage. Minimal breakfast. No eggs or protein. No luggage rack. No bags for garbage or laundry. Suitablw for a 1 night stay.
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酒店回复: Thank you so much for rating our hotel. Your feedback is important to us. I will forward this information to our housekeeping manager. I apologize for failing to meet your expectations. We hope for a chance to host you properly in the future.
5.0分
情侣出游
There was a minor issue with the key card. The front desk was very helpful, getting the issue resolved
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酒店回复: I am so happy that we were able to resolve the key issue for you. I will pass on you nice comments to my team. We look forward to hosting you again soon.
5.0分
家庭亲子
Room was very nice, clean, could park right across from our room. Staff was exceptional - friendly, courteous, helpful and quick. Smiled
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酒店回复: Thank you so much for the compliments, I will forward it to my staff. They take great pride in their work. We look forward to hosting you again soon.
这不是我所期望的，早餐也不是。
Turn on the lights
My stay was ok. I usually stay at a Quality Inn that’s why I chose this hotel. One of my major concerns is that my room was on the back side of the motel and upstairs. I didn’t mind the location until I went to leave at 5am. There were no lights on the back of the hotel, no lights in the parking lot. It was pitch black and had to try to remember where the stairs were at leading down to my car. For me being a female that travels alone more often than not it was a scary situation for me.
The staff was great. The room was not. The TV would not work properly. Front curtains was partially off track. Toilet made loud noise and would rock when you sat on it. This was all told to manager. We did get $20 discount.
It was a clean and quiet room for the night, just what we needed after a long day of travel. Staff was friendly and helpful.
Location was close to restaurants and fuel. Staff was friendly and helpful, room was clean and cozy
Parking was safe. Breakfast choices were not great. It felt clean. Good for a 1 night stay.
When I looked on the website Expedía Quality inn it looked very good ....but at the moment of arriving at the place I was disappointed that the offices were separated in another building..I didn't feel safe
4 day stay. Never cleaned or took out the garbage. We got fresh towels when we took out the garbage. Minimal breakfast. No eggs or protein. No luggage rack. No bags for garbage or laundry. Suitablw for a 1 night stay.
There was a minor issue with the key card. The front desk was very helpful, getting the issue resolved
Room was very nice, clean, could park right across from our room. Staff was exceptional - friendly, courteous, helpful and quick. Smiled